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Www.OutsourcingExposed.com1 Outsourcing Exposed From Design To Reality How To Make Your Business Profitable & Handsfree.

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Presentation on theme: "Www.OutsourcingExposed.com1 Outsourcing Exposed From Design To Reality How To Make Your Business Profitable & Handsfree."— Presentation transcript:

1 Outsourcing Exposed From Design To Reality How To Make Your Business Profitable & Handsfree

2 Who Is Duncan Elliott Working online since 2001, employed 2009, own company, insurance online 2010, overwhelm, days too short, doing it all. –Started out-tasking –Took on first full-time Filipino. Failed spectacularly –Outsourcing education, mentoring, adapted –Second hire = Success 2011 Realisation: “I can help driven entrepreneur employers meet great, skilled Filipino workers” –ExpertTeam.tv Find, hire & train tem members –OutsourcingExposed.com Outsourcing skills, tips and strategies

3 FAST 1 Hour I aim to pack an entire money-making, educational book into 1 hour First time I’ve tried to pack it all in! Full book (at your own pace!) on Amazon “Outsourcing Exposed”

4 Guru Separator What separates the ‘Gurus’ of Internet Marketing from the less-successful? What do they have that maybe you don’t?

5 Guru Separator What do the Gurus have? A TEAM

6 The Decision To Start Outsourcing There is no ‘right’ time except –Crunch time – too late –Right now –As soon as you can first afford it Sooner than you think Most clients wish they’d started outsourcing sooner, to get the benefits sooner –Get more done, in less time, for less money –“Why do it all yourself?”

7 Outsourcing Definition Hiring a person or company to perform tasks for you or your business, without employing them within your company Includes Outsourcing- Proper, Out-tasking & Micro-outtasking

8 Win-Win-Win Outsourcing should be a win win win, for the service provider, you and your business. Productive, easier & profitable! ‘Slave labour’? No! Understand the global economy. A beer in UK or USA = £3 ($5), in the Philippines = £0.30 ($0.50) My first hire in Siberia. Light bulb moment. He got a black leather swivel chair, “felt like a king”

9 Why Outsource? The Benefits… Get more done In less time For less money With less hassle (no employee tax, benefits payments, office health & safety efforts, insurance etc)

10 Before You Outsource Eliminate –If its not effective or efficient, cull Systemize –Mission –Principles –System –YOU are not part of it Automate –Can software do it?

11 Outsourcing Mindset Move from “I need to get this done” To “This needs to be done. Who can do it?” “I” am not part of the outsourcing picture

12 How To Outsource Project or Process? –Minor task ->Micro-Out-Task E.g. Logo –Project ->Out-Task E.g. Website build –Process ->Outsource-proper E.g. Customer service, s, SEO, articles, Facebook, Twitter, content formatting, videoing, promotions, media buying, management #1 Communication #2 Planning

13 Communication Their comms and yours Talking with a foreign language Clarity. No ambiguity The Curse Of Knowledge 6 Soldiers

14 Planning Objectives? Context –Vision / Mission Would your Mum & a Robot get it? Document – mindmap, paper, software Process Map

15 Process Map Free example at Start – Finish Decision Action Reference other process Switch to other process

16 Cultural Differences Applies to out-tasking and outsourcing- proper This is based on MY (years of) experience plus clients and friends experience Eastern Europeans (Ukrainian, Russian, Romanian). Brusk. Direct. Results-driven India. Says “yes” rather than “no” Philippines. Culture of service, doing good job, keeping you happy. AWOL

17 Out-Tasking Short-term Defined end High skill (not worth your time to learn it) Examples –Graphic design –Programming/Developer –Web design

18 Out-Tasking Sources –Freelancer.com (Rentacoder.com, vWorker.com) –Odesk.com –Guru.com –$5 ‘gigs’ of small tasks –Commodity tasks – ‘click this’

19 Out-Tasking Hiring Template structure for you at URL –Job Spec –Objective –Background Context –Output Required –Inputs Provided –Application Requirements Test Hire Rolodex

20 Micro-Out-Tasking Fiverr.com Any small task. Logo design, banner ad, Search Use ratings. Like eBay, sellers care Low-risk – go for it. Eventually, outsource the out-tasking

21 Problems With Out-Tasking You have to manage your out-taskers Its hands-on, not hands-off You need to re-initiate each task and each project

22 Outsourcing Proper The only path to a handsfree, profitable business If you’re required, you’re not free Full-Time, low cost, high skill/character Full-time 40 hr/wk, starting about $250-$300 per month Why the Philippines? –Excellent English Ex-USA colony, 2 nd language bridging 7100 islands –Work ethic, service –IT Skills Build slow & train Resources

23 Outsourcing – Big Picture Your team running the tasks you used to do (and more) Reporting to you daily Getting more done, sooner Low-cost No employee tax No employee social costs No office costs necessary No employee liability

24 Successful Hiring Process to access candidateswww.ExpertTeam.tv Search, don’t post Find, filter, filter, filter, hire, train, maintain Search for skillset & additional skills English skills most important. Can train most other things. Shortlist of 30 candidates. Template 1 Template 2 Template 3 Skype text IM Skype voice call 1 Skype voice call 2 NDA Train Maintain - EODS ExpertTeam.tv members get detailed step-by-step instructions to followExpertTeam.tv

25 How To Train Them Investment mentality Document your training for future team Purchase training (ExpertTeam.tv) Jing Text doc & screenshot –Firefox addon “FireShot” Check they ‘get’ it Team trains the newbies

26 AWOL Culture of service Perceived mistakes Off the grid Solution –Communication –Education. I’m OK with mistakes. Work to fix it Tell me –Mobile/cell phone number – , Skype, MSN Chat contact

27 Team Management BaseCampHQ, ActiveCollab or the free opensource DotProject, Project-Open.org, RedMine.org, Collabtive, ProjectPier.org Google Docs and DropBox Intranet. Private, not public. FREE with ExpertTeam.tv membership, set up for you, PLUS free professional web hosting

28 Software Tools Skype. Set rules with your team. Always on, all in one message RoboForm – safe, secure store of logins DropBox.com Google Docs Google Calendars Other specific tools within ExpertTeam.tv members area

29 Work Tracking Daily targets/objectives Tracking software. RescueTime, HubStaff –Downsides – ‘Spying’. Aim for efficiencies EODS – End Of Day Summary 1.What was achieved today 2.Any problems or obstacles 3.What you plan to do tomorrow/next working day 4.What, if anything, you need from me 5.How can the situation be optimised Keeps them accountable

30 Outsourcing Tips Appreciation –www.outsourcingexposed.com/209/appreciate-itwww.outsourcingexposed.com/209/appreciate-it Reward loyalty and good work. A raise Communication - Planning -

31 What To Outsource Most popular best starter - Customer service, s, articles. SEO, articles, Facebook, Twitter, content formatting, videoing, promotions, media buying, JV & affiliate sourcing & management, team & systems management Yes – pretty much any task within IM Start a task diary. What do you already do repeatedly each day, each week?

32 Paying Your Team PayPal 13 th Month Give raises Reward loyalty and hard work Encourage focus and involvement in your company

33 Summary Sorry if this has been fast –Info PACKED –I aimed to get a whole book into 1 hour –Couldn’t get the “10 BIGGEST Mistakes of Outsourcing” in. Get it on the secret link below The “Outsourcing Exposed” book has it all –It’s only $9 on Amazon Full access to candidates ExpertTeam.tvExpertTeam.tv Get the training to give them GET STARTED

34 FREE Outsourcing Exposed Book Go to Write a review in the bottom of ANY page Look for “Leave REVIEW” Every day we’re giving away a FREE copy worth $10 every time Has this webinar been useful to you? If yes, please leave a review

35 The Decision To Start Outsourcing There is no ‘right’ time except –Crunch time – too late –Right now –As soon as you can first afford it Sooner than you think Most clients wish they’d started outsourcing sooner, to get the benefits sooner –Get more done, in less time, for less money –“Why do it all yourself?” OutsourcingExposed.com/webinarsecretlink


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