2Technical and Adaptive Work DistinguishTechnical and Adaptive Work
3Persistent conflicts are symptomatic of a bundled set of issues that are in part technical problems and in part adaptive challenges.3
4The Classic Error Diagnosing and treating adaptive challenges as if they were technical problems4
5Essential Questions of Adaptive Work What cultural DNA do we keep?What cultural DNA do we discard?What innovative DNA will enable us to thrive in the new and challenging environment?
6Properties of Adaptive Work Adaptive work demands responses outside the current repertoire.To thrive in changing conditions, adaptive organizations must be responsive to the environment.Successful adaptations are conservative as well as progressive.The people with the problem are the problem, and they are the solution. Solutions often lie within the society.
7Properties of Adaptive Work Success requires local adaptations to local environmentsSolutions involve direct and indirect loss as people re-fashion loyalties and develop new competenciesAdaptive work takes more time than technical workInnovation toward adaptive change is experimentalAdaptive work generates disequilibrium and avoidance
8Social and Political Tension Social and political tension and disequilibrium are part of social learning and adaptive change8
9Technical and Adaptive Work DISEQUILIBRIUMTIMELIMIT OF TOLERANCETHRESHOLD OF LEARNINGADAPTIVE CHALLENGEWORK AVOIDANCETECHNICAL PROBLEMPRODUCTIVE RANGE OF DISTRESS
10Avoiding Adaptive Work Societies and Organizations Tend to Avoid Adaptive WorkWhy?To restore equilibrium and avoid lossesHow?By diverting responsibility or attention
11Displacing Responsibility Externalize the enemyAttack authorityDivide the top teamKill the messengerScapegoat
12Diverting Attention Fake Remedies Define the problem to fit your competenceMisuse structural adjustmentsMisuse consultants, committees, task forcesDenialUnproductive ConflictGladiator fights with spectators
13Discussion QuestionHow can you reduce rather than amplify the constituency pressures that will constrain your ability to collaborate?13
15Discussion QuestionIn meeting adaptive challenges, social contracts of trust between authorities and citizens need to be “renegotiated.”How can you help each other challenge and disappoint your constituencies at a rate they can tolerate?15
16Properties of Authority A service contractFormal or informalPower entrusted for serviceKey components of the contractPowerTrustService
17Services of Authority Direction Protection Order Orientation to roles Control of conflictNorm Maintenance17
19People will trust you when you fulfill their expectations for service The Paradox of TrustPeople will trust you when you fulfill their expectations for serviceSo what happens when you:Deliver information that conflicts with those expectations?Tell people what they may need to hear, but not what they want and expect to hear?
20A Strategy of Leadership: Mobilizing Adaptive Work Get on the BalconyThink PoliticallyRegulate DisequilibriumDistribute Leadership and ResponsibilityInfuse the Work with Meaning
21Get on the Balcony Unbundle Technical from Adaptive challenges Distinguish ripe from unripe issuesFrame the key challengesKeep the key issues at the center of attention
22Think Politically Find allies Keep the opposition close Own your piece of the problemAcknowledge lossesModel the changed behaviorAccept casualties
23Regulate Disequilibrium Strengthen the holding environment for cross-boundary workDepersonalize the conflicts: distinguish role from selfMaintain a productive level of disequilibriumPace the workTake the heat and hold steadyMaintain a collective sense of purpose
24Distribute Leadership and Responsibility Place the adaptive work where it must be doneEncourage widespread social and policy experimentationRefashion loyalties to move from dependency to distributed initiative and responsibilityCascade leadership responsibility to local levelsProtect unauthorized voices of leadership
25Infuse the Work with Meaning Develop a narrative that:Manages expectationsHelps people comprehend the developments in their livesBuilds from and conserves the pastNames the losses and sustains people through transitional painEngages people in their adaptive workCalls forth people’s resourcefulness