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Who takes care of the caretaker? Burnout prevention for the helping professionals Dr. Yaron Ziv, MSW, Psy.D Maof-center for human development www.yaronziv.com.

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Presentation on theme: "Who takes care of the caretaker? Burnout prevention for the helping professionals Dr. Yaron Ziv, MSW, Psy.D Maof-center for human development www.yaronziv.com."— Presentation transcript:

1 Who takes care of the caretaker? Burnout prevention for the helping professionals Dr. Yaron Ziv, MSW, Psy.D Maof-center for human development

2 Burnout and stress at work - difficulty and challenge No person is immune against stress No person is immune against stress No person is immune against burnout No person is immune against burnout Stress and burnout are normative situations for the modern working people Stress and burnout are normative situations for the modern working people

3 Burnout and stress at work - difficulty and challenge Our task is: Our task is: 1. Identify 2. Take responsibility 3. Take action The ratio of burnout among the therapeutic profession, is one of the highest on the scale, 6 th position out of 140 professions.

4 What is stress? Situation perceived as a threat (Selie,1961) Situation perceived as a threat (Selie,1961) Situation in which a gap between perceived self-expectation and perceived environment expectation occurs (Ziv,1999) Situation in which a gap between perceived self-expectation and perceived environment expectation occurs (Ziv,1999)

5 What is stress? Situation in which a gap between perceived demands and existing resources occurs (Folkman &Lazarus, 1984) Situation in which a gap between perceived demands and existing resources occurs (Folkman &Lazarus, 1984) Situation in which negative energy is invested at presence( now) in regard of perceived thoughts about the future (Ziv,2004) Situation in which negative energy is invested at presence( now) in regard of perceived thoughts about the future (Ziv,2004)

6 What is stress? Perception is the key word in regard to stress. Perception is the key word in regard to stress. “stressful situation” doesn’t exist “stressful situation” doesn’t exist What is perceived as stress to one will not be perceived as stress to another What is perceived as stress to one will not be perceived as stress to another Stress is not good or bad, what counts is the level of stress Stress is not good or bad, what counts is the level of stress

7 Negative ways to cope with stress Drugs Drugs Alcohol Alcohol Sleep Sleep Avoidance Avoidance Procrastination Procrastination Eating Eating Anger Anger

8 Positive ways to cope with stress Sport Sport Good Nutrition Good Nutrition Meditation, Relaxation, Yoga, Meditation, Relaxation, Yoga, Sharing and encountering with friends Sharing and encountering with friends Good time management Good time management Assertiveness Assertiveness Positive thinking Positive thinking

9 What is Burnout? Burnout is an accumulated process of physical and mental fatigue as a result of accumulated situations of frustrations that have not been resolved (Maslach,1998) Burnout is an accumulated process of physical and mental fatigue as a result of accumulated situations of frustrations that have not been resolved (Maslach,1998)

10 Physical symptoms of Burnout Somatic complains about fatigue, dizziness, headaches, tension Somatic complains about fatigue, dizziness, headaches, tension Decline of the Immune system functioning Decline of the Immune system functioning High exposure to heart and cancer diseases. High exposure to heart and cancer diseases.

11 Cognitive symptoms of Burnout Damage to the STM. Damage to the STM. Forgetting the keys in car Forgetting the keys in car Can’t find the keys in the morning Can’t find the keys in the morning Inability to invest energy in anything Inability to invest energy in anything Cynicism and cynical humor Cynicism and cynical humor Sarcasm Sarcasm

12 Cognitive symptoms of Burnout Setting appointments to different people on the same time Setting appointments to different people on the same time Forgetting where you put your calendar of appointments Forgetting where you put your calendar of appointments Loss of creativity –”working by the book” Loss of creativity –”working by the book”

13 Social symptoms of Burnout Isolation and alienation Isolation and alienation “the whole world is against me” “the whole world is against me” Deliberate damaging the work Deliberate damaging the work Low frustration tolerance to other people’s behavior Low frustration tolerance to other people’s behavior Negative attitude towards other people Negative attitude towards other people Putting down, ridicule other people Putting down, ridicule other people

14 Emotional symptoms of Burnout DepressionAngerDepersonalizationImperviousness

15 Coping and preventing Burnout Always learn something new Always learn something new Learn something which is not connected to your profession Learn something which is not connected to your profession Create opportunities to share your feelings and thoughts with others Create opportunities to share your feelings and thoughts with others Enrich your work, don’t do the same thing for too long time Enrich your work, don’t do the same thing for too long time

16 Coping and preventing Burnout Balance between work and private life Balance between work and private life Make physical exercise as a regular habit Make physical exercise as a regular habit Make time for relaxation and music Make time for relaxation and music Love what you do and do what you love Love what you do and do what you love “if you are not there, quit!!!” “if you are not there, quit!!!”

17 Burnout among therapists The Therapeutic contract is difficult The Therapeutic contract is difficult The client is allowed to project on his/her therapist (transference), but the therapist is not allowed to project on his/her client (countertransference), it is considered non professional behavior The client is allowed to project on his/her therapist (transference), but the therapist is not allowed to project on his/her client (countertransference), it is considered non professional behavior

18 The therapeutic contract Every therapist serves as a projected object Every therapist serves as a projected object Skills like empathy, active listening, unconditional acceptance are not natural and they require energy investment. Skills like empathy, active listening, unconditional acceptance are not natural and they require energy investment. The “savior symptom” – “I will succeed where everybody else failed” The “savior symptom” – “I will succeed where everybody else failed”

19 The therapeutic relationship We do it because we care We do it because we care We have to keep boundaries and to distinguish between identification and empathy We have to keep boundaries and to distinguish between identification and empathy If you realize that you “take it in”, notice that there is an “unfinished business” – share it with your therapist If you realize that you “take it in”, notice that there is an “unfinished business” – share it with your therapist

20 The energy bank We do function in our life out of an energy bank that operates like a regular bank. We do function in our life out of an energy bank that operates like a regular bank. We have energy deposits and we have energy withdrawals We have energy deposits and we have energy withdrawals The only difference between the energy bank and the regular bank that we can’t get loans!!! The only difference between the energy bank and the regular bank that we can’t get loans!!!

21 The energy bank Burnout is defined as a continuous overdraft Burnout is defined as a continuous overdraft It is very important to check regularly our balance It is very important to check regularly our balance To maintain good balance in our energy bank, we need to make sure that there are enough energy deposits in the account and we are in control of our energy withdrawals To maintain good balance in our energy bank, we need to make sure that there are enough energy deposits in the account and we are in control of our energy withdrawals

22 The energy bank What is an energy deposit? What is an energy deposit? Energy deposit is any action we do to “charge batteries” for fun and pleasure: dancing, going to concerts playing cards, hanging out etc. Energy deposit is any action we do to “charge batteries” for fun and pleasure: dancing, going to concerts playing cards, hanging out etc. Notice that every energy deposit is a time invested act, we need to implement it into our weekly schedule Notice that every energy deposit is a time invested act, we need to implement it into our weekly schedule

23 The energy bank What is an energy withdrawal? What is an energy withdrawal? An energy withdrawal is an invested energy in one of the following acts: Anger, Disappointment, Worry, Stress, Fear, Anxiety, Hurt, Tension, Guilt, Shame, etc. An energy withdrawal is an invested energy in one of the following acts: Anger, Disappointment, Worry, Stress, Fear, Anxiety, Hurt, Tension, Guilt, Shame, etc. Some withdrawals are unavoidable Some withdrawals are unavoidable Some withdrawals can be “saved” Some withdrawals can be “saved”

24 The energy bank Make a list of energy deposits and withdrawals on a weekly basis at home and at work Make a list of energy deposits and withdrawals on a weekly basis at home and at work Notice which withdrawals are unavoidable and which can be saved. Notice which withdrawals are unavoidable and which can be saved. Share with your partner Share with your partner

25 The energy bank Notice how many deposits you put in your account –if any!!! Notice how many deposits you put in your account –if any!!! If you are the last on the list- what does it say about yourself? If you are the last on the list- what does it say about yourself? If your withdrawals are much more than your deposits- what does it mean for you? If your withdrawals are much more than your deposits- what does it mean for you? Are you the captain of your energy ship? Are you the captain of your energy ship?

26 The energy bank What energy withdrawals can be “saved”? What energy withdrawals can be “saved”? All the energy withdrawals that relate to Anger, Frustration, Hurt, and Disappointment All the energy withdrawals that relate to Anger, Frustration, Hurt, and Disappointment These invested energy have one thing in common : EXPECTATION These invested energy have one thing in common : EXPECTATION

27 Let us talk about expectations Nobody can make us angry! Nobody can make us angry! Nobody can disappoint us! Nobody can disappoint us! Nobody can hurt us! Nobody can hurt us! Nobody can frustrate us! Nobody can frustrate us! We make ourselves angry We make ourselves angry We disappoint ourselves We disappoint ourselves We make ourselves hurt We make ourselves hurt We make ourselves frustrated We make ourselves frustrated

28 Let us talk about expectations How do we do it? How do we do it? We make ourselves angry or hurt or disappointment not because people did something or didn’t do something. We make ourselves angry or hurt or disappointment not because people did something or didn’t do something. Our emotions is ours therefore we are responsible for their existance Our emotions is ours therefore we are responsible for their existance

29 Let us talk about expectations we get angry, hurt, disappointed because people do or don’t do something that doesn’t go along with our expectations. we get angry, hurt, disappointed because people do or don’t do something that doesn’t go along with our expectations. They should have done this or they should not have done that They should have done this or they should not have done that I can’t stand that he/she does it that way I can’t stand that he/she does it that way

30 Let us talk about expectations Common words about expectations: High/low, justified, minimal, obvious, all these words are relatively phrases and therefore lead to nowhere! Common words about expectations: High/low, justified, minimal, obvious, all these words are relatively phrases and therefore lead to nowhere! What is obvious for me is not obvious for you What is obvious for me is not obvious for you We need not to “lower” our expectations rather “adjust” them We need not to “lower” our expectations rather “adjust” them

31 Two kinds of expectations We have two kinds of expectations: legitimate and realistic. We have two kinds of expectations: legitimate and realistic. A legitimate expectation doesn’t relate to a certain individual or to a certain time, legitimate expectation is manifested out of values, ethics, attitudes, norms and culture A legitimate expectation doesn’t relate to a certain individual or to a certain time, legitimate expectation is manifested out of values, ethics, attitudes, norms and culture A realistic expectation relates to people and time. A realistic expectation relates to people and time.

32 Two kinds of expectations There are three options: expectations could be non legitimate and non realistic There are three options: expectations could be non legitimate and non realistic Expectations could be legitimate and realistic Expectations could be legitimate and realistic Expectations could be legitimate but not realistic Expectations could be legitimate but not realistic I doesn’t matter if the expectations are legitimate if they are not realistic it’s a waste of energy. WOE- Waste Of Energy I doesn’t matter if the expectations are legitimate if they are not realistic it’s a waste of energy. WOE- Waste Of Energy

33 Two kinds of expectations How do we know if an expectation is realistic or not? Can it be fulfilled in the existing reality? How do we know if an expectation is realistic or not? Can it be fulfilled in the existing reality? Rational Vs Irrational thoughts Rational Vs Irrational thoughts ABC module –(Albert Ellis, Ph.D) ABC module –(Albert Ellis, Ph.D) Rational –Emotive Behavioral therapy, REBT. Rational –Emotive Behavioral therapy, REBT.

34 Common Irrational thoughts among therapists I should have known how to help this client, I should have done better. I should have known how to help this client, I should have done better. If I don’t succeed to help this client that means I am a lousy therapist If I don’t succeed to help this client that means I am a lousy therapist If my client is not satisfied with my therapy it must be my fault. If my client is not satisfied with my therapy it must be my fault.

35 Common Irrational thoughts among therapists If I set boundaries to my client I am a “bad” therapist. Good therapist should be always to the service of their clients If I set boundaries to my client I am a “bad” therapist. Good therapist should be always to the service of their clients If I disagree with my client I am not real empathetic, caring, professional therapist If I disagree with my client I am not real empathetic, caring, professional therapist

36 Common Irrational thoughts among therapists I can’t take vacations, time off, it is on the account of my clients’ needs. I can’t take vacations, time off, it is on the account of my clients’ needs. My clients needs should be more important than my own needs because they are “week” and I am “strong”. My clients needs should be more important than my own needs because they are “week” and I am “strong”. If my client is not satisfied that shows what a lousy university I went to If my client is not satisfied that shows what a lousy university I went to

37 The 40 minutes formula Balance between work and private life. Balance between work and private life. 40 minutes are 2/3 of an hour. 40 minutes are 2/3 of an hour. If we take 4 times 10 minutes of time-out, it will change our day. If we take 4 times 10 minutes of time-out, it will change our day. If we make it part of our regular energy deposit, our energy bank will look different. If we make it part of our regular energy deposit, our energy bank will look different.

38 The 40 minutes formula 1 st time-out: the morning time out 1 st time-out: the morning time out 2 nd time-out: before wearing the uniform 2 nd time-out: before wearing the uniform 3 rd time-out: close the gate behind you 3 rd time-out: close the gate behind you 4 th time-out:” my home is my fortress “ 4 th time-out:” my home is my fortress “

39 The 40 minutes formula homework t.o1 t.o2 t.o3t.o4

40 The magic of life “Life is the longest loan that death gave us”- Socrates “Life is the longest loan that death gave us”- Socrates Enjoy life and celebrate, Everyday that passes does not return. Enjoy life and celebrate, Everyday that passes does not return.

41 The magic of life Life is the show for itself Life is the show for itself There are no rehearsals There are no rehearsals Thank you for attending yaron Thank you for attending yaron


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