+ Only dogs are considered service animals under the ADA. May only ask if dog is a service animal and task it can perform. Must be under handlers control (not necessarily on a leash) Don’t distract working dogs, ask to pet, etc.
+ Should be able to modify some policies on the spot. Use common sense. Example: No food policy is ok, but if a diabetic is discreetly eating a small snack to avoid low blood sugar, that may be a time to make an exception.