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Developing Resilience Hugh Russell

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2 Developing Resilience Hugh Russell Email:

3 Objectives By the end of the workshop you will be able to - define resilience and explain it's link with emotional intelligence - identify and explain the 7 factors of resilience - explain the relationship between cognition and emotions - define and apply several NLP techniques/strategies to build resilience Apply techniques to - change negative thinking - create a mentally tough mindset - be outcome oriented - demonstrate resilience to others - help others through challenging times

4 What is RESILIENCE?  What is resilience?  What does it mean in your workplace?  What does it mean in your life?  If you were to develop strong and effective resilience strategies what outcome(s) would that get for you?

5 Our ability to remain healthy, energetic, at full capacity & in problem solving mode for as long as possible, and as long as necessary. Resilience

6 What is Resilience? Keys to staying Resilient Our ability to remain healthy, energetic, at full capacity & in problem solving mode for as long as possible and as long as necessary. Managing you thinking, your emotions and taking action are the keys.

7 The Key to Resilience The empirical research also demonstrates that More than genetics………….. More than intelligence………. More than any other factor….. It is our THINKING That determines who is resilient and who is not

8 How does your mind work?

9 Thinking and Resilience  Our thinking creates reflexive beliefs about ourselves, our worlds, and our future.  Our thinking provide us with ready-made and often inaccurate beliefs about the causes and implications of our problems.  Thinking Styles interfere with accurate problem solving and therefore, resilience.  Thinking Style becomes fixed around age 10, learned from primary carer.

10 You filter out lots of information I N F O R M A T I O N You experience picturessoundsfeelings You talk to yourself You experience picturessoundsfeelings You talk to yourself Emotional State Emotional State PHYSIOLOGY PERFORMANCE

11 Deletion, Distortion & Generalisation  Deletions: Important information is left out and this limits thought and action.  Distortions: Information is twisted in a way that limits choice and creates unnecessary problems  Generalisations: One example is taken to represent a class in a way that narrows possibilities

12 Bias & attitude  A bias is our internal, subjective perception of reality.  An attitude is the way we habitually think under any given situation.

13 Unconscious Mind Conscious Mind How to talk to the unconscious mind so that it listens

14 Words for the unconscious mind  Try  But  And  Don’t

15 Try Statement A “I will try to be less aggressive” Statement B “I will listen more and respond rather than react ”

16 Banish the word “try” from your vocabulary unless you actually want not to succeed

17 But, and Statement A “You focussed well today “but” your concentration faded a little near the end” Statement B “You focussed well today and you need to maintain your concentration to the end” Statement C “ “Yes we did not have a clear focus today, but given the preparation…”

18 Use words like “but”, “however” only when you want to negate or minimise what has been said. Use “and” when you want to add to or agree with what has been said

19 Don’t Statement A “Don’t think negatively. Don’t be thinking that” Statement B “Tell me what you want specifically ” Statement c “Don’t listen to what your critics are saying” Statement D “Ignore your critics. Remember how you presented last week”

20 Misconception that Practice makes Perfect – Practice makes Permanent. Only Perfect Practice makes Perfect, and that can always happen in the mind & in the way we talk to ourselves.

21 The 7 Factors of Resilience  Emotional Regulation  Impulse Control  Causal Analysis  Self-Efficacy  Realistic Optimism  Empathy  Reaching Out

22 7 Factors of Resilience  Factor 1- Emotion Regulation –Ability to control our emotional response to external events-to stay calm under pressure.  Factor 2- Impulse Control –Ability to control expression behaviour to achieve goals (Delay gratification, Decisions, Dan Goleman 1970 marshmallow study)

23 How do you set your Emotional thermostat? Understanding your emotional map

24 Emotions are contagious  The brain has an ‘open loop’ system  We are ‘wired’ to pick up subtle clues from one another

25 The Heart  The source of the heartbeat is within the heart.  It generates 40 to 60 times more electrical amplitude than the brain.  Its electrical signal can be measured anywhere on the body.

26 Cortical Facilitation/Inhibition  Communication between heart & brain takes place constantly.  Positive or negative emotions felt, impact the cortical process.

27 Develop emotional energy management

28 Quick coherence technique  Shift attention to your heart & breathe from your heart.  Recall a positive emotional experience. Associate into it.  Re-experience it for 5 to 10 minutes. See, hear & feel it.  Achieve coherence before making decisions

29 Factors of Resilience  Factor 3- Causal Analysis –Ability to identify the true causes of an adversity, essential because the cause we identify determine the solutions we attempt –We develop a thinking style around explanations

30 ABC Model Adversity Any problem situation (big or small) Beliefs About what caused it About the implications Consequences Emotions and behaviour that result from Beliefs about adversity

31 B-C Connections  Real-world loss or loss of sense of self worth  Future Threat  Violation of Rights  Violation of another's Rights  Loss of Standing  Sadness (Depression)  Anxiety  Anger  Guilt  Embarrassment

32 Resilience Skill: ABC  A-Adversity, B-Beliefs, C-Consequences-(feelings and behaviours) –Track the effects of your beliefs on your emotions –Understand the B-C connections. –Become aware of your own! –Help identify the ABC in other people!

33 Detecting iceberg beliefs  Four questions  Ask in any order  Stop when the belief explains the consequence.  What is the most upsetting part of that for me?  What does that mean to me?  What is the worst part of that for me?  Assuming that it is true why is that so upsetting for me?

34 Disputation  Evidence: What evidence do I have for thinking this?  Alternatives: What alternative explanations could there be for this?  Implications: What are the implications for me of holding onto this belief?  Usefulness: How useful is it for me to hold onto this belief?

35 Thinking Biases  Jumping to conclusions  Tunnel vision  Mind reading  Personalising  Externalising  Over generalising

36 Adversity BeliefConsequence Surface and iceberg beliefs DistractionDisputation Check for thinking biases

37 Factors of Resilience  Factor 4- Self-Efficacy –Our sense that we are effective in the world- a sense of mastery. An outcome orientation.  Factor 5- Realistic Optimism –Importance of the cognitive triad, negative view of one’s self, one’s world and one’s future.

38 Mindsets Be clear on what you want (outcome focused) do not be problem focused Have a “cause” mindset. Blaming external influences is counter productive

39 Building Mental pictures of success  Dissociated pictures: Looking at yourself as if in a movie  Associated pictures: seeing out your eyes

40 Practice Realistic Optimism  Explanatory style. –Is unique to you. –Habitual & automatic. –May not be accurate. –There are 3 dimensions to it.

41 Explanatory style: optimism  Personal  Permanent  Pervasive


43 Factors of Resilience Factor 6- Empathy –Ability to read others psychological and emotional states, key to developing empathy is understanding why others respond/react as they do. (B-C connections) Factor 7- Reaching Out Helping, listening and rapport building. Seeking help from others. Helping, listening and rapport building. Seeking help from others.


45 Rapport  Rapport is the process of building and sustaining a relationship of mutual trust, harmony and understanding.  This happens through matching the accessing cues from words, eye movements and body language.

46 Establish Rapport by…  Matching & mirroring the other person –Physical mirroring/Body posture –Voice –Breathing –Blinking –Language

47 5 Key Strategies 1. Always think in positive outcomes – see, hear and feel what you want. Use both associated and disassociated pictures. 2. Take positive action and challenge yourself to stay at the cause side of events. 3. Check for thinking biases and dispute or distract yourself. Practice realistic optimism. 4. Develop heart coherence, practice mindfulness and “soak” yourself in experiencing positive emotions. 5. Nourish others by becoming a nourishing individual remembering you are “emotionally contagious.”

48 Thank you for coming

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