We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byBrennan Heaslip
Modified about 1 year ago
Copyright © 2005, Pearson Education, Inc. Chapter 12 Balancing Function and Fashion
Copyright © 2005, Pearson Education, Inc. Introduction User experiences play a critical role in influencing software acceptance –Conversational messages have their limits; informative messages are better –Design needs to be comprehensible, predictable, and controllable –Information layout is important –Multiwindow coordination can be difficult –Large, fast, high-resolution color displays have potential
Copyright © 2005, Pearson Education, Inc. Error messages Phrasing of error messages or diagnostic warnings is critical, especially when dealing with novices Avoid –imperious tone that condemns user –messages that are too generic (e.g. WHAT? or SYNTAX ERROR) –messages that are too obscure (e.g. FAC RJCT 004004400400) –Geekspeak Specificity Poor Better SYNTAX ERROR Unmatched left parenthesis ILLEGAL ENTRY Type first letter: Send, Read, or Drop INVALID DATA Days range from 1 to 31 BAD FILE NAME File names must begin with a letter
Copyright © 2005, Pearson Education, Inc. Error messages (cont.) Constructive guidance and positive tone –Messages should, where possible, indicate what users should do to correct the problem –Unnecessarily hostile messages using violent terminology can disturb non-technical users: FATAL ERROR, RUN ABORTED CATASTROPHIC ERROR: LOGGED WITH OPERATOR Negative terms such as ILLEGAL, ERROR, INVALID, BAD should be eliminated or used infrequently Poor Better Run-Time error ‘ -2147469 (800405): Method ‘ Private Profile String ’ of object ‘ System ’ failed. Virtual memory space consumed. Close some programs and retry. Resource Conflict Bus: 00 Device: 03 Function: 01 Remove your compact flash card and restart Network connection refused. Your password was not recognized. Please retype. Bad date. Drop-off date must come after pickup date.
Copyright © 2005, Pearson Education, Inc. Error messages (cont.) User-centered phrasing –Suggests user controls the interface, initializing more than responding –User should have control over amount of information system provides e.g. screen tips; a help button for context-sensitive help or an extensive online user manual –Telephone company, “We’re sorry, but we are unable to complete your call as dialed. Please hang up, check your number, or consult the operator for assistance”, versus “Illegal telephone number. Call aborted. Error number 583-2R6.9. Consult your user manual for further information.’
Copyright © 2005, Pearson Education, Inc. Error messages (cont.) Appropriate physical format –use uppercase-only messages for brief, serious warnings –avoid code numbers; if required, include at end of message –There is debate over best location of messages. E.g. Could be: near where problem arose placed in consistent position on bottom of screen near to, but not obscuring relevant information –audio signals useful, but can be embarrassing - place under user control
Copyright © 2005, Pearson Education, Inc. Error messages (cont.) Development of effective messages –Messages should be evaluated by several people and tested with suitable participants –Messages should appear in user manuals and be given high visibility –Users may remember the one time when they had difficulties with a computer system rather than the 20 times when everything went well –Recommendations Pay attention to message design Establish quality control Develop guidelines –Have a positive tone –Be specific and address the problem in the user's terms –Place the users in control of the situation –Have a neat, consistent, and comprehensible format Carry out usability testing on messages Collect user performance data
Copyright © 2005, Pearson Education, Inc. Nonanthropomorphic design Concerns –attributions of intelligence, autonomy, free will, etc can deceive, confuse, and mislead users –important to clarify differences between people and computers –users and designers must accept responsibility for misuse of computers –although attractive to some people, an anthropomorphic interface can produce anxiety in others computers can make people feel dumb computers should be transparent and support concentrating on the task in hand –anthropomorphic interfaces may distract users Microsoft’s ill-fated Clippie character was intended to provide help suggestions –Amused some, but annoyed many –Disruptive interference –Lacked appropriate emotional expressions
Copyright © 2005, Pearson Education, Inc. Nonanthropomorphic design (cont.) Advocates of anthropomorphic interfaces suggest that they may be most useful as teachers, salespeople, therapists, or entertainment figures An alternative design is to present a human author of a package through prerecorded audio or video Guidelines –Be cautious in presenting computers as people. –Design comprehensible, predictable, and controllable interfaces. –Use appropriate humans for introductions or guides. –Use cartoon characters in games or children’s software, but usually not elsewhere –Provide user-centered overviews for orientation and closure. –Do not use 'I' pronouns when the computer responds to human actions. Eudora frequently did this –Use "you" to guide users, or just state facts.
Copyright © 2005, Pearson Education, Inc. Display design Effective display designs must provide all the necessary data in the proper sequence to carry out the task Mullet and Sano's six categories of design principles: –Elegance and Simplicity: unity, refinement and fitness –Scale, Contrast, and Proportion: clarity, harmony, activity, and restraint –Organization and Visual Structure: grouping, hierarchy, relationship, and balance –Module and Program: focus, flexibility, and consistent application –Image and Representation: immediacy, generality, cohesiveness, and characterization –Style: distinctiveness, integrity, comprehensiveness, and appropriateness
Copyright © 2005, Pearson Education, Inc. Display design Smith and Mossier (1986) came up with a 162 item set of data display guidelines (yes, 162) Some important ones: –Ensure that any data that a user needs, at any step in a transaction, are available for display –Maintain consistent format –Ensure that labels are sufficiently close to their data fields to indicate association The sheer number of guidelines is indicative of the complexity of the problem
Copyright © 2005, Pearson Education, Inc. Display design (cont.) Field layout –Blank spaces and separate lines can distinguish fields. –Names in chronological order, alignment of dates, familiar date separators. –Labels are helpful for all but frequent users. –Distinguish labels from data with case, boldfacing, etc. –If boxes are available they can be used to make a more appealing display, but they consume screen space. –Specify the date format for international audiences –Other coding categories – background shading, color, and graphic icons
Copyright © 2005, Pearson Education, Inc. Display design (cont.) Empirical results –structured form superior to narrative form –improving data labels, clustering related information, using appropriate indentation and underlining, aligning numeric values, and eliminating extraneous characters improves performance –performance times improve with fewer, denser displays for expert users –screen contents should contain only task-relevant information –consistent location, structure, and terminology across displays important –sequences of displays should be similar throughout the system for similar tasks
Copyright © 2005, Pearson Education, Inc. Display design (cont.) Display-complexity metrics –Although knowledge of the users’ tasks and abilities is key to designing effective screen displays, objective and automatable metrics of screen complexity are attractive aids Tullis (1997) developed four task- independent metrics for alphanumeric displays: –Overall Density –Local Density –Grouping –Layout Complexity
Copyright © 2005, Pearson Education, Inc. Display design (cont.) Sears (1993) developed a task-dependent metric called layout appropriateness to assess whether the spatial layout is appropriate to the users’ tasks
Copyright © 2005, Pearson Education, Inc. Window design Introduction –Users need to consult multiple sources rapidly –Must minimally disrupt user's task –With large displays, eye-head movement and visibility are problems –With small displays, windows too small to be effective –Need to offer users sufficient information and flexibility to accomplish task, while reducing window housekeeping actions, distracting clutter, eye-head movement opening, closing, moving, changing size time spent manipulating windows instead of on task –Can apply direct-manipulation strategy to windows –Rooms - a form of window macro that enables users to specify actions on several windows at once
Copyright © 2005, Pearson Education, Inc. Window design Coordinating multiple windows –Designers may break through to the next generation of window managers by developing coordinate windows, in which windows appear, change contents, and close as a direct result of user actions in the task domain –Such sequences of actions can be established by designers, or by users with end-user programming tools –A careful study of user tasks can lead to task-specific coordinations based on sequences of actions –Important coordinations: Synchronized scrolling Hierarchical browsing Opening/closing of dependent windows Saving/opening of window state
Copyright © 2005, Pearson Education, Inc. Window design Image browsing –A two-dimensional cousin of hierarchical browsing Work with large images Overview in one window (context), detail in another (focus) Field of view box in the overview Panning in the detail view, changes the field of view box Matched aspect ratios between field of view box and the detail view
Copyright © 2005, Pearson Education, Inc. Zoom factors: 5-30 –Larger suggests an intermediate view is needed Semantic zooming Side by side placement, versus fisheye view
Copyright © 2005, Pearson Education, Inc. Window design Image browsing (cont.) –The design of image browsers should be governed by the users’ tasks, which can be classified as follows: Image generation Open-ended exploration Diagnostics Navigation Monitoring
Copyright © 2005, Pearson Education, Inc. Color Color can –Soothe or strike the eye –Add accents to an uninteresting display –Facilitate subtle discriminations in complex displays –Emphasize the logical organization of information –Draw attention to warnings –Evoke string emotional reactions of joy, excitement, fear, or anger
Copyright © 2005, Pearson Education, Inc. Color Guidelines –Use color conservatively –Limit the number and amount of colors –Recognize the power of color to speed or slow tasks –Color coding should support the task –Color coding should appear with minimal user effort –Color coding should be under user control –Design for monochrome first –Consider the needs of color-deficient users –Color can help in formatting –Be consistent in color coding –Be alert to common expectations about color codes –Be alert to problems with color pairings –Use color changes to indicate status changes –Use color in graphic displays for greater information density
Ch. 12 Balancing Function and Fashion
Copyright © 2005, Pearson Education, Inc. An Instructor’s Outline of Designing the User Interface 4th Edition by Ben Shneiderman & Catherine Plaisant Slides.
© 2010 Pearson Addison-Wesley. All rights reserved. Addison Wesley is an imprint of Designing the User Interface: Strategies for Effective Human-Computer.
1 Chapter 12 Balancing Function and Fashion. 2 Introduction This chapter deals with some design matters that are functional issues but that also leave.
Presentation Styles Balancing Function And Fashion Ben Carson Rajesh Golla Sunil D’souza.
Balancing Function and Fashion (Shneiderman and Plaisant, Ch. 11) from
Copyright © 2005, Pearson Education, Inc. Chapter 9 Balancing Function and Fashion.
1 Balancing Form and Function Form and Function High Usability Aesthetically Pleasing Error Messages Non-anthropomorphic Design Design Display.
6/11/20151 Multiple Windows Strategies CIS 577 Bruce R. Maxim UM-Dearborn.
Chapter 11: Interaction Styles. Interaction Styles Introduction: Interaction styles are primarily different ways in which a user and computer system can.
Display (Output) Design Cognitive functions Present task data Communicate task organization Grouping and ordering Draw attention Aid discrimination/searching.
Principles of Good Screen Design. Goals of Well Designed Screen l Reflect needs & capabilities of users l Fits display hardware constraints l Utilizes.
User Interface Design: Methods of Interaction. Accepted design principles Interface design needs to consider the following issues: 1. Visual clarity 2.
Chapter 13 Andrew Bates Jay Babb Steve Haroz. Introduction We want as much information on the screen as possible without too much eye- head movement Window.
©Ian Sommerville 2000 Software Engineering, 6th edition. Chapter 15Slide 1 User interface design l Designing effective interfaces for software systems.
6. (supplemental) User Interface Design. User Interface Design System users often judge a system by its interface rather than its functionality A poorly.
Copyright © 2005, Pearson Education, Inc. Chapter 8 Command and Natural Languages.
CMPUT 301: Lecture 25 Graphic Design Lecturer: Martin Jagersand Department of Computing Science University of Alberta Notes based on previous courses by.
1 / 31 CS 425/625 Software Engineering User Interface Design Based on Chapter 15 of the textbook [SE-6] Ian Sommerville, Software Engineering, 6 th Ed.,
Manish Kumar,MSRIT Software Architecture 1 User interface design Designing effective interfaces for software systems Objectives To suggest some general.
CHAPTER TEN AUTHORING. CHAPTER HIGHLIGHTS Two approaches to integrate media elements into a single application. Authoring metaphors. Authoring process.
Interaction Styles Direct Manipulation Menu selection, Form Fillin, Dialog boxes Command Languages, Natural Languages Course 6, CMC, 07/10/03.
Systems Analysis and Design in a Changing World, 6th Edition 1 Chapter 7.
MIMOS Berhad. All Rights Reserved. Nazarudin Wijee Mohd Sidek Salleh Grid Computing Lab MIMOS Berhad P-GRADE Portal Heuristic Evaluation.
Chapter 15 Designing Effective Output Systems Analysis and Design Kendall and Kendall Fifth Edition.
Intermediate Level Course. Text Format The text styles, bold, italics, underlining, superscript and subscript, can be easily added to selected text. Text.
© De Montfort University, Design Process Howell Istance Department of Computer Science De Montfort University.
Object-Oriented Software Engineering Practical Software Development using UML and Java Chapter 7: Focusing on Users and Their Tasks.
User Support Chapter 8. Overview Assumption/IDEALLY: If a system is properly design, it should be completely of ease to use, thus user will require little.
Technical Communication A Practical Approach Chapter 14: Web Pages and Writing for the Web William Sanborn Pfeiffer Kaye Adkins.
Introduction to Interactive Media Interactive Media Tools: Authoring Applications.
14 Chapter 13: Designing the User Interface Systems Analysis and Design in a Changing World, 3 rd Edition.
© 2016 Cognizant Introduction Heuristic evaluation is a discount usability engineering method for quick, cheap, and easy evaluation of a user interface.
Copyright 2002 Prentice-Hall, Inc. Modern Systems Analysis and Design Third Edition Jeffrey A. Hoffer Joey F. George Joseph S. Valacich Chapter 13 Designing.
Chapter 11 user support. Issues –different types of support at different times –implementation and presentation both important –all need careful design.
10/8/2015© Jeff Offutt, Menu Design Guidelines Jeff Offutt SWE 432 Design and Implementation of Software for.
Member FINRA/SIPCThursday, November 12, 2009 Resource Menu Changes - Report User Experience Study | Kevin Cornwall.
Design Activities in Usability Engineering laura leventhal and julie barnes.
1 Devon M. Simmonds University of North Carolina, Wilmington CSC450 Software Engineering User Interface Design.
User interface design. Recap User Interface GUI Characteristics (Windows, Icons, Menus, Pointing, Graphics) User Centered Design User Interface Design.
Multimedia Production 2 Information Technology movies linking screens (slides) text sound demonstrating Multimedia Production This presentation will explore:
1 Dialogue Styles. 2 The Primary Styles of Interaction Q & A Menu selection Form fill-in Command language Natural language Direct manipulation.
Understand the Principles of Good Screen Design. Introduction A well-designed screen: Reflects the capabilities, needs, and tasks of its users. Is developed.
Chapter 11 Designing the User Interface Chapter 14 Systems Analysis and Design in a Changing World, 3 rd Edition.
Dialog Styles. The Six Primary Styles of Interaction n Q & A n Menu selection n Form fill-in n Command language n Natural language n Direct manipulation.
1 User Interface Design CIS 375 Bruce R. Maxim UM-Dearborn.
14 Chapter 11: Designing the User Interface. 14 Systems Analysis and Design in a Changing World, 3rd Edition 2 Identifying and Classifying Inputs and.
VISUAL RHETORIC All the C.R.A.P. you need to know… The Purdue Writing Lab.
© 2017 SlidePlayer.com Inc. All rights reserved.