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Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon Chapter 14.

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Presentation on theme: "Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon Chapter 14."— Presentation transcript:

1 Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon Chapter 14

2 video Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc.  Introduction to OSHAIntroduction to OSHA   ABC World News Tonight: Sea World Cited in Trainer’s Death ABC World News Tonight: Sea World Cited in Trainer’s Death  eature=related 2

3 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Workplace Safety and The Occupational Safety and Health Act (OSH Act) 1970 OSH Act requires employers to pursue workplace safety. Workplace safety deals with the physical protection of people from injury or illness while on the job.  Employers must meet all OSHA safety standards, maintain records of injuries and deaths due to workplace accidents, and submit to on-site inspections when notified. 3

4 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. OSH ACT (continued) General duties clause covers all firms, and says that:  Each employer shall furnish a place of employment that is free from recognized hazards that are causing or are likely to cause death or serious physical harm.  Employees have a duty to comply with occupational safety standards, rules and regulations. 4

5 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. The Occupational Safety and Health Administration (OSHA) The division within the Department of Labor that is charged with overseeing the OSH Act, and that was created to “ensure safe and healthful working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education and assistance.” 5

6 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. What does OSHA do?  Sets and communicates federal safety and health standards to employers.  Occupational safety and health inspections, made without any advance notice in response to: Imminent dangers. Catastrophes. Worker complaints. Targeted inspections. Follow-up inspections. 6

7 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. 7

8 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. OSHA Inspections and Employer Rights  To get the inspector’s credentials, and receive information on the reason for the inspection.  To refuse to allow the inspection without a court order.  To get a copy of the complaint (without the employee’s name).  To have a company representative accompany inspectors. 8

9 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. OSHA Inspections and Employee Rights  To refuse to be interviewed, or if they agree to interviews they can request an employer representative be present or that the interview be held in private.  To legal representation during the interview and to end the interview at any time.  Employers cannot retaliate against employees who take part in an interview and tell the truth. 9

10 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. OSHA and Hazard Communication Standards All employers keep information at each work site that describes any chemical hazards that may be present on site.  Material Safety Data Sheets (MSDS) provide information on a hazardous chemical and its characteristics. 10

11 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. 11

12 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. OSHA and Violations, Citations and Penalties  Willful – employer knew a hazardous condition existed but made no effort to eliminate it.  Serious – the hazard could cause injury or illness that would most likely result in death or significant physical harm.  Other than serious – any illness or injury likely to result from the hazard is unlikely to cause death or serious physical harm, but the violation has a direct impact on safety and health. 12

13 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. OSHA and Violations, Citations and Penalties  De Minimis – violation has no direct or immediate safety or health danger; (so this does not result in citations or penalties).  Failure to abate – employer has not corrected a previous violation for which a citation was issued and the settlement date has passed.  Repeated – employer has been previously cited for the same type of violation within the previous five years. 13

14 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. National Institute of Industrial and Occupational Health (NIOSH) Works under the umbrella of the Centers for Disease Control and Prevention (CDC).  Conducts research to reduce work-related illnesses and injuries.  Promotes safe and healthy workplaces through interventions, recommendations and capacity building.  Enhances international workplace safety and health through global collaborations. 14

15 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. 15

16 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Employee Health Is the state of physical and psychological wellness in the workforce. Work-Life Balance  Spillover – the effect of work and family on one another that generate similarities between the two domains. To help keep a better work-life balance, firms offer more work-family benefits such as flexible work schedules, child care and elder care. 16

17 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Employee Health Employee Assistance Programs (EAP) - counseling and other services provided to employees that help them resolve personal issues that may affect their work. Employee Wellness Programs (EWP) - cater to employees’ physical welfare through education and training programs such as health education, training and fitness, weight and lifestyle management, and health risk assessment services. 17

18 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Employee Health and Musculoskeletal Disorders (MSD) Ergonomics – the science of fitting workplace conditions and job demands to the capabilities of the working population.  Purpose: to reduce stress and eliminate injuries and disorders associated with the overuse of muscles, bad posture, and repeated tasks. 18

19 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Safety and Health Management and Training Includes offering EAPs, EWPs and stress management training.  Firms that keep the number of accidents and incidents low, generally see lower absenteeism and increased job satisfaction.  When firms improve two of the four most important variables at work – absenteeism and job satisfaction – they are better assured of increasing productivity over time. 19

20 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Stress Is the body’s emotional and/or physical reaction to environmental demands. Functional (acute) stress – helps improve performance by challenging and motivating people to meet objectives. Dysfunctional stress – decreases performance and may result in burnout – a constant lack of interest and motivation to perform one’s job. 20

21 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Negative Consequences of Dysfunctional Stress  It is a primary cause of absenteeism and costs an estimated $300 billion a year in absenteeism, decreased productivity, employee turnover, and medical, legal and insurance fees.  It weakens our immune system, makes us sick more often, ages us, makes us fatter, decreases our sex drive, ruins our sleep, and can kill us. 21

22 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. 22

23 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Stress Management Is the process of eliminating or reducing stress and making it functional. Six Techniques  Time management.  Relaxation (meditation, deep breathing, muscle relaxation; enjoyable activities, sleep).  Nutrition.  Exercise  Positive thinking.  Support network. 23

24 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. 24

25 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Workplace Security Is the management of personnel, equipment and facilities in order to maintain their protection.  Is concerned with mitigating the risks of violence, bomb threats, management of natural and man-made disasters, risk to company computer systems and intranets, and many other issues. 25

26 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Workplace Security Cyber security – the use of tools and processes to protect organizational computer systems and networks. Anger and violence – created by a toxic physical work environment (uncomfortable space to work, noise, odors, heat, ventilation, and color). 26

27 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Signs of Potential Workplace Violence Watch for passive-aggressive behavior in rising steps, related to an unresolved conflict.  Take verbal threats seriously.  Watch nonverbal communication.  Watch for stalking and harassment.  Watch for damage to property.  Watch for indications of alcohol and drug use.  Include the isolated employee.  Look for the presence of weapons or objects that might be used as weapons. 27

28 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Organizational Prevention of Violence  Start with a written, zero-tolerance policy.  Train employees to deal with anger and prevent violence.  Take quick disciplinary action against employees who are violent at work; otherwise, aggression will spread.  Have a system for dealing with grievances, and track incidents of violence.  Screen job applicants for past or potential violence so they are not hired.  Develop a good work environment. 28

29 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. Individual Prevention of Violence  Screen (perform background checks on) applicants and test them for substance abuse to prevent “negligent hires”.  Offer preventive programs—including drug and alcohol testing— that can protect the firm from liability. 29

30 Workplace Safety, Health and Security Human Resource Management: Functions, Applications, Skill Development by Robert N. Lussier and John R. Hendon © 2012 SAGE Publications, Inc. General Security Policies Prepare and train employees for emergencies such as fires, floods, earthquakes, severe weather, terrorist attacks, and bomb threats; provide grief counseling if needed. Establish an Emergency Response Plan whose priorities:  Protect human life.  Prevent/minimize personal injury.  Preservation of physical assets.  Protect the environment.  Restore programs and return operations to normal. 30


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