Presentation on theme: "IAQG OPMT OP Assessor Training Module 2 Introduction to the Industry Controlled Other Party (ICOP) Process February 2015."— Presentation transcript:
IAQG OPMT OP Assessor Training Module 2 Introduction to the Industry Controlled Other Party (ICOP) Process February 2015
IAQG OPMT OP Assessor Training In this module you will learn about: – The Industry Controlled Other Party (ICOP) Scheme – The IAQG Other Party Management Team (OPMT) – The Online Aerospace Supplier Information System (OASIS) – The Sector Management Structure (SMS) – The Certification Structure Oversight Committee (CSOC ) – Responsibilities within the ICOP process for: » IAQG member companies » OPMT » SMS » CSOC » Other Party Assessor – Different ways of viewing and understanding the ICOP scheme Page 2 Module Summary
IAQG OPMT OP Assessor Training Page 3 What Is ICOP? ICOP is a globally harmonized Aviation, Space & Defense Quality Management System (AQMS) Certification process defined by the IAQG – Industry Controlled: » The IAQG through each Sector provides direct oversight of all AQMS certification activities – Other Party: » Certifications activities are conducted by accredited Certification Bodies (CB) and Authenticated Aerospace Experienced Auditors (AEA) that are recognized through the ICOP process ICOP process is managed by the IAQG Other Party Management Team (OPMT) Provides AQMS certification for 9100, 9110 and 9120
IAQG OPMT OP Assessor Training Page 4 What Is ICOP? Benefits – Globally harmonized certification scheme that is recognized by major Aviation, Space and Defense companies – Supports supplier approval activities with a recognized quality management system certification – Process approach to conformance assessment – Focus on exceeding customer expectations Risks – Does not prevent procurement from poor performing suppliers – It is not certification of product
IAQG OPMT OP Assessor Training Our Aviation, Space & Defense sector certification scheme utilizes: – ISO for basic requirements, and – supplements ISO with Aviation, Space and Defense (AS&D) unique requirements. – e.g. ISO 9001 as supplemented by 9100 Certification Criteria are linked to ISO/IEC 17021 and International Accreditation Forum (IAF) Documents Page 5 Industry Controlled Other Party
IAQG OPMT OP Assessor Training IAQG OPMT Mission: – Management and oversight of the 9100 series Aviation, Space and Defense Quality Management System certification program. Strategic Objectives: – Continually improve the globally harmonized Industry Control Other Party quality management system certification program to be efficient, recognized, and bring measurable benefits to stakeholders. – Enhance the competency of Auditors, Other Party (OP) Assessors and stakeholders that are engaged in ICOP activities. Page 6
IAQG OPMT OP Assessor Training IAQG OPMT Structure: Page 7 IAQG - OPMT ++IAQG-OPMT Chair +IAQG-OPMT V-Chair *Sector OPMT Leader Europe Mark Rogers * AgustaWestland Marie-Laurence Petit Airbus Hubert Kern FACC (Alternates) Gérard Guerriero Airbus Helicopters André LaCroix Airbus D&S Asia Pacific Shuji Komori * FHI Yoshifumi Yasunaga KHI Kenji Yanagita MHI (Alternates) Shunichi Tsutsui IHI Chen Zhongyuan AVIC Americas Susie Neal * + UTC Aerospace Systems Tim Lee ++ Boeing Dale Gordon Aerojet ( Alternates) R Darrell Taylor Raytheon John Horan Honeywell Mike Gusha Lockheed Voting Members Steve Randall UKAS Kunihiro Tanabe JAB Bob Cruse ANAB AB Focals: Ian Folland EAQG Becky DeGutis SAE Yoshitsugu Kanno SJAC Ind. Assoc. & OASIS Focals: Ian Folland OPMT Support Bryan Blunt OASIS Support François Dumesnil Bureau Veritas Certification Michihiko Banno BSK Reg Blake BSI CB Focals: Dale Gordon Aerojet Norbert Borzek DAkkS IAF Focal:
IAQG OPMT Sub-Teams Structure as of August 18, 2014 OASIS: Bryan Blunt Operating Procedures: Judy Chapman IAF Membership Focal: Dale Gordon Sector Oversight: Judy Chapman (Tim Lee) Budget/Finance: Mike Hayward Metrics, Web-site & Administration: Ian Folland Requirements: ISO Standards, 9001: Dale Gordon Document Representatives: 9104-001 – Tim Lee** Shuji Komori* Darrell Taylor* Ian Folland* 9104-002 – Tim Lee** Norikazu Tsuchiya * Tim Lee* Marie-Laurence Petit* 9104-003 – Will Tate** Shuji Komori* Ian Folland* Will Tate* ** IAQG Document Representative (IDR) * Sector Document Representative (SDR) Communications and Collaboration: Reg Blake Sanctioned Training: Dale Gordon OASIS Next Gen Project: Bryan Blunt
IAQG OPMT OP Assessor Training 9104 Series “Trilogy” 9104-001 – Requirements for Aviation, Space, and Defense Quality Management System Certification Programs Scope: – The purpose of this standard is to define the requirements and industry- accepted practices for managing the ICOP scheme, which provides confidence to aviation, space, and defense customers and organizations that their suppliers with certification of their quality management systems, issued by accredited CBs, meet the applicable AQMS standard requirements. – The requirements established in this standard are applicable to the IAQG and its three sectors for managing AQMS certification and associated activities. Page 9
IAQG OPMT OP Assessor Training 9104 Series “Trilogy” 9104-002 – Requirements for Oversight of Aerospace Quality Management System Registration/Certification Programs Scope: – These requirements are applicable to IAQG global sectors when utilizing Aerospace Industry Controlled Other Party (ICOP) schemes for the assessment and certification of supplier quality systems in accordance with the requirements contained in 9104. IAQG member companies have committed to perform sufficient oversight of the Aerospace accreditation/certification assessment processes in order to ensure conformance to established requirements contained in 9104. Page 10
IAQG OPMT OP Assessor Training 9104 Series “Trilogy” 9104-003 – Requirements for Aerospace Auditor Competency and Training Courses Scope: This document provides the minimum requirements (Body of Knowledge) for AQMS auditors who will participate in AQMS certification/registration activities, including the auditor authentication process and requirements for a training organization. It is applicable to auditors seeking formal approval to conduct audits of the AQMS in support of the IAQG, and those who manage the competency element of an AQMS audit program and/or training organizations. Page 11
IAQG OPMT OP Assessor Training ICOP Criteria 9104-001 – Accreditation/Certification Requirements – Certification Structures – Sector Requirements – Requirements for participating entities: » Recognized Accreditation Bodies (ABs) » Accredited Certification Bodies (CBs) » Authenticated Aerospace Auditors » Auditor Authentication Bodies (AABs) » OASIS database management 9104-002- Oversight – Oversight and surveillance process to ensure conformance to established aerospace industry 9100-series standard accreditation/certification requirements 9104-003 – Auditor Authentication & Training – A common process for aerospace auditor training and authentication to be utilized by all the IAQG sectors Page 9
IAQG OPMT OP Assessor Training Page 13 On-Line Aerospace Supplier Information System (OASIS) OASIS Database – 17,000+ Sites ˗ Database where all information related to ICOP certifications, auditors and audit results is stored ˗ Only general information such as Accreditation Bodies, Certification Bodies, Certified Supplier sites, Approved Auditors is publicly accessible. Audit data access is granted by certified organization. ˗ Audit results data available when authorized by Organization. ˗ Includes a robust Stakeholder Feedback process to Certification Bodies
IAQG OPMT OP Assessor Training Page 14 On-Line Aerospace Supplier Information System (OASIS) OASIS Database – Guidance ˗ OASIS database has an extensive guidance section that includes the latest information such as: ˗ The link to the guidance is on the OASIS homepage:
IAQG OPMT OP Assessor Training Page 15 On-Line Aerospace Supplier Information System (OASIS) Once a user is logged into OASIS, the database provides Data Search access to: – Certified Supplier Directory – Accreditation Information » National Accreditation Body » Certification Body – Training Approval Bodies – Auditor Authentication Bodies – Auditors – Feedback Process – Useful links » Supply Chain Management Handbook
IAQG OPMT OP Assessor Training 16 On-Line Aerospace Supplier Information System (OASIS) OP Assessors can request access to audit results data via the database: – Controlled by certified organization – Needed to support Witness Audit preparation May need to contact organization directly if access is not granted. Advise the organization as to the need and use of data to support witness audit preparation. Click on “Assessment Results” tab. Select the latest “Assessment History” Use “click here” link at the bottom of web page to request access.
IAQG OPMT OP Assessor Training OASIS Feedback OP Assessors should utilize the attached link below and review the OASIS Feedback guidance demonstration. OASIS Feedback Guidance Page 17
IAQG OPMT OP Assessor Training Page 18 On-Line Aerospace Supplier Information System (OASIS) OP Assessors should: – Obtain an OASIS log on and password credentials – Review help guidance section of the database – Become familiar with the Feedback process – Have the ability to: » Review public information » Request access to audit results (Tier 2) data and ▪ Recognize the need to maintain confidentiality of the data (Reference: 9104-001 section 19.1) » Know how to determine Certification Body (CB) accreditation and Auditor Authentication status.
IAQG OPMT OP Assessor Training Page 19 Sector Management Structure (SMS) – The organization established in an IAQG sector that manages the application and oversight of the ICOP scheme as defined by this standard. – Each sector may use a different name for this organization » i.e., Registration Management Committee (RMC) in the Americas and Asia/Pacific, » EAQG OPMT and national CBMCs in Europe. (Reference: 9104-001 Section 3.24) OPMT - Sector Management Structure
IAQG OPMT OP Assessor Training Page 20 IAQG OPMT - Sector Management Structure Other Party Management Team OPMT Committee IAQG General Assembly EAQG OPMT (Europe) JRMC (Asia / Pacific) RMC (Americas) Acronyms: RMC - Registration Management Committee OPMT - Other Party Management Team JRMC - Japan Registration Management Committee AB - Accreditation Bodies CB - Certification Bodes Sector Management Structures Voting Members; ABs; CBs; and Industry Representatives Voting Members; ABs; CBs; and Industry Representatives Voting Members; ABs; CBs; and Industry Representatives
IAQG OPMT OP Assessor Training Page 21 An SMS may be supported by a Certification Body Management Committee (CBMC) structure within the SMS. CBMC – An organization within an SMS that functions on a national level e.g., Italy, France, Germany, Spain, United Kingdom, Austria – Responsible for 9104-series standards conformance in their respective countries. – They perform the same functions as the SMS, under control of the SMS within their sector. (Reference: 9104-001 Section 3.10) Sector Management Structure
IAQG OPMT OP Assessor Training Page 22 ICOP Responsibilities - IAQG Member Companies Any IAQG member company wishing to recognize AQMS certification shall provide resources needed to support the ICOP scheme and conduct shared oversight. IAQG Member Companies shall: – Ensure that assigned representatives, who support IAQG ICOP scheme activities, have the necessary tools (e.g., published standards, computer, equipment) and resources to accomplish committed tasks. – Ensure that only qualified individuals are assigned as OP assessors to conduct oversight assessments or participate in joint team assessments supporting the ICOP scheme oversight process. – Ensure conformance with the requirements defined in 9104-002. – Authorize and approve Other Party Assessors that represent their company. – Maintain records to support the qualification of OP assessors.
IAQG OPMT OP Assessor Training Page 23 ICOP Responsibilities – IAQG OPMT The OPMT is responsible for the management and oversight of the 9100 series Aviation, Space and Defence Quality Management System certification program. Responsibilities also include: – Ensure that the OASIS database operates and functions effectively and is accessible. – Oversight of each SMS – Periodic review of the lessons learned by each of the IAQG sectors. – Reporting to the IAQG Council on the periodic reviews for each IAQG sector’s – Evaluating the results of IAF Peer Reviews of ABs – Monitor feedback from IAQG member companies, OASIS database users, certified organizations, and related stakeholders (e.g., ABs, CBs). – Conducting periodic reviews and recommend initiatives that will continue to develop and improve the effectiveness of the ICOP scheme.
IAQG OPMT OP Assessor Training Page 24 ICOP Responsibilities - SMS The SMS has the responsibility for the management, review, approval, implementation, and modification of their sector operating procedure(s). The SMS has the responsibility to: – Establish and maintain operating procedures, which support implementation and conformance to ICOP requirements. – Review and recognize ABs and new AB accreditations of CBs. – Each SMS shall report essential data that describes deployment activities to the IAQG OPMT. – The SMS shall determine and approve CBMCs, when utilized. – Review and approve AABs and TPABs operating in their sector. – Oversight of all recognized and approved bodies in accordance with 9104- 002.
IAQG OPMT OP Assessor Training Page 25 ICOP Responsibilities - CSOC The Certification Structure Oversight Committee (CSOC) has the responsibility for the review of complex certification structures and certification structure complaints as outlined in 9104-001 The CSOC has the responsibility to: – Establish and maintain operating procedures, which support implementation and conformance to ICOP requirements. – Review and approve complex certification structure audit programs. – Review all requests and complaints via the AB-CSOC OASIS feedback function – Support the development of guidance materials, lessons learned and FAQ’s – Report to IAQG OPMT and SMS on CSOC activities.
IAQG OPMT OP Assessor Training 26 CSOC Guidance http://www.sae.org/iaqg/o rganization/csoc.htm Committee established to review “Complex” certification structure audit programs. Process defined in OPMT Procedure 204 Committee supports resolution of complaints related to structure decisions Action: OP Assessors should use website link: Review the site and OPMT Procedure 204
IAQG OPMT OP Assessor Training Page 27 ICOP Responsibilities - Other Party (OP) Assessors OP Assessors have the responsibility to be trained, qualified and authorized by their respective IAQG Member company. They shall conduct assigned shared oversight activities in accordance with 9104-002. Additional OP Assessors responsibilities include: – Complete and maintain the required 9104-002 (Form A) declaration form. – Declare any conflicts of interest that may exist for a particular assessment assignment (e.g., OP assessor contracted by AB or CB). – Support the assessment team to meet the assessment objectives. – Accept and complete assessment assignments from the oversight assessment team leader. Note: For joint assessment the AB Assessor will be the team leader.
IAQG OPMT OP Assessor Training Page 28 ICOP Responsibilities - Other Party (OP) Assessors Additional OP Assessors responsibilities include: – Generating applicable assessment reports, including all required 9104-002 forms. – Protection of confidential information obtained during an oversight assessment. – Elevate any unresolved complaints/issues to the appropriate body (e.g., AB, SMS, IAQG OPMT). OP Assessors represent: Themselves Their IAQG Member Company The IAQG The Aviation, Space & Defense Industry Focused on conformance and adding value to the ICOP scheme.
IAQG OPMT OP Assessor Training Page 29 9104-002 Process Model Appendix C – Industry Controlled Other Party (ICOP) Process Model was developed to provide a visual graphic of the overall process:
IAQG OPMT OP Assessor Training Visualising ICOP - Turtle Page 30 Inputs: Regulatory Requirements Customer requirements Supplier(s) Outputs: AQMS Certified Suppliers delivering on-time and on quality delivery (OTOQD) OASIS Records and Data OASIS Revenue to IAQG How (methods, procedures): IAQG Vision and Objectives IAQG 9104-1, -2, -3 ISO 17011 ISO 17021 and IAF Mandatory Documents 1 to 5 IAQG OPMT Resolutions Log IAQG Procedure 112 IAQG OPMT 200 series procedures SMS and CBMC procedures With Whom (Resources): Authenticated Auditors (AEA and AA) CB certification and decision process personnel AB Assessors AB accreditation process and decision personnel OP Assessors Sector Management Structure (SMS and CBMC) OASIS Database Administrators and SAE Support With What: (Equipment, Installations) Accredited CBs ABs OASIS database Approved TPs Approved AABs Approved TPABs SMS budget including OP Assessor Travel Metrics: (KPIs, Measurables) Agreed IAQG OPMT Metrics IAQG Procedure 112 Budget, spend and cancellations ICOP Process Process Steps: Approval of TPABs, TPs, AABs and ABs Training Authentication of Aerospace Auditors Accreditation of CBs 91XX Certification of Suppliers including: - Application Review - Initial Assessment - Surveillance - Re-certification - Decision Making Oversight
IAQG OPMT OP Assessor Training OP Assessor Training Please open Module 3 to learn more about the requirements for the face-to-face training. Page 31