“ BPO is the delegation of one or more IT-intensive business processes to an external provider who, in turn, owns, administrates and manages the selected process(es), based upon defined and measurable performance metrics.” Gartner Dataquest Business Process Outsourcing
BPO Facts & FiguresBPO Facts & Figures Our ServicesOur Services Techniques – eAccountingTechniques – eAccounting Business Continuity PlanBusiness Continuity Plan Technology and Infrastructure Technology and Infrastructure Team – with a passion to excelTeam – with a passion to excel Index
Business operations independent of distance. “REAL TIME” a reality Time Arbitrage a possibility. BPO is gaining significant traction in the market place
Overall Cost Savings (%) Insurance Banking/ Finance Automotive Telecom Pharmaceuticals Airlines 10.0-15.0 8.0-12.0 5.0-6.5 EBIDTA increase (times) 40-60% cost saving 3.5 x 1.5 x 1.3 x 1.1 x 1.2 x Key opportunity areas Back office processing Call Center operations Back office processing Call Center operations Research and Development Call Center operations Billing Engineering & design Call Center operations Frequent flyer programs *Estimates based on specific representative companies **Non interest expenses Source:McKinsey analysis; Interviews India Advantage Significant Growth in BPO
(US $bn)200120052008 Total Business Process Outsourcing Market 127234310 Percentage Offshored to Countries such as India, Ireland, etc. 5%15%20% Offshored BPO Market6.435.162.0 India ITES Exports1.59.521 Source: NASSCOM Mckinsey Study 2002 and, Gartner Forecast...
Gartner estimates* CAGR 14.7% IDC estimates** CAGR 13.1% *Excludes logistics and manufacturing outsourcing to show addressable market $ Bn 109 2000 2004 2005 2000 2004 2005 91 157 181177 202 Source: Gartner; IDC Rapid growth in global BPO market to continue **Includes transaction processing
Source: McKinsey-Nasscom Productivity Cost Quality 40-60% cost reduction for offshored process Labour cost arbitrage, the reason for cost savings, likely to exist for next 20-30 years Faster turnaround time Time zone difference 24 x 7 service Learning curve effect Established methodologies and processes for better performance Well defined quantifiable quality and process metrics Access to highly qualified skill pool India’s Value Proposition
Source: Mckinsey & Co. A Mckinsey study shows that when processes are outsourced to India, companies not only get the advantage of low cost but also experience improvement in productivity and Quality. India Advantage
India38% China6% Mexico5% Ireland5% Canada5% Malaysia4% Philippines4% Russia4% Singapore4% Survey respondents shows the following outsourcing destination: India has transformed into the global outsourcing center of choice. It employs world class technology and efficient delivery mechanisms to ensure that clients get cost effective solutions for all their BPO needs. And more ……… Source: Computer world and InterUnity Group Inc., Concord India’s Compelling Advantage makes it the Most Attractive Outsourcing Destination
Top Drivers for Outsourcing to India Two million graduates each year (Existing Pool: over 25 million) 120,000 Engineers every year vs. 63000 in US English speaking and IT savvy workforce Cost reduction up to 50% Government support for IT and BPO industry Improving telecom infrastructure Lower infrastructure costs Favorable time lag: 12 hours with US & 5 hours with Europe Overnight turnarounds possible Resources with experience of financial and legal systems similar to the west Strong domestic IT services industry to support IT led BPO
Services Medical Transcription Services Medical Transcription Services Bookkeeping & Accounting Services The e-Accounting processBookkeeping & Accounting Services The e-Accounting process HR ServicesHR Services Administrative & Other ServicesAdministrative & Other Services
Medical Transcription Services Our levels of security meet all HIPAA regulations related to Electronic Transmission of Patient Information Our medical transcription model provides 40- 50% savings to the clients compared to the transcription rates offered by transcriptionists in the USA.
Medical Transcription Services Work flow diagram 2. Transcription Dictation is retrieved & transcribed into Medial records using software Secured FTP 3. Delivery Complete, accurate, timely medical records are delivered ftp in preferred format ITC Medical Transcription Services 1. Transfer 128 SSL Encryption- secured transfer of voice and data Advanced Technology Quality Assurance
e-Accounting helps to keep financial data and accounting applications in a safe, secure environment. Access can be provided to permitted users regardless of their location. What is e-Accounting ? A business requires that one keeps close control of their financial data. When your financial data is in the office and you aren’t, how do you retrieve the information you need? The solution is simple, and it’s called e-Accounting.
With data in a secured and centralized environment, all users are able to access the data as & when they need. Business with multiple locations can all work in real-time on a single set of books which can be reviewed from any location. It's a true multi-user system, that provides all the same functionality of a local network. Head offices, Branches, Sales offices, Production Centres, Accountants, Internal & Statutory Auditors etc., can all work on the system at the same time with different levels of password. How does it work ?
Virtual Desktops help everyone work on the same system, the same platform, and the same version of the software application. And the entire data is secure, backed up automatically, and kept current in real time. How it works: Virtual Desktops
No one can have access to the data without express permission. The data is backed up regularly and moved off-site to a remote location. The data is stored on a multiple hard drive system, called R.A.I.D., every time it is saved, to protect it from hardware failure. Can other people access my data ? Who owns my data ?
Our facility uses a server to host the bookkeeping software. At any time from any Internet capable PC one can use encrypted password to look at the accounting records. The data is always updated and accurate. It is secure and dependable with 100% real time backup. How will you get access to the accounting data ?
Security measures are taken to make sure that the information is protected. Clients can create own passwords, so no one (not even the ASP) can have access to the passwords. As the data travels over the Internet, it is protected by a technology called Secure Sockets Layer or SSL encryption. SSL ensures that the data reaches its location before it can be decoded. For added security, the clients need to make sure that their browser supports 128-bit encryption. This level of encryption is one of the best currently supported by consumer web browsers. What about Security ?
Your Work (View details)View details Scanned Documents (View details)View details Necessary Business Information Conversion to Spreadsheet (View details)View details (After thorough verification) Entered in QuickBooks (View details)View details (By qualified operators) Final Checking (By Supervising CA) Your Completed Work Work Flow
P R O C E S S ET’S ACCOUNT FOLDER LIST OF CLIENTS CLIENT TO BE PROCESSED ERRORS & REVIEWS COMPLETED ERROR LOG NOTE: Client Information will be provided in CLIENTS folder. Only concerned Folder and Files are accessible Folders and Path
Data Management Content Conversion BCP Partner E-publishing Policy Administration Administrative & Other Services
Objective Safe guard internal as well as client’s data Minimize potential loss of time in case of disruption Build a framework of recovery Simply put... the show must go on. Implementation Mirror Server at Falta Special Economic Zone, 60 km away from Calcutta. Recovery within 12 hours for critical processes and 36 hours for second stage critical processes. Well organized tech support to avoid negative fallouts in the unlikely event of major disruption. Business Continuity Plan
Our facility spans over 60,000 sq. ft in the IT hub of Calcutta - Salt Lake Electronics Complex, with the likes of IBM, TCS, Agilent, Wipro etc. in the vicinity. ITC recognizes the fact that productivity and infrastructure are correlated. For a virtual tour of our facility, please click hereclick Infrastructure & Technology….
ITC’s team is its most valuable asset. All our specialists have a passion for excellence. COMMITMENT to client service and satisfaction is the key drive. The customized training gears them to handle the anticipated growth and stand at the forefront in the industry. They support our vision and provide speedy and consistent delivery of services. ITC’s team is hand picked to meet client’s specific requirement with the biggest emphasis on attitude and not merely experience. TheTeam …. … Committed to Excellence
Managing DirectorFCA, FICWA (2 nd Rank in India, 1988) Executive DirectorAICWA (1995) CFOFCA (1987) DirectorB.Tech, IIT (1989) DirectorFCA, CFA, AICWA, ACS Leader – OperationsFCA (1997) Leader – Business Development CFA (2000) Leader – TechnologyPGDCA (2000) Leader – AnalysisACA (2001) Leader – Human ResourceMBA (2000) Click hereFor an interesting insight into our recruitment process The Management Team
Eligibility Criteria 1st Class Commerce Graduates Age between 20-27 Excellent communication skills in English. Computer Savvy Aptitude Test Written English, Grammar, vocabulary & Comprehension following market standards (TOEFL) Logical Reasoning Specific domain knowledge testing Interview & Group Discussion Verbal Communication Skills & quality of expression Attitude and commitment Team Spirit The Recruitment Process – Stage I
Intensive Training and Evaluation : Accounting Software – Quickbooks, Tally, Sage, Peachtree International Accounting Standard Knowledge with special focus on the client’s country (e.g. US GAAP). Business Practices. Technical and Soft skills Industry Exposure The Training Process – Stage III
Committed to Excellence … ITC Software Phone: +1 978 287 4855 firstname.lastname@example.org www.itcsoftware.com Thank You ! ITC Software back to index Ask for a free trial run