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Www.IFSWORLD.com. USABILITY AND END USER EXPERIENCE © 2013 IFS - Make the difficult easy.

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Presentation on theme: "Www.IFSWORLD.com. USABILITY AND END USER EXPERIENCE © 2013 IFS - Make the difficult easy."— Presentation transcript:

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2 USABILITY AND END USER EXPERIENCE © 2013 IFS - Make the difficult easy

3 AGENDA © 2013 IFS AGENDA Introduction System landscape and process Challenges Usability in the Forefront

4 SYSTEM LANDSCAPE 4 SystemDescription AgressoFinance/logistics ordering and reporting AircomRadio parameter and microwave transmission planning tool CelltrackerSite information register and work-flow management system CityplanCell network overview and neighbour planning ClarifyProject management system / business customer data CramerNetwork resource and work-flow management system EdisonFloor plans, power distribution and cross connections MbossMap system showing coverage and network disturbances OracleFinance/logistics ordering and reporting RemedyTrouble Ticket support system ProjectXWork-flow management system and inventory for LAN ports SharePointDocumentations and schedules E M´sNetwork Element Managers for network nodes

5 PROCESS COMPLEXITY

6 CHALLENGES FOR ASSET INTENSIVE COMPANIES © 2013 IFS 6 1.SERVICE QUALITY ASSURANCE a.Standardization of all processes in all companies in all countries for all customers b.Deliver on your Service Level Agreements c.Merge acquired companies to the business 2.RESOURCE UTILIZATION a.Optimization of engineers b.Cost reduction for administration c.Improved spare part logistics 3.END USER IN FOCUS a.On-line / off-line (web or mobile client) b.PDA, Laptop 4.MINIMIZE TCO FOR IT a.One company, one system – easy to integrate b.Few people to administrate the system 5.BENCHMARKING a.Follow up an all levels (regions, countries, customers, contracts, machines, engineers etc.)

7 Continuously growing globally Constant operational improvements Catching new business opportunities everywhere

8 DET GYLLNE SNITTET – VÅRT PERSPEKTIV © 2012 IFS 8 Funktionalitet Industrifokus Användbarhet Enkelhet TCO Teknologi & konfigurering


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