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Information Technology IT Briefing March 2007. Information Technology 1 IT Briefing March 15, 2007  Announcements/Updates  OIT/AAIT Organization  VoIP.

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Presentation on theme: "Information Technology IT Briefing March 2007. Information Technology 1 IT Briefing March 15, 2007  Announcements/Updates  OIT/AAIT Organization  VoIP."— Presentation transcript:

1 Information Technology IT Briefing March 2007

2 Information Technology 1 IT Briefing March 15, 2007  Announcements/Updates  OIT/AAIT Organization  VoIP Update  Healthcare Exchange  Emory Exchange Design  University Exchange  Karen Jenkins  Paul Petersen  Karen Jenkins  James Reed  Jay Flanagan

3 Information Technology 2 Announcements  Remedy v7.0 – working on bug with vendor (help.emory)  Java TechTalk  Tuesday April 3 rd 1:30 – 2:30 NDB Room Kennesaw  Security Conference  March 28, :30am – 1:30pm, 3 rd Floor Ballroom, Cox Hall  Registration deadline 3/21 (register online)  LDAP-Auth  Need to register use – will eventually limit access to registered hosts  Send list of host(s)/IP(s) to by  Approved Governance Projects  Google Search Appliance  Desktop Management to

4 Information Technology Office of Information Technology 3

5 Information Technology Academic & Administrative Information Technology (AAIT) 4

6 Information Technology Infrastructure Technology Services (ITS) 5

7 Information Technology Client Technology Services (CTS) 6

8 Information Technology 7 ? Questions

9 Information Technology VoIP at Emory Paul Petersen

10 Information Technology Agenda  VoIP at Emory  Background  Single Voice Platform Project  Phase 1 Update  VoIP & IP Telephony in use  Other Updates  Firewall Migration Status  Questions

11 Information Technology VoIP at Emory - Background  The Emory Clinic (TEC) Switch  Platform – Avaya  Location – TEC A Building  Exchange(s)  Emory Crawford Long (ECLH) Switch  Platform – Avaya  Location – ECLH Peachtree Building  Exchange(s)  University Switch (includes EUH)  Platform – Nortel  Location – Cox Hall Switch Room  Exchange(s) – 727, 712, 784, 251

12 Information Technology VoIP at Emory – Background  Issues:  Some faculty, physicians, and staff have offices on different switches  The complexity of maintaining three different switches  Redundancy

13 Information Technology Single Voice Platform  Single Voice Platform  Name given to the project which consolidates Emory’s three phone switches to one  This project also sets Emory’s direction for VoIP/IP Telephony  Project began March 2006 with a formal RFQ process  Avaya was selected

14 Information Technology Single Voice Platform  Phase 1 – Consolidate TEC & ECLH Switches  Upgrade to the latest Avaya switch  Upgrade to IP Connect (provides redundancy)  Consolidate the TEC & ECLH switch databases  All new buildings will use this new platform  Completely Funded and Approved  Phase 2 – Convert the rest of EHC to new Platform  Phase 3 – Covert WHSC to new Platform  Phase 4 – Convert remainder of Nortel phones to the

15 Information Technology Single Voice Platform  Phase 1 – Update  VoIP core has been created to separate Voice traffic from data traffic  Converting all of the remote cabinet switches to IP Connect  Switch database consolidation has begun  Project Deadline - August

16 Information Technology VoIP/IP Telephony  Gateways & Trunks  6 remote (with 9 more coming this month)  IP Trunk lines between TEC & ECLH switches  IP Phones  IP Hard phones (NetCom, new SOM Bldg)  IP Soft Phones (NetCom, Call Center Staff)  Wireless IP Phones (EUH)  Computer Telephony Integration (CTI)  Call Center Applications  Billing System

17 Information Technology Firewall Update  Academic Firewall Migration – On-Hold  Due to Resource Allocation issues  Recent Steps:  New Lab setup  Juniper Engineers on-site last week  Continued Discussion

18 Information Technology 17 ? Questions

19 Information Technology Healthcare Exchange Update Karen Jenkins

20 Information Technology Approach  Migrate all GroupWise users to Exchange  Migrate SOM GroupWise users that also have Eagle mail into a single Exchange account  Automate migration at server level to minimize disruption to individual desktops  Provide dedicated support center during migration 19

21 Information Technology Initial specifics  300MB high performance storage for all users, archiving available for all users  Residents are in scope for the current rollout  /calendaring options are Outlook on Windows or Entourage on Mac; Will also provide IMAP-S option for other clients  We are still investigating the best way to stage the rollout for Eagle mail users  Units that provide their own services will be encouraged to migrate to the Exchange offering in the future  Learnlink will remain for now, but we are investigating alternatives for FY09 20

22 Information Technology addresses  All users, both faculty and staff, that have multiple Groupwise and Eagle accounts, will be migrated to one Exchange account  Incoming aliases will remain. Additional aliases will be added for firstname.lastname for both domains.  Only one outgoing address is possible. For faculty & staff that have accounts in both emoryhealthcare.org as well as emory.edu, the latter will be set as the default outbound address. 21

23 Information Technology PDAs and Smartphones  There will be a variety of mechanisms for syncing PDAs and Smartphones with Exchange, although the age of the device may limit what is possible. Faculty/staff will be able to take advantage of these options, but will be billed if they choose a premium service.  Options will include:  Cradle or WiFi sync using a product such as MS ActiveSync, MS Mobile Device Center or Palm HotSync Manager  For those with a data plan on their SmartPhone, options will include:  Native MS Active sync for Windows XP (no charge)  Native MS Mobile Device Center sync for Windows Vista (no charge)  Blackberry Enterprise Server (premium service with monthly charge)  Motorola Good Mobile Messaging (premium service with monthly charge) 22

24 Information Technology Schedule  Begin migration late May  End migration early August  Migrate users Monday - Friday  Use (3) six hour migration windows per day  Will not migrate during hospital and clinic shift changes  Group and schedule each department sequentially  Spread department users across migration windows 23

25 Information Technology Communication  Being discussed at executive leadership meetings  General announcement via , newsletter articles, internal press release, news item on IT website  Full feature Emory Report Article in March  Postcard mailing will be sent to all GroupWise users  Posters will be displayed throughout EHC locations  Frequent reminders to each user regarding migration date 24

26 Information Technology Training  Multiple open house seminars at various sites offered throughout the migration period  Multiple advanced seminars for super users such as administrative assistants  Distributed tip sheets, identifying differences between GroupWise and OutLook  Online information, user guide, FAQs, tip sheets, training locations and schedule, migration schedule  Other Suggestions? 25

27 Information Technology Migration Questions  Website:   Project team member will respond to within 2 business days  Phone: 8-INFO(4636)  Leave voic message  Project team member will return call return your call the next business day 26

28 Information Technology Exchange Design James Reed

29 Information Technology General Specifications  Exchange 2007  Sized for the Emory Enterprise  24,000 users  13,000 Emory HealthCare accounts  11,000 Emory University accounts  Designed to handle potential Eagle mail migration and potential relay server migration to Exchange  Sized for 300mb high performance storage within Exchange databases  Sized for average user load of 80 messages received / 20 messages sent per day / per user  Sized for average message size of 60kb  Archiving will be available – more info coming soon

30 Information Technology General Server Overview  Total of 50 servers ordered for environment  7 AD Controllers for new Resource Forest  2 Dedicated for FSMO roles  5 Dedicated Global Catalogs for Exchange traffic  2 Mailbox Server Clusters (MS Exchange Clustering)  Each cluster contains 4 Active Mailbox servers  Each Active server will have 3,000 users per server  Each Active server will have a minimum of 12 Databases  Maximum Database size will be 100GB each  Each cluster contains 2 Passive Mailbox servers

31 Information Technology General Server Overview (cont’d)  4 CAS servers  OWA (Outlook Web Access)  ActiveSync  Outlook Anywhere (formerly RPC over HTTPS)  IMAPS  4 HUB servers  MTA (Mail Transport)  SMTPs (requiring authentication)  4 EDGE servers  Border Antivirus Hygiene servers  Will be located in DMZ

32 Information Technology General Server Overview (cont’d)  2 Mobile Device Servers  GoodLink  Blackberry  Will be eventually using VMWare ESX  ActiveSync will be provided via CAS servers  6 Servers GroupWise migration  Repurposed post migration for dedicated Exchange testlab  2 Windows 2003 co-existence servers  Will help provide Free/Busy data flow  Will help replicate Public Folder data  3 Archiving Servers  Vendor TBD  2 Monitoring Servers  MOM  HP Insight Manager

33 Information Technology General Server Overview (cont’d)  Storage Requirements  Core exchange databases  3,000GB per server (8 active servers) for DB’s and Logs  223GB per Store (DB)  28GB for logs per Store  Public Folders – 30 GB total (mostly replicated between servers)  EDGE and HUB storage  Archiving  Estimated for 24,000 users, averaging 1GB each = 24TB  Backups  Exchange databases  Using mirror clones  14 days = up to 56TB for Exchange database data  Snapshots (TBD)

34 Information Technology High Availability  Mailbox servers will user MS Exchange Clustering  Two 6 node Clusters  4 Active nodes, 2 Passive nodes in each  F5 Big IP Network Load Balancers (redundant)  Application traffic hygiene  SSL offloading  Caching  Will be used for:  CAS servers for OWA and IMAPS  HUB servers for SMTPS  Redundant SAN connections  Redundant Network connections  Redundant Power

35 Information Technology

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37 AD Design  Will use Resource Forest model  Existing EU and EHC AD forests remain as is  Provides best approach and potential for other shared applications / services  Will require existing Exchange environment to migrate as well

38 Information Technology

39 Network Layout  Because of security requirements and needs, will have most servers in HIPAA core  Will be server only core  Will be restricted access

40 Information Technology

41 Security  Weigh Security vs Usability  Emory HealthCare (currently using GroupWise)  Provide solution for EHC to have a secure end to end environment  HIPAA data  For existing  For new  Emory University  Provide groupware functionality  Shared Calendaring and Collaboration  FERPA data

42 Information Technology Security  End to End encryption  Exchange server to Exchange server connects with TLS connections by default  Client to server encryption  Outlook Anywhere for Outlook clients  No MAPI / RPC calls from Clients to servers  Formerly called RPC over HTTPS  Only supports Outlook 2003, and Outlook 2007  Macintosh connectivity  Entourage uses DAV protocol (HTTPS)  Next version of Entourage supposed to use pure HTTPS

43 Information Technology Security (continued)  IMAPS connectivity  SSL Required  SMTPS w/ Authentication required  Limited functionality compared to Outlook or Entourage connectivity  No server side rules  Contacts will not be saved on server  Calendaring will not be functional  User will always show as Free when calendar viewed by others  Outlook Web Access  SSL only connections  Full functionality with Internet Explorer  Light Mode functionality with other browsers  Message level encryption supported  Supported at least in Outlook  Configured per client basis, only supported by local departments

44 Information Technology Security (continued)  Hygiene  Postini  EU and now EHC  Edge Role servers  Placed in border environment to protect  Only has very limited access to any AD and Exchange data  Potential AntiSpam options  Antivirus  Will be running Antivirus on ALL servers for and OS  Symantec Antivirus for OS protection  Will be running Symantec Mail Security or MS ForeFront  ForeFront was formerly known as Sabari  ForeFront will be running multiple scan engines

45 Information Technology IDM and ACM  Identity Management and Account Management  Parallel project working with Emory University and Emory HealthCare for Account provisioning  Will have a Phase 0 for Exchange project to automate core functions  Account Creation  Account Disablement  Name Changes  NetID Changes (maybe)  GAL (Global Address List – like LDAP directory) data  Phone Number  Department

46 Information Technology Mail Routing (University Only)  Used to be known as Eagle Mail Forwarding will forward to environment  From Addresses will be default (least common denominator for campus)  (working on automation)  Clinical Faculty – TBD

47 Information Technology How it works  Outlook Anywhere  Mobile devices  Mail Flow (documentation coming soon)

48 Information Technology

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50 ? Questions Exchange Design 49

51 Information Technology University Exchange Update Jay Flanagan

52 Information Technology 51 University Exchange Migration Update  Proposal to IT Governance for approval  Begin migrations in late May / early June  Schools and Departments are already queued up  Check web pages for updates

53 Information Technology 52 ? Questions University Exchange


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