Presentation on theme: "The Way forward for BPO Organizations"— Presentation transcript:
1The Way forward for BPO Organizations Rural BPOThe Way forward for BPO Organizations
2IntroductionThis is part of the Government Initiative to take the BPO Industry to the rural Tamil Nadu.It is imperative to understand that in several parts of the world and in India the presence of Industrial Units in close proximity with academic institutions has led to growth in the Industry and the local Economy.The Government of Tamil Nadu is planning to bring out a Rural BPO Policy in order to promote BPO companies to setup their operations in rural parts of Tamil Nadu.
3Objective – Rural BPOPromote Tamil Nadu as a favored IT / ITES DestinationEmployment GenerationCreate an eco system in rural Tamil NaduReduce Cost of BPO OperationsMoving to Tier II and Tier III locations for Inclusive Growth
4Tamil Nadu – A Destination Knowledge Pool AvailabilityInfrastructureSocial and Living EnvironmentBusiness EnvironmentExcellent State Government SupportLow Cost of OperationsThe growth of ITES in rural areas will lead to an all around eco system growth which will favor the local economical growth.
5Role of ICTACTIndustryAcademiaGovernmentThe Govt. of Tamil Nadu and the Industry bodies like NASSCOM, through ICT Academy of Tamil Nadu (ICTACT) will play an active role to help the BPO Companies to setup their facilities in the Rural Areas.
6Inviting BPO Companies Be part of a revolution Setting up of Rural BPOs is no longer being perceived as just corporate social responsibility. These are viable businesses.These BPOs can provide both voice and non-voice processes like data entry, responses, document checks, data , bill processing, customer support etc.
7Inviting BPO Companies Be part of a revolution Reduce the operations cost through employing low cost manpower available in the rural areasEnsure Lower employee attrition levelsExpand to newer avenues of Business“80% of Incremental growth shall come from untapped markets” – NASSCOM 2020
8The AdvantagesCost benefit, - Lower Manpower recruitment cost, training costs, overheads etc.Availability of right manpower at appropriate costs.Enables to expand to newer avenues of business and build new business models.Own the process and ensure the qualityThe advantages to open units in small towns are critical, as the business margins are growing thinner.
9The PropositionICTACT will enable you to participate in the REVOLUTION
10The Value PropositionTo setup a Rural BPO Unit, ICTACT will help BPO Companies in :Identifying appropriate Space in a right InstitutionElectricityInternet ConnectivityLocal SupportSupport in RecruitmentSupport in training the local resourcesCapital / Training Subsidy from Govt.Support in trainingSupport in RecruitmentIdentification of Right InsitutionLocal Govt. SupportLiasioning with College and GovtContinues Coordination
11The Value Proposition What you need to Do ? Create the IT Infrastructure required at the provided spaceCreate initial set of ResourcesStart your business
12LET US BE A PART OF THE REVOLUTION Corporate Interested in participating shall contactMr.B.Anbuthambi DGM Corporate & Government Initiatives, ICTACT–