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OCHIN Practice Services Training & Optimization Services for eClinicalWorks Ingrid Bongers MT(ASCP) MBA eClinicalWorks Certified Trainer.

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Presentation on theme: "OCHIN Practice Services Training & Optimization Services for eClinicalWorks Ingrid Bongers MT(ASCP) MBA eClinicalWorks Certified Trainer."— Presentation transcript:

1 OCHIN Practice Services Training & Optimization Services for eClinicalWorks Ingrid Bongers MT(ASCP) MBA eClinicalWorks Certified Trainer

2 Training New Staff New Provider New Administrator Advanced training for staff Advanced training for providers Advanced training for Billing Reports training (eBO) Meaningful Use Projects

3 Training New Staff – Saves office staff time by covering basic navigation in eCW so staff spends their time on workflow training – Eliminates the dilution that comes from having new staff trained by those trained on the job – Incorporates updates in the software that may have been overlooked by existing staff

4 Training New Provider – Existing providers busy with patient load – Existing providers are generally biased in how they do things (they have a pre-defined path of how they use the system) – Clinical staff may not have the knowledge to help new providers

5 Training New Provider cont’d – Incorporates current functionality in the system which may not be utilized by existing providers – Create specialized work flows tailored to the new provider – Evaluate and suggest features best suited to the new provider’s needs – Assist in creating specialized templates

6 Training New Administrator – Overview of the entire system – Introduction of newer functionality that may not be in use in the practice (or available uninstalled upgrades) – System Administration – Super User training if applicable – How to oversee staff and provider operations where things may fall through the cracks

7 Training Advanced Training for Staff – Enhance internal resources by creating Super Users within the practice

8 Training Advanced Training for Providers – Increase expertise in areas where they have interest – Improve areas where they are struggling – Implement new functionality or new services

9 Training Advanced Training for Billers – Explain where information pulls from in billing set up – How the system is designed to flow – Enhanced billing functionality – 5010 – Special features Rules Engine Case Manager

10 Training Reports eBO – eBO Viewer – eBO as a replacement for APL Reports – Canned Reports – Customizing settings and reports – Query Studio – Reports Studio

11 Training Meaningful Use – Set up and mapping of older databases – How to implement ‘meaningful’ workflows – Using the MAQ Dashboard – Troubleshooting missed thresholds – Staying ahead of the next stage

12 Training Projects – Patient Centered Medical Home (PCMH) – Accountable Care Organizations (ACO) – Rural Health Clinic (RHC) set up

13 IT Assessment New eCW Installations Evaluate existing hardware Evaluate existing network Provide a document of devices and network requirements necessary for eCW go live

14 IT Assessment Existing eCW Installations Evaluate on site server configuration – Increase eCW performance – Evaluate back up configuration Provide Recommendations &/or make changes

15 IT Assessment Existing eCW Installations Evaluate practice network configuration – Troubleshoot network connectivity issues (hosted) Internet bandwidth Internet connectivity issues – Troubleshoot performance issues Wireless access point placement Competing wireless networks Provide recommendations and work with practice IT to resolve

16 IT Assessment Existing eCW Installations Evaluate hardware set up – Desk top and mobile device – Scanners Identify issues – Antivirus software – Permissions Provide recommendations and work with practice IT to resolve

17 Optimization Shadowing Workflow analysis Written report Individual recommendations Practice wide recommendations Plan for implementation

18 Optimization Shadowing – Front desk Check in Copay collection Scheduling – Provider and clinical staff Follow along as they see patients

19 Optimization Shadowing – Lab & Diagnostic Imaging Test ordering Compendium management In house testing Results management Outstanding test management Authorizations – Referrals & Authorizations Incoming Outgoing

20 Optimization Shadowing – Meaningful Use Documenting for the MAQ Dashboard Mapping – Check Out Visit Summary Next appointment scheduling – Billing Charges Claims submission Claims follow up

21 Optimization – Billing Statements Accounts Management Collections (in house)

22 Optimization Workflow analysis – Evaluation of why processes exist Does it do something significant Is it a slip back to a previous (more comfortable process)?

23 Optimization Written Report – Individual observations and suggestion Quick, click saving suggestions, may be made during shadowing – Practice wide observations and suggestions System wide processes Suggested changes Suggested priority of changes with rationale

24 Optimization Observations and suggestions – Addressed with administration Not all process changes are workable within a given practice Alternatives discussed and evaluated

25 Optimization Plan for Implementing changes – Desired changes prioritized by administration – Determination is made for what kind of help is needed or wanted – Time frames defined and changes are rolled out

26 Optimization Are we there yet? EMR is a journey not a destination….

27 707 SW Washington Street Suite 1200 Portland OR Phone Fax: Contact Information Sales Laurie Coleman OCHIN Practice Services Ingrid Bongers


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