Presentation on theme: "Follow Through is Everything"— Presentation transcript:
1Follow Through is Everything Care Transitions: Length of Stay and Readmission ManagementLeslie Foti, RN BSN ACM
2Presenter Disclosures Leslie Foti, RN BSN ACMNo relationships to disclose.
3Why Do Care Transitions, Length of Stay (LOS), and Readmission Matter? Setting the Table
4New Payment Structure: Incentivizing Value and Quality It’s Here!Hospital Value-Based PurchasingPay-for-PerformanceReadmission PenaltiesIncreased Scrutiny of UtilizationMedicare Hospital Value based Purchasing total of 2% of payment withheldPaid back to hospital if meets targetsnew in % Efficiency measured by Cost per Episode of Care (3 days prior to admission, the inpatient stay and 30 days post dcP4P - +$ for hitting targets – LOS, complications, quality measuresReadmission – stroke not currently a diagnosis for Medicare Readmission Penalty, but is for commercial payerscarve out payments on medically unnecessary days, retrospective audits for medical necessity
5Why Does Length of Stay (LOS) and Readmission Matter? Financial SustainabilityAppropriate Stewardship of ResourcesThe Right Thing to Do for the Patient!Most payments are Episode or DRG based – a lump sum that does not change regardless of length of stay, based on diagnosis, procedures and comorbidities – pts stay longer we use resources and may not cover cost of care. If pt’s readmit, reduced payment. This puts financial pressure on organizations to reduce costs, sometimes staff reductions.We are not transitioning to the new payment model – it is already here from payers. Organizations that can adjust will survive, those that cannot adjust will weaken financially.Just because its not easy doesn’t mean its not right. We need to be efficient on the more straightforward cases so to average out the overruns from outliers.These changes are really in the best interest of the patient. We may not like the models but they are trying to incentivize the right thing. Patients expect quality care and do not want to readmit to the hospital.
6What are Care Transitions? “Transition of Care – The movement of a patient from one setting of care (hospital, ambulatory primary care practice, ambulatory specialty care practice, long-term care, home health, rehabilitation facility) to another” (CMS, 2010)Goal – the shortest, safest, most efficient hospital stay with discharge to a level of care that has the needed resources and knowledge to manage the patient’s care outside of the hospital settingIncludes movement between levels of care within the hospital
7Who “Owns” Care Transitions? Case ManagementThe Health Care TeamThe Patient and FamilyAll of the Above
9Transition Needs of the Stroke Population Stroke - a leading cause of seriouslong-term disability
10To Coordinate … in an Average of 2-6 days! Ancillary ServicesTherapyDieticianPharmacyCase ManagementTeachingCore Measures for StrokeNew DiagnosesNew MedicationsNew DietNew Equipment
11To Coordinate … in an Average of 2-6 days! Screen and Assess for :DepressionCaregiver BurdenRespite careSupport groupsDischarge needsSupportLevel of careResourcesFinancial Barriers
12Integrate & Deliver Services in Alignment with LOS Goals Communication, Coordination, Collaboration
13Managing LOS Ensure everyone knows the goal! Create systems that ensure all patient needs are addressed without over utilizationKnow the players on your team & ensure they know what position they’re playing!Establish a consistent communication planGoal – educate your ancillary staff about length of stay, general care plan, and what the target goals are. The team can’t reach a target if they don’t know what they’re aiming for. Discuss internal transition times/ events daily with care team. Include family and discuss anticipated transitions so they know what to expectCheck lists or preprinted order sets are great, but make sure you allow for customization that items are not pre-checked on orders to reduce the chance of over utilization (i.e. Maybe they don’t need occupational therapy?)Get to know the workflow of the ancillary services – who does what, what hours do they work, what is there coverage like, how do they respond to consults? IE therapy makes their schedule in the morning , if you don’t put your consult in when admitting the patient but enter it on rounds the next day you will lose a day. Who has ownership of patient and family education or activity? If there is anything in the system that is not optimized, assess current state and determine ownership to work on improvementsCommunication: whether it is an inter disciplinary round or a certain type of note, the entire team needs to know where to go to get the most accurate information; be consistent. IDRs are an best practice way to reduce LOS and create efficient;For outliers from the ICU, extra attention to advancing activity and discontinuing unneeded medications.Weekends – do things stop on the weekends? Does the patient admitted on a Friday afternoon and discharged on a Sunday or Monday morning receive the same level of care. What is the staffing of the ancillary services and diagnostics? These ancillary departments are serving the entire hospital and we need to collaborate with the hospital administration other departments to improve if it is a barrier. If it is impacting your length of stay, collect data, see if there is a business to assess for change – maybe there is and maybe there isn’t
14Managing LOSBasic Nursing Care – advancing diet, activity, weaning medications and O2, and Teaching!Special vigilance with longer ICU, intermediate staysDysphasia – PEG or not to PEG? Adequate intake on modified dietsLook at your weekends – is it a black hole?
15Managing LOS Newer Anticoagulants Financial Barriers Delirium, Dementia, & RestraintsManaging Patient and Family ExpectationsNursing care – prevent complications – highest level of activity patient can tolerate, advancing diet – feeding, aggressively wean what is not neededNewer anticoagulants can shorten time transitioning from Coumadin to Heparin but need to ensure patient can afford and whether medication requires pre-authorization.Financial barriers – address self pay patients with significant deficits early for your financial counselors and case managers to assess quickly – lack of a Medicaid pending numberDysphasia – coordination of many ancillary services, emotional barrier for patient/ family for PEG, consults to service to place PEG, calorie counts to determine PEG need all take timeHigh risk for delirium, exacerbation of dementia, confusion – leads to restraints for safety; Make sure that when trying to manage confusion all staff knows, nights shift needs to
16Reducing Readmission Starts with Discharge Preparation 30% of acute stroke patients experience a hospital readmission within 90 days of discharge (Roger, et al., 2011)
17Discharge – Where the Ideal Meets Reality Home discharge – we must prepare the patient and family to self-manage their careWillingness & ReadinessTeaching is Vital!Access to CareDo they have a PCP?Can they afford their medications?What to do with the VA?!?Home Health vs. Outpatient therapy
18Readmission Reduction Strategies for the Home Discharge Structured Teaching–Teach BackDischarge InstructionsShould include EVERYTHING they need to know!What to know about risk factors, lab targets, medications, signs and symptomsWho to contact with phone numbersFollow-up appointments made prior to dischargePost Discharge call backs within 24 hoursRespite and Support Resources
19Discharge – Where the Ideal Meets Reality Facility Discharge –LTACH, Acute Rehab, SNF, Custodial Care - which level?What Impacts the DeterminationAcuityPayerSupport systemIncreased scrutiny of acute rehabObservation statusPatient ability to participate in therapy
20Readmission Reduction Strategies for the Facility Discharge Choose the RIGHT level of careHandoff to post hospital care providersDiscuss custodial care early if it is anticipatedFamily conferences and palliative careDon’t promote one level of care as being superior over another – communicate finding the RIGHT level of care for the patient
21Other Strategies Consider: Partner with post hospital care providers and support them with stroke specific educationTelephonic support for 30 days post dischargeReassess for Cognitive Decline, Depression, Caregiver Burnout with every follow up
23References & LinksCenters for Medicare and Medicaid (CMS), (2011). Eligible professional meaningful use menu set measures measure 8 of 10, stage 1, transition of care summary. E.H.R Incentive Programs. Retrieved fromCMS, (2013). Hospital value-based purchasing program. Department of Health and Human Services Centers for Medicare & Medicaid Services. Retrieved fromCMS, (2013). FY 2014 final rule tables. Retrieved fromCMS, (2015, January 26th). Fact sheets: better care. smarter spending. healthier people: paying providers for value, not volume. Retrieved fromColeman, E.A., Boult, C. (2003). Improving the quality of transitional care for persons with complex care needs. Journal of the American Geriatrics Society, 51(4), pOlson, D.M., Prvu Bettger, J. , Alexander, K.P., Kendrick, A.S., Irvine, J.R. , Wing, L., … Graffagnino, C. , (2011). Transition of care for acute stroke and myocardial infarction patients: from hospitalization to rehabilitation, recovery, and secondary prevention. Agency for Healthcare Research and Quality, Publication No. 11(12)-E011.Mozaffarian D, Benjamin EJ, Go AS, et al., (2015) Heart disease and stroke statistics—2015 update: a report from the American Heart Association. Circulation,e29-322Naylor, M.D., Aiken, L.H., Kurtzman, E.T., et al., (2011) The importance of transitional care in achieving health reform. Health Affairs (Millwood)30 (4), pPoston, K. M., Dumas, B. P., & Edlund, B. J., (2013). Outcomes of a quality improvement project implementing stroke discharge advocacy to reduce 30-day readmission rates. Journal of Nursing Care Quality, 29 (3), pRoger, V.L, Go, A.S., Lloyd-Jones, D.M., Adams, R.J., Berry, J.D., Brown, T.M., Carnethon, M.R., … Wylie-Rosett, J., (2011).Executive summary: heart disease and stroke statistics—2011 update: a report from the American Heart Association. Circulation 123 (4):Links: Joint Commission Core Measures:Joint Commission Comprehensive Stroke Center requirements: