We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byPaloma Walcutt
Modified about 1 year ago
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-1 UCCX: How to Record Prompts Your Host: Marty Griffin Contact Center Technical Instructor Sunset Learning Institute
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-2 “To introduce a simple, easy- to-use recording tool for Cisco Unified Contact Center Express Applications. The recording tool is now available for download from the Sunset Learning Web site.”
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-3 Traditional Recording Methods Record prompts in Unity or Unity Connection, copy file to UCCX Send text to a professional recording studio Use Text-to-speech The Issues Script developers need to record “scratch” prompts for testing Customers wish to change or create promotional prompts on the fly Customers want an application for professional voices to call and record Our Solution Create an application and script for recording prompts Application can review existing prompts, record new prompts and upload the prompts to the script repository for immediate use Application available for use by customer’s developers and for simple prompt administration by authenticated sales, marketing people
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-4 Prompts must be either recorded or converted to G.711 format Audio sample size: 8-bit words 8,000 samples per second Audio Format: CCITT u-law Channels: 1 (Mono, not stereo) Bit Rate: 8-bits X 8,000 = 64Kbit Audio
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-5 Audacity: For recording the prompts (free)
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-6 Switch Audio File Converter: For converting.wav files to the G.711.wav format, (free)
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-7 The recording script is derived from an old script version Modified for newer versions, capabilities of CCX Addresses authentication requirements for newer CCX versions Upload credentials are CUCM User Name and Password, configured as variable parameters on the CCX Application Page Sunset Learning download includes script and supporting prompts
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-8 The flow for this script is: Answer the call with a welcome message Ask the caller to record a prompt, when finished, press “#” Ask if the caller would like to: 1.Review the recorded prompt Play the prompt, return to menu 2.Save the prompt Ask for file name suffix Play file name with suffix Confirm save Write to prompt repository 3.Re-record the prompt Return to Record Prompt
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-9 Download and the Script and Prompts The RecordPrompts.zip file contains the script and supporting prompts Download the RecordPrompts.zip file from: Recording-Script-and-Tutorial Unzip the files to your PC Upload the Script and Prompts to CCX Using CCX Administration > Script Management, upload the RecordPrompts.aef script Using CCX Administration > Prompt Management, upload the Prompts.zip file and it will expand and unzip Now let’s build an application for this fun
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-10 Call the Test_RP script X5001 Unzip the RecordPrompts.zip file Upload the two scripts Upload the zip files Prepare an application “Record Prompts” Prepare a Trigger X5000 Adjust the Parameters on the Application Call the record application X5000 and record a new welcome announcement
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-11
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-12 The modification for this script is: Ask caller for secret ID based on UCM user PIN Ask for Standard or Secret recording, set variable Continue with Recording Prompt Student.aef script to be modified to play status prompt uploaded by RecordAll.aef script
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-13 Plan and Schedule one or more of our Cisco Unified Contact Center courses: Unified Contact Center Express, v5.0 (UCCX50) for those learning deployment and administration techniques for the great product Advanced Contact Center Express Scripting Lab (ACCXSL) for those who wish to apply advanced scripting techniques and take advantage of all UCCX capabilities
© 2013 Cisco and/or its affiliates. All rights reserved.ACCXSL-14 Be sure to visit our Web site and download these useful Contact Center Express recording tools: Recording-Script-and-Tutorial Happy Recording! See you in class! Marty Griffin Contact Center Technical Instructor Sunset Learning Institute
Infusionsoft Training Session #5 – Broadcasts & Reports.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential.
Introduction to Intellicaller for Channel Partners/Clients Confidential. © Zeal Web Technologies. Please destroy if you are not the intended.
Fab25 User Training Cerium Labs LabCollector - LIMS Lynette Ballast.
Finish configuration cloudclinica root jdbc:postgresql:5432//localhost/cc_db JDBC Url: JDBC Driver: User name: Password: ******** org.postgresql.Driver.
Audio Tools for ESL ORTESOL 2006 Tim VanSlyke ESL Instructor Chemeketa Community College.
Using Audacity Created by: Stephanie Anderson Dublin Unified School District Dublin, California.
PD 101 New Faculty Orientation Marla Cartwright Seminar.
October, 2015 How to Deploy and Configure the Smart Net Total Care CSPC Collector.
Log on to the site using your User ID and Password and select journal and click “Log In” Click here to create a new account Click here to check the system.
Portal and AQAS-Philadelphia University 21-22/6/2011 AVCI Platform in PU Dr. Abdel-Rahman Al-Qawasmi Philadelphia University Director of Computer Center.
Need your MyMathLab card with your access code Need a Valid Address Need to know Purdue’s zip code is and your course ID for your Class You.
Services Course Windows Live SkyDrive Participant Guide.
Easy Way to Remove Watermarks from PDF. Well, if you just come across some specific PDF documents which features a few watermarks, would you like to remove.
1Communité MIC 3.0 IT Support Center or Communité - MIC website
Installing and Using Relay Recorder. System Requirements for Windows Microsoft Windows 7 [32-bit or 64-bit] or Windows 8 Internal or external microphone.
Presented by Office of Distance Education of Learning Technologies.
8/6/2015Auto Attendants 1 Smarter Communications.
Create speaking avatars and use them as an effective learning tool.
Free Sound Recorder By FreeAudioVideoSoft. Pricing & Installation Software is absolutely FREE With agreement to terms and conditions Installation Requirements:
Step by step to adding sound files and embedding YouTube video to your FYIcode mobile site.
North America Business Partner Marketing IBM Co-Marketing Center (CMC) Express Seller Guide for Business Partners No Charge Co-Marketing with CMC No Charge.
Using PATLive to Expand Your Business. What is PATLive PATLive is a powerful business tool that provides you with all the business telecommunications.
Mindflash.comMindflash.com We make online training easy. Not a PowerPoint wizard? Simply add your own content to this blank template, save and upload it.
Moodle Integration with Microsoft Seree Chinodom Kittisak Onuean BURAPHA UNIVERSITY Powerful Tool for MoodlePowerful Tool for Moodle.
Credit Union National Association Installing and Uploading Project Zip Code.
IT 211 Project Integration and Deployment Lab #11.
Beginner Session #1 UNCLASSIFIED Shaunya Murrill/IMCOM, 1 of 24 eArmy Family Messaging System Webinar Training Webinar Training.
YourClassPage.com TM Inservice Quickstart Guide Getting YOUR classpage up and running!
The Sutton Flexi Homepage An Exciting Marketing Tool Exclusively from Sutton.
Search Empower Engage Send Print Co-Brand With BusinessBuilder.
University of Miami Telecommunications Voice Messaging System – Option 2 Communité - MIC website Department of Telecommunications 1Communité.
Introduction to KE EMu Training Page 1 Introduction to KE EMu
NMU Voic Welcome to. This presentation will walk you through the setup and use of the NMU Voic system. Follow the step by step instructions.
Using Your Voic M6 Release 7.1Business Feature Set Default Menu Options Revised August 31, 2007 TR
Have Your Say 13Text Ltd. Have Your Say... Do you want to know what people think about your brand, your products and services, all in their own words,
Add reporting links (previous 5 messages w/ more) (next 5 messages w/ more)
Copyright © Mountain Home Training & Consulting, Inc. i MHTC VirtualOFFICE 3.0.
An open source tool for creating and editing digital audio files By Tim VanSlyke.
Instructors begin using McGraw-Hill’s Homework Manager by creating a unique class Web site in the system. The Class Homepage becomes the entry point for.
Google Apps (Education Edition) A step guide to a successful deployment January 10 th, 2008 California Technology Assistance Project
Sound on the Web. Using Sound on a Web Site Conveying information pronounce a word or describe a product Set a mood music to match the web page scene.
The reinvention of old time radio Reaching your students with PODCASTS UNT in partnership with TEA, Copyright © All rights reserved.
MyMC Course Tools Tutorial by Gloria Barron Distance Education and Learning Technologies To view Jing tutorials download the latest version of Flash This.
Useful Office Practices Denise Brown, NDLTAP July 23, 2013.
1 Hosted Voice Product Training Standard CommPortal.
Welcome to iDOC Corp. DocHost Solution Online Document Management DocHost 14 Day Free Trial
User Tutorial Press the Up & Down Arrow keys, or Left Mouse Click to progress through Tutorial. CommLink® Lite for Outlook® and Stand-Alone Version © Copyright.
Scoring Program Updates & XML upload to the NSRCA web site July 2013.
© 2017 SlidePlayer.com Inc. All rights reserved.