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CFPP 2007 - 02 Oct 07 Linda Newton, PhD, PMP Manager, Realty Asset Support Quality Garbage is Still Garbage.

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Presentation on theme: "CFPP 2007 - 02 Oct 07 Linda Newton, PhD, PMP Manager, Realty Asset Support Quality Garbage is Still Garbage."— Presentation transcript:

1 CFPP 2007 - 02 Oct 07 Linda Newton, PhD, PMP Manager, Realty Asset Support Quality Garbage is Still Garbage

2 CFPP 2007 - 02 Oct 07 Overview Infrastructure Management Cycle Case Study on Impact of Quality Way Ahead WIFUS (What’s in it for us?)

3 CFPP 2007 - 02 Oct 07 Infrastructure Management Cycle Plan Acquire Use Dispose

4 CFPP 2007 - 02 Oct 07

5 Life Cycle Management Plan Acquire UseDispose $ Time

6 CFPP 2007 - 02 Oct 07 Ability to Influence Life Cycle Costs Time Level of Influence Construction Design Operate &Maintain 100% 0% 50%

7 CFPP 2007 - 02 Oct 07 What is Quality? “Degree of excellence” (Oxford Dictionary, 1992)) Conformance to requirements (Crosby, 1979) “Satisfaction Guaranteed or your money refunded” (T. Eaton Company) “Totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs” (American Society for Quality)

8 CFPP 2007 - 02 Oct 07 Dimensions of Quality Performance Reliability Durability Serviceability Aesthetics Conformance Perceived quality Defining the Requirement Process Product

9 CFPP 2007 - 02 Oct 07 Impact of Quality DND Case Study Quality Myths: fact or fiction –#1 Save now pay later –#2 We don’t build ‘em like we used to –#3 Perception is everything Impact

10 CFPP 2007 - 02 Oct 07 DND Study Five categories of buildings –administration, residential, operations, institutional (lecture/training), hangars Common design Constructed after 1950 Older >41 years of age Middle-aged 26-41 years of age Newer <26 years of age Focus on costs in first 20 years of building life

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15 Myth #1: Save Now, Pay Later Comparison of Maintenance/Rehabilitation Costs & Construction Costs

16 CFPP 2007 - 02 Oct 07 Myth #2: We Don’t Build ‘em Like We Used To Construction costs generally lower for newer buildings Building services costs comparable M&R* costs highest for newer buildings: Newer 1999$ 11/m 2 /yr Middle-aged 1999$ 10/m 2 /yr Older 1999$ 7/m 2 /yr CMHC study showed higher repair costs for post 1980 bldgs

17 CFPP 2007 - 02 Oct 07 Myth #3: Perception is Everything E - washrooms I - adequate/appropriate lighting J - timely repairs Q - mechanical ventilation R – heating ********************** PQ – Perceived Quality DQ – Design Quality

18 CFPP 2007 - 02 Oct 07 Impact of Design Quality on Costs Comparison of Maintenance/Rehabilitation Costs & Design Quality

19 CFPP 2007 - 02 Oct 07 Way Ahead Focus on ensuring quality in design –Requirements, requirements, requirements –Communicate & collaborate –Mitigation vs litigation Whole life/life cycle cost approach Examine how we procure design and construction services

20 CFPP 2007 - 02 Oct 07 What’s in it for US? As consultants AND owners: WE define the design requirement WE have the greatest opportunity to affect end-user satisfaction WE have the greatest influence on the life cycle costs of what you design As procurement professionals: YOU have control over how WE do this

21 CFPP 2007 - 02 Oct 07 Collectively WE can make:

22 Thank You Linda Newton Manager, Realty Asset Support linda.newton@dcc-cdc.gc.ca


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