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Connected Member: Pre-Kickoff with National. AAA Club Partners - Proprietary and Confidential 2 Agenda 11:00 - 11:10 Introductions 11:10 - 11:20 How ACP.

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Presentation on theme: "Connected Member: Pre-Kickoff with National. AAA Club Partners - Proprietary and Confidential 2 Agenda 11:00 - 11:10 Introductions 11:10 - 11:20 How ACP."— Presentation transcript:

1 Connected Member: Pre-Kickoff with National

2 AAA Club Partners - Proprietary and Confidential 2 Agenda 11: :10 Introductions 11: :20 How ACP thinks about connected member (Tom R) (20 mins) – The vision – What is different from January ’13 11: :40 Enabling the vision for customers – experience and data (Jon A) – How would it work? Demo of the Use Case – check engine light – What are the components? – How do they match up and complement each other (Connected Member / Car and MVRM) 11: :50 Topics we would like to work on together (Tom R) – Translating vision and requirements into a shared project plan – Managing expectations among National, Clubs, ACP, Federation – What is achievable within 3, 6, 9, and 12 months 11: :10 Project constraints and drivers for National (Bill/Reid) – Review Matrix – Release schedules for 2013 / 2014 – Current and future workloads – Resource availability and external contractors – Other strategic initiatives 12: :30 – Discussion – Preparation for a working session

3 © AAA Club Partners - Proprietary and Confidential – Internal Use Only 3 The Connected Vision

4 © AAA Club Partners - Proprietary and Confidential – Internal Use Only 4 Connected Lives Turn down thermostat from work Monitor your fitnessLocate nearby friends Start your car from the train Music, video, news anywhere anytime Stay in touch with friends and family Find your car, your phone, or your pet Flight delay alerts Deals near you based on your interests Virtual games and meetings

5 © AAA Club Partners - Proprietary and Confidential – Internal Use Only 5 Membership The connected membership… better together Repair Cars ERS Insurance Discounts Travel

6 © AAA Club Partners - Proprietary and Confidential – Internal Use Only 6 Vehicle Ownership: The Opportunity Trust, value, convenience, empowerment Safe, reliable, affordable Safe, responsible Value, Trust, Safe Fair value I hate getting upsold I don’t know if I’m getting a fair deal I don’t know what is wrong with my car Can someone just take care of this for me Owning a care is a headache Discomfort selling, dealing with strangers Are they trying to trick me on this trade-in? I worry about my teen’s safety Where is my teen? My car! Should grandpa still drive? Dislike haggling How can I afford this? Can I trust the seller? Is it a safe car for kids? I don’t have time to breakdown Breakdowns are unsafe, esp. with kids How to save money on gas, insurance I would like to be “green” Member Sell Buy Learn Drive Maintain

7 AAA Club Partners - Proprietary and Confidential 7 Starting with the Connected Car Safer, more reliable, less expensive vehicle ownership from transparently integrated data across touch points AAA Cloud (MVRM, MRM) Repair ERS Insurance Telematics Guru 911 On-line Garage

8 AAA Club Partners - Proprietary and Confidential 8 What is different from Jan. ‘13 Jan ’13Today FocusTelematicsConnected Car ReleasingProductsSystems ProcessInnovationPGP Lite OrganizationIndependentInterconnected, division of labor Repair −Lynne Kenny CCB+Telematics −Jeff Rulifson −Jen Bjork Marketing −Stacie Mihalik PMO −Tom Rideout −Jon Ahrens −Renee Kyte −TJ Adler

9 AAA Club Partners - Proprietary and Confidential 9 Work together on….  A credible connected car release Q1 ‘14  A shared project plan for mutual success – Reflects drivers/constraints – Build insight from repair shop floor – Design validation prior to Implementation  Managing expectations – Federation, National, Clubs, ACP  What is achievable – Milestones over next 3-18 months


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