2 Agenda 11:00 - 11:10 Introductions 11: :20 How ACP thinks about connected member (Tom R) (20 mins)The visionWhat is different from January ’1311: :40 Enabling the vision for customers – experience and data (Jon A)How would it work? Demo of the Use Case – check engine lightWhat are the components?How do they match up and complement each other (Connected Member / Car and MVRM)11: :50 Topics we would like to work on together (Tom R)Translating vision and requirements into a shared project planManaging expectations among National, Clubs, ACP, FederationWhat is achievable within 3, 6, 9, and 12 months11: :10 Project constraints and drivers for National (Bill/Reid)Review MatrixRelease schedules for 2013 / 2014Current and future workloadsResource availability and external contractorsOther strategic initiatives12: :30DiscussionPreparation for a working session
4 Connected Lives Virtual games and meetings Music, video, news anywhere anytimeStay in touch with friends and familyDeals near you based on your interestsTurn down thermostat from workMonitor your fitnessLocate nearby friendsFind your car, your phone, or your petFlight delay alertsStart your car from the train
5 The connected membership… better together TravelRepairInsuranceCarsERSWe have an opportunity to create a connected membership - connecting the services we offer to provide greater value, done through the media and devices that our members prefer.DiscountsMembership
6 Vehicle Ownership: The Opportunity I hate getting upsoldI don’t know if I’m getting a fair dealI don’t know what is wrong with my carCan someone just take care of this for meOwning a care is a headacheI don’t have time to breakdownBreakdowns are unsafe, esp. with kidsHow to save money on gas, insuranceI would like to be “green”Trust, value, convenience,empowermentSafe, reliable, affordableSafe, responsibleValue, Trust, SafeFair valueSellBuyLearnDriveMaintainMemberI worry about my teen’s safetyWhere is my teen? My car!Should grandpa still drive?Discomfort selling, dealing with strangersAre they trying to trick me on this trade-in?Dislike hagglingHow can I afford this?Can I trust the seller?Is it a safe car for kids?
7 Starting with the Connected Car Safer, more reliable, less expensive vehicle ownership from transparently integrated data across touch pointsGuruRepairInsuranceERS911TelematicsAAA Cloud(MVRM, MRM)We will provide superior value by integrating vehicle information into our repair network, provide advice to consumers that empowers them to make better decisions, reduce the price and loss costs for insurance, improve the effectiveness of ERS and integration with repair, save lives, and provide members a one-stop location to view and take action on their vehicles.On-line Garage
8 What is different from Jan. ‘13 TodayFocusTelematicsConnected CarReleasingProductsSystemsProcessInnovationPGP LiteOrganizationIndependentInterconnected, division of laborRepairLynne KennyCCB+TelematicsJeff RulifsonJen BjorkMarketingStacie MihalikPMOTom RideoutJon AhrensRenee KyteTJ Adler
9 Work together on…. A credible connected car release Q1 ‘14 A shared project plan for mutual successReflects drivers/constraintsBuild insight from repair shop floorDesign validation prior to ImplementationManaging expectationsFederation, National, Clubs, ACPWhat is achievableMilestones over next 3-18 months