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Developing and Strengthening Staff Competency: From Age Specific Competencies to Workplace Violence Training, How Are You Doing?

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Presentation on theme: "Developing and Strengthening Staff Competency: From Age Specific Competencies to Workplace Violence Training, How Are You Doing?"— Presentation transcript:

1 Developing and Strengthening Staff Competency: From Age Specific Competencies to Workplace Violence Training, How Are You Doing?

2  Components of Staff Competency Programs Job Specific Knowledge Job Specific Skills Facility Specific Safety Education Administration Directed Staff Education

3  This Month’s Focus: Facility Specific Safety Education  Identify What Education is Required  Develop or Buy Modules to Satisfy Need  Determine Acceptable Standards of Competency  Process for Documentation of Competency  Rapid Access to Documentation

4  What Safety Education is Mandated? Who Is Mandating and Why  Department of Health  Department of Occupational Safety and Health (L&I)  State Fire Marshal  Washington Administrative Code (WACs)  Others Risk Management Insurance Provider CMS (HIPAA Training) DSHS

5  List of Safety Education Topics Infection Prevention/Bloodborne Pathogens Body Mechanics/Ergonomics Worker Right to Know/Hazardous Chemicals HIPAA Compliance Code Review Workplace Violence Disaster/Emergency Response Fire Safety Electrical Safety Radiation Safety

6  All Safety Topics Must: Be Facility Specific Contain Current Content Have an Established Process for Assessing Competency (Quiz, etc.) Have a Minimum Competency Level (80- 85%, etc.) Proper and Retrievable Documentation of Completion

7  Infection Prevention/Bloodborne Pathogens Specific to Job Responsibilities  Medical Records and Food Service Workers Do Not Need Bloodborne Pathogens, Nurses Do  All Employees Need the Introduction to Infection Prevention, Hand Washing, etc. Access to An Expert To Answer Their Questions

8  Body Mechanics/Ergonomics Basic Posture Work Site Ergonomics  Computer Placement  Chair Size and Placement Expert Availability For Worksite Assessment

9  Worker Right to Know Recognition of Hazardous Chemicals Labels/Signage Spill Kits  Contents  Use Major Spills  How to Report  Who Cleans

10  HIPAA Compliance Who Is The Compliance Officer HIPAA Compliance Standards  Confidentiality  Vendor Relationships Reporting HIPAA Violations Penalties for Violations

11  Code Review Identify Codes Used in Facility How To Report a Code Employee Responses to a Code

12  Workplace Violence Recognizing Angry/Agitated Customers Use of Panic Buttons Verbal De-escalation Skills Personal Protection Security Response Responding to Violent Behavior  Segregation/Isolation Responding to Display of a Weapon

13  Disaster/Emergency Response Identification of Disaster/Emergency Categories Going Into Disaster Mode  What Employees Do If They Are In The Facility  What Do Employees Do If They Are Called Back to Work Because of a Disaster Where Do They Go What Do they Bring With Them

14  Disaster/Emergency Response (con’t) What Do They Do (Help Pool, Department)  Special Services Provided During Disasters Child Care Meals Staff Sleeping Rooms Facility Lockdown Security Issues During Disasters

15  Fire Safety Response To a Fire Situation  R – A – C – E Location and Use of Fire Alarm Pull Location and Use of Fire Extinguishers “Flashover” Evacuations Medical Gas Shut Off Valves How Fire Drills Are Conducted

16  Electrical Safety Basic Principles of Hospital Electrical Safety Use of Extension Cords Reporting Electrical Safety Issues Preventive Maintenance Inspections

17  Radiation Safety Requirement for All Staff Ionizing Radiation Portable X-Ray Units Personal Protection Radiation Therapy

18 Randy Benson RHQN Executive Director (206)


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