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Harvard Library Portal Information Architecture - DRAFT May 16, 2012.

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Presentation on theme: "Harvard Library Portal Information Architecture - DRAFT May 16, 2012."— Presentation transcript:

1 Harvard Library Portal Information Architecture - DRAFT May 16, 2012

2 - 2 - Table of Contents Introduction3 - Purpose of this Document4 Information Architecture Introduction5 - Purpose of the Information Architecture6 - Portal context diagram7 Information Architecture Methodology8 - Review of Library Websites9 - Lessons Learned13 - Card Sorting Analysis14 - User Personas16 Information Architecture Model17 - Design Approach18 - Information Architecture Summary19 - Information Architecture Detail20 - Information Architecture Mapping21 - Next Steps27

3 - 3 - Introduction

4 - 4 - Purpose of this Document The purpose of this document is to describe the methodology, findings and outcome of the Information Architecture component of the User Experience work stream. The methodology followed to design the Information Architecture is based on industry best practice and Deloitte’s experience in developing similar work deliverables for other organizations. The Information Architecture Model contained in this document will continue to be iteratively refined as additional feedback is obtained throughout the second phase of the Harvard University Library Portal Project. The Information Architecture will continue to be a living document and design work product that will require continuous review and enhancement as the portal evolves over time.

5 - 5 - Information Architecture Introduction

6 - 6 - Purpose of the Information Architecture An Information Architecture provides the structure for organizing or categorizing content on a web property or website. The Information Architecture is used to develop the navigational components of the website (home page, landing pages and sub-pages). It is used to tag content assets that are surfaced on the website and this tagging or classification of content assets is leveraged by search engines to enable end user search and retrieval activities. Good Information Architecture design follows several basic principles:  User centricity – the terminology and categories created are designed to fit the end user’s perspective (as opposed the organization’s view and/or corporate structure)  Mutual exclusivity – the categories are mutually exclusive, as far as possible, to reduce the chance of misinterpretation  Simplicity – a minimal number of primary categories is preferred so as to ease end user comprehension The Information Architecture should anticipate the most common end user activities so that the website is intuitive. The Portal Context Diagram that follows illustrates some of these end user activities and how the portal itself integrates with and is supported by other library websites, systems and search tools.

7 - 7 - Portal Context Diagram What is a Portal? In the web world, a portal is a website that gives users easy access to a vast array of resources and information, that usually resides in disparate systems. Good portals also give a user a unified User Experience and brand across these multiple resources

8 - 8 - Information Architecture Methodology

9 - 9 - Methodology In developing the Information Architecture, several key activities were undertaken and are documented in the following slides:  Review of Library Websites  Card Sorting  User Persona Development In addition, the Functional Requirements provided by Harvard also informed the development of the Information Architecture. Library stakeholders were engaged throughout these design activities. Working artifacts, such as Personas, and the Information Architecture Model were reviewed by the Working Group. During the next phase of the project, Wireframe Review sessions and Usability Testing will validate the Information Architecture and provide an opportunity for final enhancement prior to the summer 2012 portal launch. Feedback was solicited from the Library Working Group and incorporated into a revised Information Architecture Baseline

10 Review of Select Library Websites Parallel to the user interviews, the project team reviewed select leading higher education and non-academic library websites, analyzing their Information Architecture and navigational design elements. This research was used to inform the card sorting exercises as well as the Information Architecture and Wireframes for the new portal. Higher Education Libraries Cornell University LibraryMIT Libraries UCLA Library Syracuse University Library Hesburgh Library (U. of Notre Dame) Yale University Library University of Texas Library Princeton University Library Stanford University LibrariesNCSU Libraries California Polytechnic State University Library University of British Columbia Library Non-Academic Libraries New York Public Library Library of Congress Arlington Public Library British Library JFK Presidential Library and Museum National Library of Australia The European Library

11 Review of Select Library Websites continued FeatureDescription% Single Search Box Single search box for library resources that often has tab listing of library media types (e.g. Books, Articles, Journals, Web Content, etc.) 90% Global NavigationA global navigation menu bar that persists throughout the site 80% Bread Crumb NavigationThis feature helps users keep track of their location on all site pages 75% Help (global navigation category) Help content including ask a librarian, and FAQs are offered to the library stakeholders as a category on the global navigation menu bar 70% About the Libraries (global navigation category) Information about library organization as a category on the global navigation menu bar 70% Libraries and Collections (global navigation category) Information about the different libraries and collections as a category on the global navigation menu bar 60% Library Services (global navigation category) Library services that are offered to the library stakeholders as a category on the global navigation menu bar 55% Research (global navigation category) Access to research resources and support as a category on the global navigation menu bar 30% SearchAccess to searching library resources as a category on the global navigation menu bar 30% News, Events (global navigation category)Access to library news and events as a category on the global navigation menu bar 30% Hours and Maps (global navigation category)"Hours and Maps" or "Hours" as a category on the global navigation menu bar 25% My Account (global navigation category)Access to library stakeholders’ individual library accounts as a category on the global navigation menu bar 20% The review of selected library websites revealed several common design features and navigational elements. The table below lists the most common features across the various sites along with the percentage of sites using that feature. This data informed the card sorting exercises and the design of the Information Architecture.

12 Review of Select Library Websites continued The review of selected library websites revealed a range of design approaches from text heavy and feature rich to simple and feature lacking. In the middle we found sites that were image-heavy above the fold and text heavy below the fold. Text Heavy, Feature Rich Simple, Feature Lacking Image/Text Balance The recommended approach for Harvard is to balance visual simplicity with rich functionality. The final layout will be influenced by feedback gathered from multiple reviews with Harvard users

13 Review of Select Library Websites – Lessons Learned Some of the key findings as a result of the library websites review were:  A single search box for searching all library resources was very common (90% of sites). This was generally segmented by media type (e.g. book, article, journal) and would display results within the selected media type in a new window  These disparate search results pages were often re-branded with the parent site’s look and feel  A persistent global navigation and bread-crumb navigation were both common (80% and 75% of sites respectively) – this is also an industry best practice  “Help’”, “About the Libraries”, “ Libraries and Collections”, and “Library Services” were the most common global navigation categories (70%, 70%, 60%, 55% respectively). The category names varied slightly across the reviewed sites  Search and Research were often used interchangeably as a global navigation category. Collectively they were used as a global navigation category across 60% of the reviewed sites  Prominent location of Search and Discovery widgets segmented by clear, distinct media types  A trend towards dynamic featured content – a trend we also see in commercial websites  Non-academic libraries focus on engaging websites that follow graphical industry trends  Room for improvement in reaching audience through social media – this is a current web trend where library websites are lagging  Successful content rich home pages have widgets that allow users to change the content type displayed on the page These lessons learned helped inform the card sorting and wireframe design activities

14 Card Sorting Analysis Based on the review of higher education and non-academic library websites, a collection of categories and content items were identified to be used in the card sorting activities Purpose of Card Sorting Exercises There can be any number of ways to organize content items into logical categories to facilitate more intuitive content navigation and discovery. Card sorting exercises allow the present or future users of a system define key categories and place content items into those categories. Patterns emerge which help understand how these users view the content. Card Sorting Approach Two types of card sorting activities were performed online with Harvard students, faculty, library staff, and other staff. 1.Open Sort – In the first round of card sorting, participants were given a list of content items based on the content currently housed within the existing Harvard Library Portal and additional content areas documented in the requirements and user requests. Participants then organized these content items in a logical way and named the resulting categories. 2.Closed Sort – Leveraging the results of the open card sort and the review of selected library websites, categories were defined and content items were condensed and renamed. Participants then organized the content items into the pre- defined categories.

15 Card Sorting Analysis continued Open Card Sort Results The large number of content items (62) was overwhelming The existing terminology on the site was confusing to users and required explanation There was a lack of consistent categories defined by the participants Several requests to place one content item in multiple categories due to their importance to the research process Closed Card Sort Results Category results were much more consistent across participants Research category was too broad and contained too many items, split category into two smaller, more focused categories The key categories identified as a result of this exercise were: 1.Search 2.Research Support & Tools 3.Libraries & Collections 4.About the Library 5.Help

16 User Personas User personas were developed help to paint a clear picture of typical target user groups and describe how/why they will be using the Library Portal. Personas also help in determining key user goals, tasks, and they help inform the IA. Five key Library portal personas were defined based on user feedback PersonaDescription Experienced Researcher This persona understands how to leverage the Library Portal for research and expects the Library Portal to provide targeted knowledge acquisition. This persona has a defined/refined research process, and expects quick and easy access to research information and library services. Novice Researcher This persona is new to research, and requires quick ramp-up and awareness of resource alternatives. Their research process is an ongoing balance of discovery, and learning the tools and resources available at Harvard. Educator This persona is aware of how to find library resources, and consequently communicates and provides support to others. He/she plans, collaborates and understands how to procure needed resources. This persona is generally a secondary or supporting role to research, or characterized by working with others to develop educational /learning information, tutorials, and research guides for end users. Explorer This persona is oriented towards the discovery of new content, and generally uses the Library Portal to browse for information. The persona tends to be less familiar with library resources and spends majority of time in discovery mode. Information Seeker This persona has a particular research interest that he/she would like to leverage the Library Portal for. He/she often seeks specific information about the library, library services, hours, locations, access and resource availability. * Faculty members, undergraduate students, graduate students, library staff and external researchers can be described by one or more persona and may approach using the Library Portal from different personal perspectives depending upon the task at hand

17 Information Architecture Model

18 Information Architecture Structure The Information Architecture Model follows on the next several pages. The first view of the Model is a high level summary of the Information Architecture consisting of 5 categories and their associated pages. A detailed view of the Information Architecture follows depicting the types of users that will access the site, the personas that those users assume when using the site, categories, pages, sub pages, secondary content, and external sources, all defined below. Various end-users of the site that are embodied by an individual person The personality or mindset that a person may have, and embody in their interactions with the site. Users may function as multiple personas in a given session or across their interactions Key content or topic areas that users might be seeking. Generally Action or Process oriented Uses or questions that users are looking to solve as part of the Action or Process Main categorization of content Key components of the core content area (internal to the portal) Key components of the core content area (external to the portal) Other Actions or information people tend to associate with this particular Action (secondary relationships found within card sorting and user research) Other sources outside of the portal that are supportive or related to the Action External Goals Users Category Page Secondary Content Internal Sub Page Personas Internal Sub Page

19 Harvard Library Information Architecture - Summary Search About the Library Research Support and Tools Libraries and Collections Category Research Support Depository Library Operations Library Technology Services Technical Services Access Services Staff Profile Pages Research ToolsFind a Library Staff Directory Catalogs and Databases Preservation Services Mission HOLLIS Page Report a Problem Archives & Collections Collection Profile Pages Digital Collections Staff Resources73 Library Profile Pages Research FAQs Get It Services How to Cite Sources Help Finding Materials Library Services Research Guides Scan and Deliver E-Resources Archive Profile Pages Harvard Library Resources Calendar, News, Events Internal Sub Page HOLLIS Classic Programs and Initiatives Help Support for Users with Disabilities For Visitors FAQ For Donors General Information Access and Technology Questions Ask a Librarian Technology and Devices Space Contribute your Research Primo Central E-Journals DASH Geospatial Library Google Scholar Google Book Search IQSS Dataverse VIA OASIS WAX Search Beyond Harvard Endnote Citation Linker Harvard LibX Harvard Refworks Interlibrary Loan Borrow Direct Library Transition Library Innovation Library Digital Initiative Tell Us External Sub Page

20 Harvard Library Information Architecture - Detail Search About the Library Research Support and Tools Individual Library Pages Databases and Collections External Harvard.edu Social Media Sources Donation page Goals Libraries and Collections Category How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Research Support Depository Library Operations Library Technology Services Technical Services Access Services Staff Profile Pages Research ToolsFind a Library Staff Directory Catalogs and Databases Preservation Services Mission HOLLIS Page Report a Problem Archives & Collections Collection Profile Pages Digital Collections Staff Resources73 Library Profile Pages Secondary Content Research Support and Tools Libraries and Collections Help Search Libraries and Collections Help Search About the Library Help Libraries and Collections Help Find a Library Research FAQs Get It Services How to Cite Sources Help Finding Materials Library Services Research Guides Scan and Deliver E-Resources Archive Profile Pages Harvard Library Resources Calendar, News, Events Internal Sub Page Centralized Hours and Info database HOLLIS Classic Programs and Initiatives Help Research Support and Tools Search About the Library I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it Support for Users with Disabilities For Visitors FAQ For Donors General Information Access and Technology Questions Ask a Librarian FacultyStudentsStaff and LibrariansVisitors Users Researcher Novice ResearcherEducatorExplorerPersonasExperienced ResearcherInformation Seeker Technology and Devices Space Contribute your Research Primo Central E-Journals DASH Geospatial Library Google Scholar Google Book Search IQSS Dataverse VIA OASIS WAX Search Beyond Harvard Endnote Citation Linker Harvard LibX Harvard Refworks Interlibrary Loan Borrow Direct Library Transition Library Innovation Library Digital Initiative Tell Us External Sub Page

21 Sample Persona to Information Architecture Mapping – Experienced Researcher Search About the Library Research Support and Tools Individual Library Pages Databases and Collections External Harvard.edu Social Media Sources Donation page Goals Libraries and Collections Category How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Research Support Depository Library Operations Library Technology Services Technical Services Access Services Staff Profile Pages Research ToolsFind a Library Staff Directory Catalogs and Databases Preservation Services Mission HOLLIS Page Report a Problem Archives & Collections Collection Profile Pages Digital Collections Staff Resources73 Library Profile Pages Secondary Content Research Support and Tools Libraries and Collections Help Search Libraries and Collections Help Search About the Library Help Libraries and Collections Help Find a Library Research FAQs Get It Services How to Cite Sources Help Finding Materials Library Services Research Guides Scan and Deliver E-Resources Archive Profile Pages Harvard Library Resources Calendar, News, Events Internal Sub Page Centralized Hours and Info database HOLLIS Classic Programs and Initiatives Help Research Support and Tools Search About the Library I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it Support for Users with Disabilities For Visitors FAQ For Donors General Information Access and Technology Questions Ask a Librarian FacultyStudentsStaff and LibrariansVisitors Users Researcher Novice ResearcherEducatorExplorerPersonasExperienced ResearcherInformation Seeker Technology and Devices Space Contribute your Research Primo Central E-Journals DASH Geospatial Library Google Scholar Google Book Search IQSS Dataverse VIA OASIS WAX Search Beyond Harvard Endnote Citation Linker Harvard LibX Harvard Refworks Interlibrary Loan Borrow Direct Library Transition Library Innovation Library Digital Initiative Tell Us External Sub Page

22 Search About the Library Research Support and Tools Individual Library Pages Databases and Collections External Harvard.edu Social Media Sources Donation page Goals Libraries and Collections Category How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Page Secondary Content Research Support and Tools Libraries and Collections Help Search Libraries and Collections Help Search About the Library Help Libraries and Collections Help Find a Library Centralized Hours and Info database Help Research Support and Tools Searchh About the Library I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it FacultyStudentsStaff and LibrariansVisitors Users Researcher Novice ResearcherEducatorExplorerPersonasExperienced ResearcherInformation Seeker Sample Persona to Information Architecture Mapping – Novice Researcher Catalogs and Databases HOLLIS E-Resources HOLLIS Classic Primo Central E-Journals DASH Geospatial Library Google Scholar Google Book Search IQSS Dataverse VIA OASIS WAX Search Beyond Harvard Research Support Research ToolsFind a Library Archives & Collections Collection Profile Pages Digital Collections 73 Library Profile Pages Research FAQs Get It Services How to Cite Sources Help Finding Materials Library Services Research Guides Scan and Deliver Archive Profile Pages Harvard Library Resources Ask a Librarian Technology and Devices Space Contribute your Research Endnote Citation Linker Harvard LibX Harvard Refworks Interlibrary Loan Borrow Direct Depository Library Operations Library Technology Services Technical Services Access Services Staff Profile Pages Staff Directory Preservation Services Mission Report a Problem Staff Resources Calendar, News, Events Programs and Initiatives Support for Users with Disabilities For Visitors FAQ For Donors General Information Access and Technology Questions Library Transition Library Innovation Library Digital Initiative Tell Us Internal Sub Page External Sub Page

23 Search About the Library Research Support and Tools Individual Library Pages Databases and Collections External Harvard.edu Social Media Sources Donation page Goals Libraries and Collections Category How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Page Secondary Content Research Support and Tools Libraries and Collections Help Search Libraries and Collections Help Search About the Library Help Libraries and Collections Help Find a Library Centralized Hours and Info database Help Research Support and Tools Search About the Library I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it FacultyStudentsStaff and LibrariansVisitors Users Researcher Novice ResearcherEducatorExplorerPersonasExperienced ResearcherInformation Seeker Sample Persona to Information Architecture Mapping - Educator Research Support Depository Library Operations Library Technology Services Technical Services Access Services Staff Profile Pages Research ToolsFind a Library Staff Directory Catalogs and Databases Preservation Services Mission HOLLIS Report a Problem Archives & Collections Collection Profile Pages Digital Collections Staff Resources73 Library Profile Pages Research FAQs Get It Services How to Cite Sources Help Finding Materials Library Services Research Guides Scan and Deliver E-Resources Archive Profile Pages Harvard Library Resources Calendar, News, Events HOLLIS Classic Programs and Initiatives Support for Users with Disabilities For Visitors FAQ For Donors General Information Access and Technology Questions Ask a Librarian Technology and Devices Space Contribute your Research Primo Central E-Journals DASH Geospatial Library Google Scholar Google Book Search IQSS Dataverse VIA OASIS WAX Search Beyond Harvard Endnote Citation Linker Harvard LibX Harvard Refworks Interlibrary Loan Borrow Direct Library Transition Library Innovation Library Digital Initiative Tell Us Internal Sub Page External Sub Page

24 Search About the Library Research Support and Tools Individual Library Pages Databases and Collections External Harvard.edu Social Media Sources Donation page Goals Libraries and Collections Category How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Page Secondary Content Research Support and Tools Libraries and Collections Help Search Libraries and Collections Help Search About the Library Help Libraries and Collections Help Find a Library Centralized Hours and Info database Help Research Support and Tools Search About the Library I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it FacultyStudentsStaff and LibrariansVisitors Users Researcher Novice ResearcherEducatorExplorerPersonasExperienced ResearcherInformation Seeker Sample Persona to Information Architecture Mapping - Explorer Research Support Depository Library Operations Library Technology Services Technical Services Access Services Staff Profile Pages Research ToolsFind a Library Staff Directory Catalogs and Databases Preservation Services Mission HOLLIS Report a Problem Archives & Collections Collection Profile Pages Digital Collections Staff Resources73 Library Profile Pages Research FAQs Get It Services How to Cite Sources Help Finding Materials Library Services Research Guides Scan and Deliver E-ResourcesArchive Profile Pages Harvard Library Resources Calendar, News, Events HOLLIS Classic Programs and Initiatives Support for Users with Disabilities For Visitors FAQ For Donors General Information Access and Technology Questions Ask a Librarian Technology and Devices Space Contribute your Research Primo Central E-Journals DASH Geospatial Library Google Scholar Google Book Search IQSS Dataverse VIA OASIS WAX Search Beyond Harvard Endnote Citation Linker Harvard LibX Harvard Refworks Interlibrary Loan Borrow Direct Library Transition Library Innovation Library Digital Initiative Tell Us Internal Sub Page External Sub Page

25 Search About the Library Research Support and Tools Individual Library Pages Databases and Collections External Harvard.edu Social Media Sources Donation page Goals Libraries and Collections Category How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Page Secondary Content Research Support and Tools Libraries and Collections Help Search Libraries and Collections Help Search About the Library Help Libraries and Collections Help Find a Library Centralized Hours and Info database Help Research Support and Tools Search About the Library I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it FacultyStudentsStaff and LibrariansVisitors Users Researcher Novice ResearcherEducatorExplorerPersonasExperienced ResearcherInformation Seeker Sample Persona to Information Architecture Mapping – Information Seeker Research Support Depository Library Operations Library Technology Services Technical Services Access Services Staff Profile Pages Research ToolsFind a Library Staff Directory Catalogs and Databases Preservation Services Mission HOLLIS Report a Problem Archives & Collections Collection Profile Pages Digital Collections Staff Resources73 Library Profile Pages Research FAQs Get It Services How to Cite Sources Help Finding Materials Library Services Research Guides Scan and Deliver E-ResourcesArchive Profile Pages Harvard Library Resources Calendar, News, Events HOLLIS Classic Programs and Initiatives Support for Users with Disabilities For Visitors FAQ For Donors General Information Access and Technology Questions Ask a Librarian Technology and Devices Space Contribute your Research Primo Central E-Journals DASH Geospatial Library Google Scholar Google Book Search IQSS Dataverse VIA OASIS WAX Search Beyond Harvard Endnote Citation Linker Harvard LibX Harvard Refworks Interlibrary Loan Borrow Direct Library Transition Library Innovation Library Digital Initiative Tell Us Internal Sub Page External Sub Page

26 Search About the Library Research Support and Tools Individual Library Pages Databases and Collections External Harvard.edu Social Media Sources Donation page Goals Libraries and Collections Category How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Page Secondary Content Research Support and Tools Libraries and Collections Help Search Libraries and Collections Help Search About the Library Help Libraries and Collections Help Find a Library Centralized Hours and Info database Help Research Support and Tools Search About the Library I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it FacultyStudentsStaff and LibrariansVisitors Users Researcher Novice ResearcherEducatorExplorerPersonasExperienced ResearcherInformation Seeker Sample User to Information Architecture Mapping – Faculty Member Research Support Depository Library Operations Library Technology Services Technical Services Access Services Staff Profile Pages Research ToolsFind a Library Staff Directory Catalogs and Databases Preservation Services Mission HOLLIS Report a Problem Archives & Collections Collection Profile Pages Digital Collections Staff Resources73 Library Profile Pages Research FAQs Get It Services How to Cite Sources Help Finding Materials Library Services Research Guides Scan and Deliver E-Resources Archive Profile Pages Harvard Library Resources Calendar, News, Events HOLLIS Classic Programs and Initiatives Support for Users with Disabilities For Visitors FAQ For Donors General Information Access and Technology Questions Ask a Librarian Technology and Devices Space Contribute your Research Primo Central E-Journals DASH Geospatial Library Google Scholar Google Book Search IQSS Dataverse VIA OASIS WAX Search Beyond Harvard Endnote Citation Linker Harvard LibX Harvard Refworks Interlibrary Loan Borrow Direct Library Transition Library Innovation Library Digital Initiative Tell Us Internal Sub Page External Sub Page

27 Information Architecture Next Steps The Information Architecture of the Harvard Library Portal will continue to evolve throughout the design and testing processes. Wireframe Review sessions and Usability Testing will validate the Information Architecture and provide an opportunity for adjustments prior to the summer 2012 portal launch


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