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Integrated Services : Impact in Service Delivery for Persons with Disabilities Today’s Agenda: 1)Introductions 2)Background – Disability Spec and Disability.

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Presentation on theme: "Integrated Services : Impact in Service Delivery for Persons with Disabilities Today’s Agenda: 1)Introductions 2)Background – Disability Spec and Disability."— Presentation transcript:

1 Integrated Services : Impact in Service Delivery for Persons with Disabilities Today’s Agenda: 1)Introductions 2)Background – Disability Spec and Disability SME 3)Overview of Integration and the Disability Policy – 4)Discussion on Duplication – and Opportunity 5)Suggestions - (direction, training, role, timeline, etc.) 6)Questions

2 Integrated Services : Impact in Service Delivery for Persons with Disabilities Iowa’s Integration Model and Disability SME’s 6/21/11 With Thanks to Mary Lou Woods

3 Integrated Services : Impact in Service Delivery for Persons with Disabilities WEBINAR OVERVIEW Define who is a job seeker with disabilities. Why did Iowa integrate? How does the integrated service delivery support a job seeker with disabilities? Iowa’s Integration policy on job seekers with a disability.

4 Integrated Services : Impact in Service Delivery for Persons with Disabilities Who is a Job Seeker with Disabilities? Any individual who upon becoming a member of IowaWORKS voluntarily discloses they have a disability. INTEGRATION IMPACT ON DISABILITIES Disability Definition

5 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES Why did Iowa choose to integrate?

6 Integrated Services : Impact in Service Delivery for Persons with Disabilities Integration effort a result of….. Director’s Fall Day Tour Findings  IWD had migrated to a 1990’s self-service delivery model  Workforce drivers were changing but IWD had not adapted  Missing service opportunities, system efficiencies, utilizing staff’s knowledge/expertise INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate?

7 Integrated Services : Impact in Service Delivery for Persons with Disabilities Non-Integrated Office INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? Courtesy of Melanie Arthur Consulting

8 Integrated Services : Impact in Service Delivery for Persons with Disabilities Action Plan 1.Serve more, with more services 2.Proactively recognize needs 3.Simplify processes 4.Services, not programs 5.Integrate services and customers 6.Shift from “work first” to “work ready 7.Increase number in “training” 8.Increase initial and skills assessments 9.Redefine “case management” to include “service management” And… INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate?

9 Integrated Services : Impact in Service Delivery for Persons with Disabilities #10 – We Needed to….. ensure businesses across Iowa have the skilled workers they need; while workers gain skills in DEMAND!! INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate?

10 Integrated Services : Impact in Service Delivery for Persons with Disabilities Iowa’s Integration Model INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? 3 Purposes: -Demand-Driven, Skill-based -Effective and Efficient -Value-added Impact 3 Functions/Teams: -Membership -Skills Development -Recruitment & Placement 3 Customer Needs/Mission: -Know Skills -Improve Skills -Get Job with Skills 3 Integrated Inputs/Outputs: -Increased Volume -More with Multiple Services -Higher % Skill Enhancement 3 Service Methods: -Integrated Customer Pool -Integrated Flow and Services -Integrated Staffing 3 Integrated Outcomes: -Entered Employment -Labor-Market Retention -Earnings

11 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the integrated service delivery better serve job seekers with disabilities?

12 Integrated Services : Impact in Service Delivery for Persons with Disabilities Integration MISSION 100% of Center customers have an opportunity to:  Know Their Skills  Develop Their Skills  Get Best Job Possible with Their Skills “Every Customer Leaves a Better Job Candidate” INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

13 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Full and effective inclusion of Iowans with disabilities or barriers in the employment service system and in the industry of their communities Integration SERVICE METHODS

14 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Participant in all Team Functions of Integration 1.Membership (includes UI/ Unemployment Insurance) 2.Skills Development 3.Recruitment & Placement

15 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Skills Development Recruitment & Placement Business Services Welcome to Center Greeting Initial Basic Assessment Cohort/Service Plan Recommendation Data Collection, Co-enrollment Skills Analysis/Assessment Service Planning, Career Counseling Skills Development Facilitated Job Search Job Search Structure and Support Job Bank, Job Matching Job Development Referrals, Hiring Process Support Integration Model INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

16 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? The expectation is that all disabled job seekers become members and are served in Skills Development. The stigma of disability or lack of knowledge in the past has caused staff to exclude many job seekers with disabilities as “not job ready” or led to referrals to other agencies, away from workforce services.

17 Integrated Services : Impact in Service Delivery for Persons with Disabilities When can we or should we ask about a disability? INTEGRATION IMPACT ON DISABILITIES How does the model serve better? The rule of thumb is determined by your role:  Yes: To provide a job seeker service, so appropriate services can be engaged to support the job seeker in successful achievement of their career objectives.  No: To provide a business service

18 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? All customers are invited to disclose a disability during Membership enrollment. If an individual discloses, follow-up efforts are made to assure the most appropriate resources are mobilized to the benefit of the member. If a member does not disclose, additional questions or service referrals will not be made.

19 Integrated Services : Impact in Service Delivery for Persons with Disabilities “Good Morning, Welcome to IowaWORKS (handshake) My name is (your name).” 1.What brought you into our Center today? 2.Have you been to this Center before, or used our services online? 3.Are you currently working? 4.Are you looking for: a.The same type of work b.Training for the same type of work 5.How quickly are you: a.Looking for your next job? b.Trying to get into a training program? 6.What have you done so far: a.In terms of your job search? b.In terms of selecting a training program? Service Triage: Initial Basic Assessment INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

20 Integrated Services : Impact in Service Delivery for Persons with Disabilities Employment Express Career Advancement Career Development  Standardized package of services  Customized based on individual need Three Service Cohorts/Plans INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

21 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Kits and Tip Sheets INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

22 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Disability Questions INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

23 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership – Customer Enrollment / EEOC Acknowledgement INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

24 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Partner Referrals INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

25 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? What Do You Do If The Partner Referral Box Is Checked?  Add the regional Disability tip sheet on top of the member’s colored Membership kit. It provides contact information and alerts members about work incentives, such as Ticket to Work.  Ask if they would like an introduction to a designated disability expert.

26 Integrated Services : Impact in Service Delivery for Persons with Disabilities Not Received Service for More Than 45 Days Report ed to Leadership weekly NameAddress City State Zip Home Phone Cell Phone Work Phone Other Phone Veteran Type Cd Disability Last Countable Service Received Job SeekerPO BOX 777 m BURLINGTON, IA (xxx) xxx- xxx 05/18/2010 Job Seeker123 S LEEBRICK ST v BURLINGTON, IA (xxx) xxx- xxx 05/18/2010 Job Seeker999 S SUMNER AVE OAKVILLE, IA (xxx) xxx- xxx V - RegularY05/28/2010 Job Seeker 222 W. MONTGOMERY IL (xxx) xxx- xxx 06/02/2010 Job Seeker888 LYON W BURLINGTON, IA (xxx) xxx- xxx 06/02/2010 Job Seeker333 N. SPRUCE ST. BURLINGTON, IA (xxx) xxx- xxx Y06/03/2010 Weekly Cohort Not Received Service for more than 45 days Report Week : January 16, January 22, 2011 Cohort Type : Career Development Region : Southeast Iowa Office : Burlington INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

27 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Profiling Reports INTEGRATION IMPACT ON DISABILITIES How does the model serve better? ed to Leadership monthly

28 Integrated Services : Impact in Service Delivery for Persons with Disabilities Skills Development Support INTEGRATION IMPACT ON DISABILITIES How does the model serve better?  Engage, encourage!  Core services training.  Direct referral to community programs.  Establish a disability expert as a resource and facilitator for all.  Recommend Intensive and Training services if appropriate.  Utilize Ticket to Work incentive.  Keep all Integration team members informed on disability services and opportunities.

29 Integrated Services : Impact in Service Delivery for Persons with Disabilities Disability Partner Resources INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Examples:  Veterans  Iowa Vocational Rehabilitation Services  Iowa Dept. for the Blind  Dept. of Human Services  Iowa Dept. of Education  Iowa Developmental Disability Council  Community and Advocacy Services  Older Workers  Non-Profit agencies  Mental Health agencies  Housing agencies  Assistive Technology Team

30 Integrated Services : Impact in Service Delivery for Persons with Disabilities Successful Job Placement INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Overcoming Barriers  Identify Barriers  Get perspective  Create solutions Good Resource: “No One is Unemployable” by Elisabeth Sanders-Park

31 Integrated Services : Impact in Service Delivery for Persons with Disabilities Policy on Service for Job Seekers with Disabilities INTEGRATION IMPACT ON DISABILITIES Policy  To facilitate collaborative employment service response.  To encourage disclosure.  Agreement that the service system required to serve all Iowans needs to do a better job responding to those with disabilities.

32 Integrated Services : Impact in Service Delivery for Persons with Disabilities Guidance in Disability Policy INTEGRATION IMPACT ON DISABILITIES Policy  Each office identifies a Disability Subject Matter Expert (SME) on the Skills Development Team  Regional System operates as an Employment Network under the Ticket to Work program  Resources of State Agency Partners in regard to Staff orientation Technical assistance Accommodation

33 Integrated Services : Impact in Service Delivery for Persons with Disabilities Please enter your questions into the Chat Room! Question and Answer Period


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