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PCCYFS 2012 Annual Spring Conference Strategic Change, Part 1: Developing a Future- Directed Skill-Set Presented By: Tom Woll.

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Presentation on theme: "PCCYFS 2012 Annual Spring Conference Strategic Change, Part 1: Developing a Future- Directed Skill-Set Presented By: Tom Woll."— Presentation transcript:

1 PCCYFS 2012 Annual Spring Conference Strategic Change, Part 1: Developing a Future- Directed Skill-Set Presented By: Tom Woll

2 PCCYFS 2012 Annual Spring Conference 2 Strategic Change Initiative, LLC “Creating Success out of the Chaos of Fear” Tom Woll, Facilitator

3 PCCYFS 2012 Annual Spring Conference 3 Future-Directed Skill-Set Training ©

4 PCCYFS 2012 Annual Spring Conference 4 A 2-Part Training for the Times of Great Change 

5 PCCYFS 2012 Annual Spring Conference 5 Part I : Skill Set Recommendations

6 PCCYFS 2012 Annual Spring Conference 6 I. Decision Making

7 PCCYFS 2012 Annual Spring Conference 7 1.Strategy is the efforts we put forth to change our organizational behavior so we can improve our competitive advantage in support of our Mission.

8 PCCYFS 2012 Annual Spring Conference 8 2.We need to learn to be able to limit our strategic initiatives to the one or two key changes that we need to make in support of our Mission.

9 PCCYFS 2012 Annual Spring Conference 9 3.We need to make sure our Boards are full partners in any strategic change initiatives we undertake and that plans are in place for ongoing updates to the Board.

10 PCCYFS 2012 Annual Spring Conference 10 4.We need to learn to channel the energies of our entire organization to help us accomplish the Board authorized changes we adopt.

11 PCCYFS 2012 Annual Spring Conference 11 5.We need to learn to build persuasive cases to support our changes and connect these cases to our Mission and turn the case into a story that we tell 300 times.

12 PCCYFS 2012 Annual Spring Conference 12 6.We need to involve our staff in the development of the Implementation Plan for our Strategic Change Initiative because people best support that which they help to create.

13 PCCYFS 2012 Annual Spring Conference 13 7.We need to develop new methods to send ongoing information updates to our staff and to get ongoing feedback from our staff about the change process itself.

14 PCCYFS 2012 Annual Spring Conference 14 8.We need to identify the internal and external barriers we’ll have to overcome in order to successfully implement our Strategic Change Initiative.

15 PCCYFS 2012 Annual Spring Conference 15 9.We need to develop a plan to overcome the barriers.

16 PCCYFS 2012 Annual Spring Conference We need to be absolutely clear about what it is we seek to do and genuinely flexible about how it is we seek to do it.

17 PCCYFS 2012 Annual Spring Conference 17 II. COMMUNICATIONS

18 PCCYFS 2012 Annual Spring Conference 18 1.We need to train all staff who have direct contact with our key partners in the process of interviewing to help us to gather and process vital information.

19 PCCYFS 2012 Annual Spring Conference 19 2.We need to be able to set up an early warning system from this information we gather and process to help us to avoid being surprised by changes in our internal and external environments.

20 PCCYFS 2012 Annual Spring Conference 20 3.We need to be able to formalize a process for sending and receiving messages.

21 PCCYFS 2012 Annual Spring Conference 21 4.We need to develop the clear and simple messages that we want to send to all of our partners regarding what we hope to accomplish with our Strategic Change Initiative.

22 PCCYFS 2012 Annual Spring Conference 22 5.We need to train our Leadership Team in the process of sending these clear and simple messages whenever they speak inside and outside our organizations.

23 PCCYFS 2012 Annual Spring Conference 23 6.We need to create ongoing internal Town Hall forums to allow us to speak directly with our staff regarding the change process and to allow our staff to get answers to their questions.

24 PCCYFS 2012 Annual Spring Conference 24 7.We need to identify the Rumor Leaders within our organizations and give them access to our Leadership Team members so that we can enlist their support in helping us to send our clear and simple messages.

25 PCCYFS 2012 Annual Spring Conference 25 8.In an ideal world, 20% of our staff will be trained to communicate with the other 80% of our staff.

26 PCCYFS 2012 Annual Spring Conference 26 9.Communications in these times needs to be a more formal and dynamic and ongoing process than we have experienced in the past.

27 PCCYFS 2012 Annual Spring Conference We need to develop an ongoing Communications Plan for our Strategic Change Initiative that will ensure that we reach our five key partners on an ongoing basis:

28 PCCYFS 2012 Annual Spring Conference 28 a.Providers (our staff). b.Purchasers (our customers). c.Consumers (our recipients). d.Interdependencies (our peers) e.Governors (our Board).

29 PCCYFS 2012 Annual Spring Conference 29 III. PARTNERSHIPS

30 PCCYFS 2012 Annual Spring Conference 30 1.Our staff will be called upon to develop much more sophisticated internal partnerships than ever before.

31 PCCYFS 2012 Annual Spring Conference 31 2.The program and services we offer must learn to operate in an interdependent and integrated fashion with one another.

32 PCCYFS 2012 Annual Spring Conference 32 3.Stand-alone services that are not interdependent and integrated will have difficulty producing the outcomes that will be required of us.

33 PCCYFS 2012 Annual Spring Conference 33 4.Our leaders have not been trained to work together in the ways that will be required.

34 PCCYFS 2012 Annual Spring Conference 34 5.We have to offer the training to our leaders to enable them to be successful in working with other leaders with whom they have no direct hierarchical relationship.

35 PCCYFS 2012 Annual Spring Conference 35 6.The concept of “sharing” outside program boundaries is hard to sell without the context of Mission.

36 PCCYFS 2012 Annual Spring Conference 36 7.We need to practice forming internal partnerships before we can learn to develop external partnerships.

37 PCCYFS 2012 Annual Spring Conference 37 8.External partnerships are more complex to form because they go beyond traditional organizational and Mission boundaries.

38 PCCYFS 2012 Annual Spring Conference 38 9.External partnerships are more likely to be successful if, in their formation, they include the development of a Shared Mission.

39 PCCYFS 2012 Annual Spring Conference A Shared Mission allows us to adopt a servant leadership perspective as we humbly seek ways to share our resources to help accomplish the Joint Mission.

40 PCCYFS 2012 Annual Spring Conference 40 IV. MANAGEMENT AND ADMINISTRATION

41 PCCYFS 2012 Annual Spring Conference 41 1.It is clear to most everyone that in these Times of Great Change, our jobs themselves need to change.

42 PCCYFS 2012 Annual Spring Conference 42 2.We have to move from being managers of our organizational cultures to being leaders of our Strategic Change Initiatives.

43 PCCYFS 2012 Annual Spring Conference 43 3.Managers of our organizational cultures can behave in ways that are largely hierarchical because the rules are clear and it is our job to enforce the rules.

44 PCCYFS 2012 Annual Spring Conference 44 4.Leaders of our strategic change have to behave in ways that are largely persuasive because the rules are unclear and we need to help change the rules.

45 PCCYFS 2012 Annual Spring Conference 45 5.In order to change the rules, we need to get the votes.

46 PCCYFS 2012 Annual Spring Conference 46 6.There are hundreds of ways for our staff to block our needed changes: we ultimately only proceed with their concurrence.

47 PCCYFS 2012 Annual Spring Conference 47 7.We cannot hope to get the concurrence of our staff through traditional, hierarchical ways: we have to learn to engage our staff in persuasive ways.

48 PCCYFS 2012 Annual Spring Conference 48 8.We have to build a persuasive case for our needed changes and turn it into a story and then tell that story 300 times throughout our organization.

49 PCCYFS 2012 Annual Spring Conference 49 9.We are charged in these times to be far more political in our approaches: we act as agents of change and we are charged with the responsibility of selling a new story to a reluctant and frightened audience.

50 PCCYFS 2012 Annual Spring Conference Only leaders who are very “present” with their staff are generally successful in making such a sale.

51 PCCYFS 2012 Annual Spring Conference 51 Post-reform Mission-driven Business Plan Development

52 PCCYFS 2012 Annual Spring Conference 52 Following 645 interviews over the past 21 months, I have developed a “collective wisdom” construct for what I believe will be the essential elements for post-reform, mission-driven business plan development.

53 PCCYFS 2012 Annual Spring Conference 53 I believe there are ten key dimensions every organization will need to consider in the development of a Mission-driven business plan to guide us into the future:

54 PCCYFS 2012 Annual Spring Conference Expand your base. a.Diversify your revenue streams. b.Consider serving new populations. c.Consider serving a broader geography.

55 PCCYFS 2012 Annual Spring Conference Build your continuum. a.Seek to manage the “next” service. b.Think of “three property” monopoly sets. c.Build the continuum with integration in mind.

56 PCCYFS 2012 Annual Spring Conference Fill any holes. a.Think strategically about your service mix. b.Develop or partner for “next” services. c.Develop services that will facilitate shortening durations of service.

57 PCCYFS 2012 Annual Spring Conference Move into the community. a.Join community networks. b.Develop relationships with community providers. c.Develop partnerships that will help facilitate family stability.

58 PCCYFS 2012 Annual Spring Conference Integrate everything you offer. a.One philosophy. b.One set of skills. c.One end result: family stability.

59 PCCYFS 2012 Annual Spring Conference 59 6.Teach your staff to work together. a.Tomorrow’s notion of competition will be different. b.Teamwork will be the most critical skill. c.Teamwork will allow you to survive.

60 PCCYFS 2012 Annual Spring Conference Identify new opportunities. a.Become proficient in Strategic Marketing. b.Everyone interviews and feeds back. c.Prepare for an explosion of new service development.

61 PCCYFS 2012 Annual Spring Conference Cut your overhead costs. a.Study all your organization’s expenses. b.Make the tough decisions: reduce your cost-structure. c.Learn to successfully run a “flat” organization.

62 PCCYFS 2012 Annual Spring Conference 62 9.Organize everything for outcomes. a.Get very close to service delivery. b. Know how everything works and what gets results. c.Change monthly whatever isn’t working.

63 PCCYFS 2012 Annual Spring Conference Make sure your staff know how to follow the leader. a.One vision. b.One mission. c.One direction.

64 PCCYFS 2012 Annual Spring Conference 64 I’d like to offer ten additional foundational elements for a future-directed mission- driven business plan.

65 PCCYFS 2012 Annual Spring Conference 65 “Collective wisdom” suggests that every organization needs to train its leaders to:

66 PCCYFS 2012 Annual Spring Conference Act as mission-driven business agents. a.Always seek feedback on the organization’s performance. b.Always seek feedback on emerging community needs. c.Always seek feedback on ways to enhance your organization’s “brand.”

67 PCCYFS 2012 Annual Spring Conference Work their budgets. a.Develop and monitor dashboards to allow weekly reviews of performance. b.Make weekly adjustments to ensure success. c.Assume responsibility to devise ways to make the budget work.

68 PCCYFS 2012 Annual Spring Conference Design and implement new services. a.Move away from services that aren’t working. b.Move to new services that meet emerging community needs. c.Plan to redesign all services every months.

69 PCCYFS 2012 Annual Spring Conference Listen to hear and respond to genuine concerns of their staff. a.Learn to differentiate between complaints and concerns. b.Work with direct service staff so you understand the demands on them. c.Identify and teach the new skills staff need to be successful.

70 PCCYFS 2012 Annual Spring Conference Think and act from a family perspective. a.Family stability will be the goal of our efforts. b.Learn to join with families. c.Become experts in trauma recovery.

71 PCCYFS 2012 Annual Spring Conference Accept ongoing change as a way of life. a.Accept that it won’t “settle down again.” b.Never permit yourself to become complacent. c.The New Marketplace will demand ongoing adjustments.

72 PCCYFS 2012 Annual Spring Conference Learn to implement change rapidly. a.Understand your organizational culture and how it works. b.Use coaching as the primary organizational culture change tool. c.Learn the new skills and teach them yourself.

73 PCCYFS 2012 Annual Spring Conference Reduce the length of stay or duration of service. a.Understand how treatment works. b.Narrow the treatment agenda. c.Develop effective “next” steps.

74 PCCYFS 2012 Annual Spring Conference Know the intimate details of the treatment process. a.Develop a treatment dashboard. b.Personally observe and adjust the treatment process. c.Redesign all services to produce the needed outcomes.

75 PCCYFS 2012 Annual Spring Conference Always look for ways to improve performance. a.Become experts in customer service. b.Become experts in consumer service. c.Become experts in trauma recovery. d.Become experts in family stability.

76 PCCYFS 2012 Annual Spring Conference 76 Some might say that these twenty items probably don’t fit into any traditional design for a business plan. But these aren’t traditional times.

77 PCCYFS 2012 Annual Spring Conference 77 Collective wisdom suggests that today’s real-time mission- driven business plans need to be connected to specific skill- sets (core competencies) that we will teach and monitor with all our leaders.

78 PCCYFS 2012 Annual Spring Conference 78 All our leaders need to come to feel the business plan in ways that were never needed before.

79 PCCYFS 2012 Annual Spring Conference 79 All our leaders need to be trained to make daily and weekly adjustments that will impact the bottom line.

80 PCCYFS 2012 Annual Spring Conference 80 After our leaders are trained, they need to be empowered to “develop the business” that they are responsible for running.

81 PCCYFS 2012 Annual Spring Conference 81 That’s the biggest change in a real-time, post-reform, mission-driven business plan. Leaders have to accept responsibility to run their portion of the mission as a business.

82 PCCYFS 2012 Annual Spring Conference 82 Strategic Change Initiative, LLC “Creating Success out of the Chaos of Fear” Tom Woll, Facilitator 3804 Clay Mountain Dr. Medina, Ohio Phone: (330)

83 PCCYFS 2012 Annual Spring Conference 83 Strategic Change Initiative, LLC “Creating Success out of the Chaos of Fear” Tom Woll, Facilitator


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