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Common mistakes with usability tests Test users are unintelligent Normal users can handle complex tasks Do not fix usability issues Ignore test results
Why can’t the user see the obvious answer to the task The design is perfect; nothing needs to be changed Find more intelligent users
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Only 50% of population is online Most sites have usability issues now Most sites will not be usable with 80% of the population becomes users
Usability testing is hard news Lessons can be learned from all levels of users Users can not read the designer’s mind
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