Presentation is loading. Please wait.

Presentation is loading. Please wait.

P a c i f i c TAOP Operations Chief, Program Operations 2008 TAOP Conference Seoul, Korea Today’s Challenges, Tomorrow’s Solutions.

Similar presentations


Presentation on theme: "P a c i f i c TAOP Operations Chief, Program Operations 2008 TAOP Conference Seoul, Korea Today’s Challenges, Tomorrow’s Solutions."— Presentation transcript:

1 P a c i f i c TAOP Operations Chief, Program Operations 2008 TAOP Conference Seoul, Korea Today’s Challenges, Tomorrow’s Solutions

2 P a c i f i c The elephant in the room

3 P a c i f i c TAOP Office DoD Field Activity of the USD/P&R operating under the authority, direction, & control of ASD/HA Management of the TRICARE health plan Oversight of integrated healthcare delivery system Interacts w/ officials & representatives of Congressional committees, ASD/HA, Office of General Counsel, Services SGs, DVA, & other agencies & organizations to ensure understanding, integration, & implementation of DoD policy concerning TRICARE & MHS transformation

4 P a c i f i c TAOP Office Oversight of healthcare and support contracts –TGRO –IM/IT –Customer service –Health benefit advisor personnel –Case management –Enrollment & marketing functions Collaborate w/ & assist MTF commanders and operational forces w/ delivering healthcare services Responsible for medical & dental care delivery in areas not serviced by an MTF or DTF for AD, ADFMs, & USAFR & ANG on active duty requiring emergent/urgent care

5 P a c i f i c TAOP Office Work w/ISOS to identify sites to serve AD & their families for healthcare & ensure providers meet established contractual requirements for quality & credentialing.

6 P a c i f i c TAOP Office Our staff consists of professional, administrative, and technical personnel engaged in implementing and evaluating policies, standards, systems, & procedures necessary to deliver the comprehensive TRICARE healthcare benefit: Business Operations Clinical Operations Program Operations

7 P a c i f i c Program Ops Division Clinical Ops Division Business Ops Division Director Customer Service Branch SEA Vacant Obligatory Org Chart

8 P a c i f i c Business Operations TAOP Website Management Responsible for resource management, administrative, contracting and information technology matters in TAOP

9 P a c i f i c Clinical Operations Coordinate delivery of TRICARE benefits to beneficiaries Clinical oversight of contracts Provide guidance to higher local command authorities & MTF commanders Interpret/implement HA & TMA policies Improve screening processes for EFMP enrollees

10 P a c i f i c Clinical Operations Coordinate healthcare services w/ medical directors from ISOS for remote to care for permanently assigned AD & ADFMs & traveling/deployed AD who require urgent or emergent healthcare Work closely w/ Service liaisons, DoD & DoS providers, & senior military leadership Partner w/ ISOS to oversee quality of care provided by HN facilities/providers Provide support/assistance in medical evacuations w/ Services & ISOS

11 P a c i f i c Program Operations Oversee implementation of TRICARE policies & benefits Coordinate development, implementation & oversight of proposed overseas healthcare contract Responsible for daily program operations of TAOP Supervise remote operations Provide interpretation/guidance of TMA policies, health benefits, claims resolution assistance, & TRICARE guidance/consultation to MTF commanders, TRICARE officers, health benefits advisors, & enrollment clerks Supervise Regional Customer Service Center

12 P a c i f i c Program Operations Administer & serve as the COR of administrative services contract, providing TRICARE beneficiary supports services, enrollment, & marketing & education Chair TPEC meetings MTF Support TMA policies can be found at Policy directly related to Supplemental Health Care funding or MTF issues are not mandated by TMA Policy. The CFR does provide some guidance found at

13 P a c i f i c


Download ppt "P a c i f i c TAOP Operations Chief, Program Operations 2008 TAOP Conference Seoul, Korea Today’s Challenges, Tomorrow’s Solutions."

Similar presentations


Ads by Google