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Managing Conflict in Software Testing By Cynthia F. Cohen, Stanley J. Birkin, Monica J. Garfield and Harold W. Webb Presentation by Erin Mahaffy.

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Presentation on theme: "Managing Conflict in Software Testing By Cynthia F. Cohen, Stanley J. Birkin, Monica J. Garfield and Harold W. Webb Presentation by Erin Mahaffy."— Presentation transcript:

1 Managing Conflict in Software Testing By Cynthia F. Cohen, Stanley J. Birkin, Monica J. Garfield and Harold W. Webb Presentation by Erin Mahaffy

2 Organizations = Conflict  Many reasons for conflict  Not always negative  Can disrupt work  Software testing is adversarial

3 Studying Conflict  Field interviews  Four companies  Three basic conflict layers Processes People Organization

4 Time Resources  Allocation of time between development and testing  Time increasingly scarce  Schedule demands  Sequential processes  Development slip

5 Requirements  Developers focus on design  Testers focus on stated requirements  Developers want to embellish

6 People Issues – Groups  Developers don’t understand user issues  Unit test differences  Testers understand business environment  Perception of developers by testers

7 Code Personalization  Ego issues  “Test was broken”  Co-worker complaints

8 Organization  Testers as worthy as developers  Developers at top  Lack of status part of job  Need to “start at the top”  Managers are intermediaries

9 Resolution - Time  Time for testing/QA must be inviolate  Critical Chain Scheduling Parkinson’s Law Project buffer Raises awareness

10 Goals  Goals defined  Common purpose  Collaboration  Quantification measures

11 Team Building  Training in conflict resolution Enhance future working relationships Communication skills Cooperative problem-solving  Build relationships Social events Back channels

12 Understanding Point of View  Differing perceptions of process  Acquaint both with the other’s work  Involvement in requirements phase

13 Organization - Structure  Proximity  Time saving  Integrated teams Many of the same conflicts Still better relationships “Comprehensive product ownership”

14 Involved Leadership  Cues from managers Signal testing is important Compatible project goals  Conflict management Managers handling of issues Poor management factor in escalation of conflict

15 Conclusion  Expect conflict  Managers “set the tone”  Improves overall process


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