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Bringing A Card Office Back From The Dead Presented By Mary Goff, Sheryl Douglas, and Kelley Line April 12, 2005.

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Presentation on theme: "Bringing A Card Office Back From The Dead Presented By Mary Goff, Sheryl Douglas, and Kelley Line April 12, 2005."— Presentation transcript:

1 Bringing A Card Office Back From The Dead Presented By Mary Goff, Sheryl Douglas, and Kelley Line April 12, 2005

2 Your Logo Here Assessment of Current Situation - ASU Assets –Number and types of Readers Security – 13 POS - 14 Authorization – 10 MDT - 13 –Age of readers Most purchased in 2000 –On Line Card Office –Personnel Liabilities –Server –Personnel – not enough

3 Your Logo Here Assessment of Current Situation - University of Arkansas Assets –Number and types of Readers Copier - ? POS - 21 Authorization – 6 BSI - 1 –Age of readers Most purchased in ‘95 –OnLine Card Office –Personnel Liabilities –Personnel – not enough

4 Your Logo Here Direction and Goals – ASU Direction –Previous Card Center Basic ID Card and Meal Plans Budget combined with other department –Current Card Center Security Access Authorization POS Vending Machines Off Campus Spending OLCO Budget separated from other area departments

5 Your Logo Here Direction and Goals – ASU Goals –Growth of Off Campus Participation –New Server –IP Converters –Interface with: Bookstore Parking Pay Station Best Locks SCT Banner

6 Your Logo Here Direction and Goals – University of Arkansas Direction –Original –Revised Goals –Expansion to Off Campus –Vending

7 Your Logo Here Support Financial Support –Costly –Creative Moral Support –Breaking Old Rules and Setting New Ones –Knowledge of a better world

8 Your Logo Here Support Seton Hall –Student Affairs –Leader with a vision Arkansas State University –Business Affairs –Motivated Leader University of Arkansas –Student Affairs –Motivated Leader

9 Your Logo Here Assessment of Current Situation - SHU Assets –Number and types of Readers Security - 43 POS Readers – 20 Authorization - 20 –Personnel Liabilities –Age of readers Most purchased in ‘93 –Wiring Connections – DB15 –Personnel Changes

10 Your Logo Here Direction and Goals – SHU Short Term –Laundry Readers Connected –Reconciliation –Vending –OnLine Card Office –Personnel Changes Long Term –Copiers –Wiring Connections brought up to date –Hiring Personnel

11 Your Logo Here Direction and Goals - SHU Direction & Timeline –Original – Accomplish all short term goals –Revised – Accomplish necessary short term goals to acquaint students with Card Office Goals –Realistic and Achievable – Without breaking the bank –Bumps and turns – roll with the punches and be FLEXIBLE –Focus – Keep your eyes on the goals and never let the ship sink. BE CREATIVE.

12 Your Logo Here

13 Resuscitation Efforts (To restore consciousness, vigor, or life) Revitalizing The Card Office –Working on Policies and Procedures –Naming the Card and the Debit Services –Working on Collaboration with other departments –Expanding the services of the office Preaching the Commandments for Customer Service

14 Your Logo Here RECAP Innovating Together in ’05: –ASU and Univ. of Arkansas have programs that hopefully will continue to grow. –SHU has a program, built on the past, that will now expand and grow to showcase its possibilities for the future. Resources Available: –ASU – –Univ. of Arkansas – –SHU – Always know you can reach us –Sheryl Douglas – –Kelley Line – –Mary V. Goff –


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