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Advisory Committee Meeting No. 3 Campbellton, NB, June 6, 2013.

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Presentation on theme: "Advisory Committee Meeting No. 3 Campbellton, NB, June 6, 2013."— Presentation transcript:

1 Advisory Committee Meeting No. 3 Campbellton, NB, June 6, 2013

2  Basic Definitions  Pre-ONA  Pre-ONA Results 2

3  Eligible participants (employees)  Targeted sectors  Targeted occupations  Digital tasks 3

4  Eligible participants are employees who have:  less than a high school diploma OR  who have an education credential acquired before 2004 (out of school since 2003 or pior)  Eligible employees are also those who require basic digital skills to perform in the workplace  use/need basic and generic digital tools (e.g., searching on the Web and sending emails) to perform job-related tasks 4

5  Participating organizations should be in broad sectors that we would expect to see in rural areas and where there are concentrations of lower-skilled workers ◦ This widens the applicability of the training and assessment products developed in this pilot project  Chosen sectors: ◦ Manufacturing ◦ Services 5

6  Goal: to identify a small number of occupational groups and detailed occupations with lower levels of skills  Selected occupational groups: ◦ Administrative (all sectors): general office, administrative, accounting, purchasing, and production clerks ◦ Production (manufacturing sector): machine operators, assemblers, inspectors, material handlers, labourers, cleaners ◦ Operations (service sector): cleaners, housekeepers, cooks, material handlers, labourers, patient service associates ◦ Client service (all sectors): customer service clerks, receptionists, client service assistance, sales associates 6

7  Objectives  Administration  Content 7

8  Organizational Needs Assessment (ONA) is the first step in the identification of a business’s training needs ◦ Captures: contextual information, recent organizational performance and role of skills gap, specific skill needs  Decision: develop and implement an online pre-ONA survey with a subset of the firms recruited for this project  Purposes: ◦ Capture basic contextual information and ICT use of the business that could contribute to the training ◦ Pre-test the ONA instrument that would form part of the online digital training product when fully implemented ◦ Confirm eligibility of organizations and applicability of occupations and digital tasks for rural small businesses 8

9  Developed a survey questionnaire to capture information to meet the stated objectives  Drafted in English in Word, translated, and programmed for the FluidSurvey platform  Developed and translated survey invitation  Six recruited businesses invited to participate in the pre-ONA, signed consent agreement  Period in field: May 16-24, 2013  Average length: 40 minutes 9

10  Sector  Information and Communication Technologies (ICTs) used in workplace and level of ICT use  Degree of negative impact of lack of digital essential skills on organizational performance  Presence of targeted occupations in workplace and number of participants who would attend basic digital skills training in each occupational group  Presence of targeted digital tasks in each occupational group in the workplace and need for digital skills training in each  Profile of eligible training participants  Whether or not there would be additional (ineligible) employees who would participate (profit from basic digital skills training) 10

11  Services and other: 4 ◦ Retail (hardware store) ◦ Social services (eldercare provider) ◦ Wholesale (building supplies supplier) ◦ Utilities (gas co-operative)  Manufacturing: 2 ◦ Food manufacturing ◦ Plastic products 11

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13  Purpose: to determine what ICTs that participating organizations use in the workplace  Pervasive use of most ICTs, of note is the low use of tablets (n+2) the preferred method for taking the training  Results (n=6) ◦ Hardware: desktop computers (6), laptops/notebooks (5), smart phones (4), tablets (2), inventory scanner (1) ◦ Software: E-mail (5), word processing (4), spreadsheet (4), Web browser (3), digital agenda (2), text messaging (3), database (1), point of sale (1) ◦ Networks: Ethernet LAN (4), WiFi LAN (4), Internet (3), own company Intranet (2), cloud network (1) ◦ Integrated management software: zero 13

14  All businesses are at the low to medium level of ICT use in the workplace  Results: ◦ Low: used very little or not at all: 3 ◦ Medium: used in some operations: 3 ◦ High: used in all applications and operations: 0 14

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16  Purpose: for context, to determine if/where a lack of digital skills is having a negative impact (a need for digital training)  Businesses doing fairly well in most areas over the last 12 months  Exceptions: performance tended to be lower (>= 60% reported < 4 on 10-point scale) in the following areas: ◦ Staff development/training ◦ Employee turnover ◦ Job satisfaction/morale ◦ Errors on the job 16

17  Need for digital skills training established: lack of digital skills negatively affecting performance in several areas in several organizations  More than ½ the organizations reported large negative impact (8 or higher on 10-point scale) on the following areas (n=6) : ◦ Capacity for change (6) ◦ Productivity (5) ◦ Internal communications (5) ◦ Staff development/training (5) ◦ Customer/supplier relations (4) ◦ Workplace safety (4) 17

18 18 1Organizational capacity for change7Product or service quality 2Productivity8Employee relations 3Internal communications9Employee job satisfaction/morale 4Staff development and training10Employee turnover 5Customer or supplier relations11Errors on the job 6Workplace safety

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20  As noted, 4 occupational groups were identified to cover the occupations of eligible employees in rural small/medium- sized organizations  Results confirm choices of occupational groups for the most part: most or all organizations have employees in the groups No. of organizations with employees in the group (out of the number that were asked the question): ◦ Administrative: 6 of 6 organizations ◦ Production: 2 of 2 organizations ◦ Operations: 3 of 4 organizations ◦ Client service: 3 of 6 organizations 20

21  104 eligible employees would participate in basic digital skills from the 6 organizations participating in the pre-ONA  Participation is higher in production and operations occupations than in administrative and client service  No. of eligible participants (in named + “other” (un- named) occupations): ◦ Administrative: 16 + 3 employees (3 of 6 orgs) ◦ Production: 32 + 1 employees (2 of 2 orgs) ◦ Operations: 39 + 1 employees (3 of 3 orgs) ◦ Client service: 12 employees (1 of 3 orgs) 21

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23 Occupational GroupsNo. of businesses No. of businesses with employees in this occupation No. of businesses with any (<0) employees who would train Total no. of employees who would train Administrative66319 Production22233 Operations43340 Client Services63112

24  Detailed occupations within each occupational group identified with low-skill requirements  Results confirm detailed occupations, for the most part  Exceptions: low expected participation (2 or less employees) in basic digital skills training in following occupations: ◦ Administrative: production clerks ◦ Production: material handlers ◦ Operations: cleaners/janitors, labourers ◦ Client service: customer service clerks, receptionists, client service assistants 24

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26  As noted, 8 common digital tasks were identified and contextualized to each of the occupational groups  to cover employees in rural small/medium-size organizations and targeted by the training in this project  Pre-ONA results confirm presence of digital tasks in organizations participating in the pre-ONA  Most digital tasks are performed fairly frequently (weekly or daily) in most occupational groups ◦ Only one exception: low (25%) incidence in performing online transactions in operations occupations 26

27  A need for basic digital skills training was reported by a majority of employers to address the challenge of ICT and perform most tasks in most occupational areas  Low incidence of need for basic digital training (< ½ of organizations report need) in the following tasks and occupations: ◦ Administrative (3 orgs): using digital calendars ◦ Operations (3 orgs): completing online forms, performing online transactions, using calendar ◦ Client service (1 org): completing online forms, performing online commercial transactions, seeking and selecting online information, using an electronic calendar 27

28 Task 1 Refer to documents on the Internet or by using other digital media Task 2 Use documents and databases on the Internet or by other digital media Task 3 Complete forms on the Internet or by other digital media Task 4 Perform online commercial transactions Task 5 Search databases on the Internet or other digital media Task 6 Seek, find and choose information on the Internet Task 7 Use a calendar on the Internet or other digital media Task 8 Communicate electronically with co-workers, suppliers and clients to coordinate workplace activities

29  Education: 1/3 have no high school diploma, 2/3 have a high school diploma acquired before 2004  Tenure: about 40% have been in the occupation and/or organization for 3 years or less ◦ Potential risk of losing participants before completing training or before having enough time to observe effects post-training  Gender: mainly male: about ¼ are female  Age: mainly middle-age to older: less than 10% are 25 years or younger and over half are 45 years or older 29

30  Employers asked if any ineligible employees would need basic digital skills training ◦ Ineligible if employee has a high school diploma or higher received since 2003  Employers reported an additional 61 ineligible employees who need the training ◦ 10 in administrative occupations ◦ 1 in production occupations ◦ 42 in operations occupations ◦ 8 in client service occupations 30

31  Receipt of detailed training/production plan from SOFAD: July 10  Development of employee skills assessment content: July-August  Provision of skills assessment material to SOFAD: September 6 31

32  Norm Leckie: 613-789-9656, nleckie@SRDC.orgnleckie@SRDC.org  Social Research and Demonstration Corporation (SRDC): http://www.srdc.org/ http://www.srdc.org/ ◦ Over 20 years of experience gathering and analyzing evidence on social policy and other areas in Canada ◦ Mission:  to help policy-makers and practitioners identify policies and programs that improve the well-being of Canadians, with a special concern for the effects on the disadvantaged, and  to raise the standards of evidence that are used in assessing policies. 32


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