The first filter we will want to change is Show Consumers from “No” to “Yes”. This will allow us to see the Names of the Consumers who have had units of service entered to them for this month.
Next change Show Consumer Subtotals from “No” to “Yes”. This will allow us to see the total meals that have been entered for each consumer.
The last filter we want to change in this section is Include Consumer Groups from “Yes” to “No”. Since we have already determined that the discrepancy is in the CM – Lunch Subservice we know that this only applies to registered consumers so there is no need to include Consumer Groups.
The Report is now set to include the Consumer Names, the Subtotals for each Consumer, and to exclude Consumer Groups.
Another common discrepancy can occur when the ASR doesn’t match the NSIP Report. When this occurs you will generally find that the Total on the NSIP Report is less than what is on the ASR. This happens when a Consumer is added to the database without a valid NSIP Eligibility Type.
Under Report Settings, change Show Consumers from “No” to “Yes”.
Next change Show Client ID from “No” to “Yes”. This will allow us to easily identify the correct Consumer in the Consumer Records.
The next filter you will want to apply is in the Consumer Status Section, so open that section by single left clicking on the arrow to the left of the section title.
Under Consumer Status change NSIP Eligible Status from “Any” to “NO” this will allow us to see Consumers who are not indicated as being Eligible.
Finally, set the Service Period as you learned earlier in this lesson and run the Report.
As you can see, Jeff Bolton is listed as not NSIP Eligible with 1 unit of service. Bolton, Jeff B. 1.00 1.00
Review the Consumer file for Jeff Bolton to determine if he is supposed to be NSIP Eligible. If it is determined that he should be Eligible submit a Consumer Record change form to the Regional Office in charge of entering your data requesting that the record be updated with the correct information and that 1 unit of service be updated in the Consumers Service Delivery Record.
This change can only be made by a Regional Office and would require immediate attention so that your program is properly reimbursed under the NSIP Contract.