Enter your Username & Password www.dpssbenefits.lacounty.gov3
First time users: Reset your Temporary Password www.dpssbenefits.lacounty.gov4
Enter your Username and type in the CAPTCHA www.dpssbenefits.lacounty.gov5
Enter “nupass” in the Old Password field. www.dpssbenefits.lacounty.gov6
Enter a New Password. www.dpssbenefits.lacounty.gov7 The password can only be six alphanumeric characters. A password can be reset at any time but you can not use an old password. User must wait 15 minutes before logging in with the new password.
APPLICATION STATUS TAB www.dpssbenefits.lacounty.gov8
APPLICATION STATUS TAB www.dpssbenefits.lacounty.gov 9 Start Application View My Saved Applications View Application Waiting for Clearance View Pending Applications View Approved Applications Denied Applications Search an application with a date TAB FEATURES
My Saved Applications This column will list all the applications you have started and are pending submission. www.dpssbenefits.lacounty.gov10 Select the hyperlink to display all your Saved Applications.
www.dpssbenefits.lacounty.gov11 1.Select the Application you want to continue. 2.Select the Continue button My Saved Applications NOTE: The application date is the date the Application is Submitted and not the day it is started.
www.dpssbenefits.lacounty.gov12 Waiting for Clearance Submitted Application are applications pending a Case Number. Select the hyperlink to display all your applications Waiting for Clearance. District ID has been added to identify the District responsible for the YBN application.
www.dpssbenefits.lacounty.gov13 Pending Pending refers to the evaluation process needed to determine if the applicant(s) is/are eligible (Approved) or ineligible (Denied) for benefits. Select the hyperlink to display all your Pending applications.
www.dpssbenefits.lacounty.gov14 Approved Applicant has been determined eligible and benefits have been approved. Select the hyperlink to display all your Approved applications.
www.dpssbenefits.lacounty.gov15 Denied Applicant has been determined ineligible and benefits have been denied. Select the hyperlink to display all your Denied applications.
SAVED APPLICATIONS TAB This tab will store all the saved applications within your agency. www.dpssbenefits.lacounty.gov16
SAVED APPLICATIONS TAB This tab will store all the saved applications within your agency. www.dpssbenefits.lacounty.gov17 Any worker within your agency can continue a previously started application. 1.Select the application 2.Select the “Work On” button to continue the application.
www.dpssbenefits.lacounty.gov 18 Useful Website Tips The tabs will tell you the type of questions being asking. The percentage bar tells how close you are to finishing the application. You'll see some questions with a star * - next to them. You must answer these questions before you can go on to the next page. The Back button takes you to the previous page. The Need Help? button will give you our central help desk phone number. The Save button saves your current application. The Send Application button sends your application. If you click this button, it will send your application to the county office. The Next button takes you to the next page.
START APPLICATION www.dpssbenefits.lacounty.gov19 Begin answering the questions in each page. NOTE: The questions are program specific. Only questions pertaining to program selected will be asked.
START APPLICATION www.dpssbenefits.lacounty.gov20 Continue the application process by answering as many questions as possible. The more questions answered the more information the Eligibility Worker will have to determined eligibility.
VERIFICATION UPLOAD www.dpssbenefits.lacounty.gov21 The Verification Upload screen will allow the user to upload supporting verification(s) documents.
DOCUMENT TYPE www.dpssbenefits.lacounty.gov22 The user must select the owner of each document being uploaded. The user must also select the Document Type for each document being uploaded. NOTE: Users are allowed to upload documents in jpg, png or pdf formats only and the documents cannot exceed 2 megabytes in size.
VERIFICATION UPLOAD www.dpssbenefits.lacounty.gov23 The user will need to locate the designated document by selecting the “Choose File” button.
VERIFICATOIN SUMMARY www.dpssbenefits.lacounty.gov24 Verification Summary will allow the user to view the document types that have been uploaded for each individual. The Delete button will allow the user the remove a document. The Yes button will allow the user to add additional documents. NOTE: Pressing the “Back” button will loose the documents selected.
E-SIGNATURE www.dpssbenefits.lacounty.gov25 E-Signature must be read and signed by the applicant before the application can be submitted.
CONGRATULATIONS PAGE This page will appear confirming the application was successfully submitted. www.dpssbenefits.lacounty.gov26 User can View a summary of the application by selecting the View Summary button. User can also print a copy of the Congratulations screen by selecting the Print button.
VIEW SUMMARY SCREEN www.dpssbenefits.lacounty.gov27 User has the option to print the summary screen by selecting the Print button.
VERIFICATION CHECKLIST Below are some of the most common needed forms. www.dpssbenefits.lacounty.gov28