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1 COLE AUG 00 © 1999, Cisco Systems, Inc. EMEA E-Learning Cisco Case Study Pascal Detemmerman Field Marketing Manager, Education, Cisco Systems EMEA 1.

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Presentation on theme: "1 COLE AUG 00 © 1999, Cisco Systems, Inc. EMEA E-Learning Cisco Case Study Pascal Detemmerman Field Marketing Manager, Education, Cisco Systems EMEA 1."— Presentation transcript:

1 1 COLE AUG 00 © 1999, Cisco Systems, Inc. EMEA E-Learning Cisco Case Study Pascal Detemmerman Field Marketing Manager, Education, Cisco Systems EMEA 1 Presentation_ID © 2000, Cisco Systems, Inc. Lisbon, June 21 st, 2001

2 2 COLE AUG 00 © 1999, Cisco Systems, Inc. Agenda Trends & Opportunities E-Learning defined How have we implemented? Cisco case studies What do we do externally?

3 3 COLE AUG 00 © 1999, Cisco Systems, Inc. Internet Everywhere Networking within the Home Wireless & Mobile Internet Access Internet Enabled Devices

4 4 COLE AUG 00 © 1999, Cisco Systems, Inc. E-Learning is the next major solution … E-Commerce E-Customer Care E-Learning

5 5 COLE AUG 00 © 1999, Cisco Systems, Inc. The New World Learning Challenge Change Speed of Business Knowledge as a competitive advantage Skills Workforce Deficits Shifting Workforce Roles Competitive Speed of Execution/Delivery Develop & Retain The level of mathematical, reasoning, and language development skills rises significantly with jobs in the new economy. Workforce 2020 “The ability to learn faster than your competitors may be the only sustainable competitive advantage.” To Train and Educate 3 times more individuals by 2010! Bloomberg, Feb 2000 To Train and Educate 3 times more individuals by 2010! Bloomberg, Feb 2000

6 6 COLE AUG 00 © 1999, Cisco Systems, Inc. Agenda Opportunities E-Learning defined How have we implemented? Cisco case studies What do we do externally ?

7 7 COLE AUG 00 © 1999, Cisco Systems, Inc. What Is E-Learning? A learning solution enabled or enhanced by the Internet

8 8 COLE AUG 00 © 1999, Cisco Systems, Inc. E-Learning Learner Instructor Learner Knowledge Base Knowledge Base Classroom Company Learning Communities Company Learning Communities Instructor Learner Interactive Learner Web Based Web Based Outside Learning Communities Outside Learning Communities Virtual Chat Employee empoweredEmployee empowered Knowledge brokerKnowledge broker Value, effectivenessValue, effectiveness Just in time, anywhereJust in time, anywhere Accountability--mentor, studentAccountability--mentor, student Classroom & VirtualClassroom & Virtual Employee empoweredEmployee empowered Knowledge brokerKnowledge broker Value, effectivenessValue, effectiveness Just in time, anywhereJust in time, anywhere Accountability--mentor, studentAccountability--mentor, student Classroom & VirtualClassroom & Virtual Instructor command and controlInstructor command and control Expert to noviceExpert to novice Status and reputationStatus and reputation Time, location fixedTime, location fixed Accountability--school, companyAccountability--school, company Bricks and mortarsBricks and mortars Instructor command and controlInstructor command and control Expert to noviceExpert to novice Status and reputationStatus and reputation Time, location fixedTime, location fixed Accountability--school, companyAccountability--school, company Bricks and mortarsBricks and mortars Moving Towards Learner Centric

9 9 COLE AUG 00 © 1999, Cisco Systems, Inc. Agenda Opportunities E-Learning defined How have we implemented? Cisco case studies What do we do externally?

10 10 COLE AUG 00 © 1999, Cisco Systems, Inc. “The current learning model is insufficient to accommodate the needs and realities of companies competing in the global, knowledge-based economy ” Source: SRI Consulting Training Challenge

11 11 COLE AUG 00 © 1999, Cisco Systems, Inc. We expect rapid time to competence … Baseline Technical Competence Immediate Specialization Virtual Team Member 1–3 Months 6–9 Months 3–6 Months 1 Year Foundation New Hire Technology changes Acquisitions integration and New hires New solutions Market changes,..

12 12 COLE AUG 00 © 1999, Cisco Systems, Inc. However we faced some challenges …. 38 Countries 15 # Languages

13 13 COLE AUG 00 © 1999, Cisco Systems, Inc. Business Drivers Objectives: Fast, effective development of mission- critical knowledge; lower-cost, scalable Challenges: Geographically dispersed learners, phenomenal growth, and acquisitions, need for knowledge on demand Pressures: Relentless competition, constantly changing technology, shorter product cycles

14 14 COLE AUG 00 © 1999, Cisco Systems, Inc. We started by building an architecture ….

15 15 COLE AUG 00 © 1999, Cisco Systems, Inc. We started by building a learning architecture Cisco E-Learning Network (Foundation Infrastructure) QoS Security VoiceVideo Multicast VPN SNA Evolution Load Balancing Caching Address Mgmt … …… Management Policy Directory Availability Scalability Cisco IP Fabric Intelligent Network Devices Connectivity Cisco E-Learning System (Application Platform) Cisco E-Learning Connections (Access) Employee Field Partner Customer Management Policy Directory

16 16 COLE AUG 00 © 1999, Cisco Systems, Inc. First we Built the Infrastructure.. Cisco E-Learning Network (Foundation Infrastructure) QoS Security VoiceVideo Multicast VPN SNA Evolution Load Balancing Caching Address Mgmt … …… Management Policy Directory Availability Scalability Cisco IP Fabric Intelligent Network Devices Connectivity Management Policy Directory

17 17 COLE AUG 00 © 1999, Cisco Systems, Inc. Paris Brussels London Cisco IP/VC MCU WAN Main VOD / IPTV server in San Jose Virtual Classrooms/VOD through WAN connectivity Video Broadcast through satellites Solution WAN WANWAN San Jose First we Built the Infrastructure..

18 18 COLE AUG 00 © 1999, Cisco Systems, Inc. Next we delivered the Tools and Technologies...

19 19 COLE AUG 00 © 1999, Cisco Systems, Inc. On demand anytime, anyplace on the fly Scheduled fixed in time and place E-Learning Technologies

20 20 COLE AUG 00 © 1999, Cisco Systems, Inc. CiscoCast

21 21 COLE AUG 00 © 1999, Cisco Systems, Inc. CiscoCast (Push)

22 22 COLE AUG 00 © 1999, Cisco Systems, Inc. Video On Demand Example

23 23 COLE AUG 00 © 1999, Cisco Systems, Inc. Live TV Broadcasting Multi-cast Web-based software product - Cisco IP/TV® Convenient desktop viewing Rebroadcasts Present from any place Reach more learners at smaller costs

24 24 COLE AUG 00 © 1999, Cisco Systems, Inc. Virtual Classroom Bring the classroom to the students Live Interactive Web-Based Events Classroom Environment Questions and Answers Chat Work Groups

25 25 COLE AUG 00 © 1999, Cisco Systems, Inc. Last we provided the Learners with the Access and Portals Cisco E-Learning System (Application Platform) Cisco E-Learning Connections (Access) Employee Field Partner Customer

26 26 COLE AUG 00 © 1999, Cisco Systems, Inc. Access Portals eLearning Connections Employee E-Learning Connection Field E-Learning Connection ISO 9001 Re-Registration E-Learning for Professional Development Partner E-Learning Connection Customer E-Learning Connection

27 27 COLE AUG 00 © 1999, Cisco Systems, Inc. Accessible from CEC: Lists all tools

28 28 COLE AUG 00 © 1999, Cisco Systems, Inc. Learning Management Systems Cataloguing Registration Tracking Testing Reporting Evaluation

29 29 COLE AUG 00 © 1999, Cisco Systems, Inc. Manage your Learning 1. Look at your Roadmap 2. Click Through to Enroll 3. Manage your Schedule

30 30 COLE AUG 00 © 1999, Cisco Systems, Inc. Agenda Opportunities E-Learning defined How have we implemented? One of our internal case study How to leverage our experience with customers

31 31 COLE AUG 00 © 1999, Cisco Systems, Inc. Enabling rapid assessment and remediation Problem : Early April 00 problems identified between TAC & SE understanding of post sales engagement process …... Solution: Train and Assess

32 32 COLE AUG 00 © 1999, Cisco Systems, Inc. A month later over 600 employees had been trained and assessed. “how to set expectations for providing technical support to our common customers”

33 33 COLE AUG 00 © 1999, Cisco Systems, Inc. RESULTS! 200 Managers through program in last 7 months Average cost per student = $21

34 34 COLE AUG 00 © 1999, Cisco Systems, Inc. Internet Business Solutions Group We are collaborating to build a scaleable E-Learning Solution... Vertical Marketing to roll out 50 e-learning sessions Cisco Networking Acadamies Solutions Centers Team Training Partner Team EMEA E-Learning Team Field Marketing Team SAM Team Intelligent Content Networking Products

35 35 COLE AUG 00 © 1999, Cisco Systems, Inc. Agenda Opportunities E-Learning defined How have we implemented? Cisco case studies What do we do externally?

36 36 COLE AUG 00 © 1999, Cisco Systems, Inc. PloughingFactories DrillingOffices ShorthandInternet Skills

37 Source: IDC/Cisco, April ,800, , , , ,000 1,000,000 1,200,000 1,400,000 1,600, Demand Supply Shortage 37 Internetworking Skills Trends

38 Projected 2003 Picture Networking Skills Trends EMEA 2003 =35% Supply 1,323,291 Shortage 710,535 Deman d 2,033,825

39 Projected 2003 Picture Networking Skills Trends European Member states 2003 Supply Shortage Deman d =33% 1,102, ,687 1,654,052

40 Projected 2003 Picture Networking Skills Trends NON-EU Member States 2003 Supply Shortage Deman d =37% 155,986 90, ,511

41 41 COLE AUG 00 © 1999, Cisco Systems, Inc. Networking Academy Key Features Students of hours teaching Lab/practical training E-Learning Based Pedagogically sound Certified Networking Associate Qualification Good example of a Public-Private partnership

42 42 COLE AUG 00 © 1999, Cisco Systems, Inc. EMEA Academy Data Today in Europe Countries = 72 Academies = 1522 Students = 34,226 Male88% Female12%

43 43 COLE AUG 00 © 1999, Cisco Systems, Inc. Where Academy Students are Employed

44 44 COLE AUG 00 © 1999, Cisco Systems, Inc. Forces Driving Change in Higher Education Tuition and Accountability Issues Increasing number of digital students Global competition

45 45 COLE AUG 00 © 1999, Cisco Systems, Inc. How to engage the new economy Issues being confronted by academic leaders … Infrastructure Attracting New Students Market Differentiation New Alliances MyUniversity.edu Public/Private Partnership & e- Commerce eBusiness and Reengineering Privacy, Security, Digital Signature How to move their institution toward appropriate eLearning

46 46 COLE AUG 00 © 1999, Cisco Systems, Inc. Solution: eCampus Faculty/StaffFaculty/Staff PartnersPartnersSuppliersSuppliers StudentsStudents Greater involvement & motivation Higher Productivity Better community support for those who “Get It” Transparent Access to information Radically improved customer satisfaction Increased efficiency eCampus is the use of technology to enhance the access to and delivery of higher education services to benefit students, faculty, staff, partners and suppliers.

47 47F0_6660_c3 © 2000, Cisco Systems, Inc.


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