1. LEADING EFFECTIVE MEETINGS Katie Fearer, Alaska State Library, kathleen.fearer@alaska.gov February 28, 2015

2. Introductions “introductions” by Porsche Brosseau, available from Flickr, licensed under CC BY 2.0introductions Porsche BrosseauCC BY 2.0

3. Sources Articles Douglas, Kimberly. "Ten Pitfalls of Pitiful Meetings." Payroll Manager's Report 10, no. 1 (January 2010): 1-11. Business Source Premier, EBSCOhost (accessed February 16, 2015). Gerschel, Antoine, and Lawrence Polsky. "Meeting With a Mission." PM Network 29, no. 1 (January 2015): 70. Business Source Premier, EBSCOhost (accessed February 16, 2015). Pickett, Ronald B. "Effective Management Is Key to Successful Meetings." Physician Executive 40, no. 3 (May 2014): 44-49. Business Source Premier, EBSCOhost (accessed February 16, 2015). "Spotlight on breaking bad news." Personnel Today (March 14, 2006): 36. Business Source Premier, EBSCOhost (accessed February 13, 2015). "Taking the bias out of meetings." Mckinsey Quarterly no. 2 (June 2010): 68-69. Business Source Premier, EBSCOhost (accessed February 13, 2015).

4. More Sources Books Manage Meetings Positively How to Take Charge and Come Up with Results. London: A. & C. Black, 2006. Moore, Mary Y. The Successful Library Trustee Handbook. Chicago: American Library Association, 2010 Pearl, David. Will There Be Donuts? London: HarperCollins, 2012. Ressler, Cali, and Jody Thompson. Why Managing Sucks and How to Fix It: A Results-Only Guide to Taking Control of Work, Not People. Hoboken: Wiley, 2013. Weisbord, Marvin Ross, and Sandra Janoff. Don't Just Do Something, Stand There! Ten Principles for Leading Meetings That Matter. San Francisco: Berrett-Koehler Publishers, 2007. Other sources Kanter, Beth and Andrea Kihlstedt. Creating Healthy and Productive Meetings, a GuideStar Webinar delivered on February 12, 2015. SAMSHA. American Indian and Alaska Native Culture Card: a Guide to Build Cultural Awareness, available at http://store.samhsa.gov/shin/content/SMA08-4354/SMA08- 4354.pd, (accessed on February 19, 2015).

5. Where we’re going ◦ Visualize a good meeting ◦ Tips and techniques ◦ Common challenges ◦ Practice through group work

6. Visualize a good meeting “Carter, Sadat, and Begin, September 7, 1978” by The Central Intelligence Agency, a U.S. Government Work available from Flickr courtesy of the Jimmy Carter LibraryCarter, Sadat, and Begin, September 7, 1978The Central Intelligence Agency

7. How do we make meetings good? “P9180029e…World Sheepdog Trials” by simonsImages available from Flickr, licensed under CC BY 2.0P9180029e…World Sheepdog Trials simonsImages CC BY 2.0

8. Lay the groundwork “The anti-gadget” by txkimmers, available from Flickr, licensed under CC BY-NC-ND 2.0The anti-gadget txkimmers

9. Plan your meeting ◦ Purpose and outcome ◦ People and roles ◦ Time, location, room preparation ◦ What people need to read, do, bring, think about ◦ Agenda +

10. Create opportunities to think “The Ideas are Turned to Each Other like Electric Sparks” by Mauricio Ulloa, available from Flickr, licensed under CC BY-NC 2.0The Ideas are Turned to Each Other like Electric SparksMauricio UlloaCC BY-NC 2.0

11. Spark the creative mind ◦ Space ◦ Open-ended questions ◦ Movement ◦ Photos & film clips ◦ Whiteboard or flip chart ◦ No judgment

12. Examine all angles ◦ De Bono’s 6 thinking hats ◦ Balance sheet ◦ SWOT analysis ◦ Flow chart ◦ Decision tree

13. Create opportunities to talk “A heated discussion” by Kathleen Tyler Conklin, available from Flickr licensed under CC BY 2.0A heated discussion Kathleen Tyler ConklinCC BY 2.0

14. Structure for the conversation ◦ Ground rules ◦ Open discussion ◦ The “go around” ◦ Subgroups ◦ Devil’s advocate

15. Write it down “Glyphs” by David Lanham, available from Flickr, licensed under CC BY-NC-ND 2.OGlyphsDavid LanhamCC BY-NC-ND 2.O

16. Document the results ◦ Decisions ◦ Action items ◦ Who’s responsible and when is it due ◦ What didn’t get done ◦ Assessment ◦ Follow-up

17. Consider your own role “NICO looks at himself” by Georgia Pinaud, available from Wikimedia Commons, Public DomainNICO looks at himselfWikimedia Commons

18. Lead & get out of the way ◦ Active listening ◦ Observations, questions ◦ Periodic check-in to summarize, reiterate meeting purpose, check for consensus ◦ Your projections ◦ Body language & eye contact

19. Someone is off on a tangent “ ここはどこ ?” by Anna Ayvazyan, available from Flickr, licensed under CC BY-ND 2.0 ここはどこ ?Anna AyvazyanCC BY-ND 2.0

20. Someone is dominating discussion “Fighting Wolves” by Tabako The Jaguar, available from Flickr, licensed under CC BY-ND 2.0Fighting Wolves Tabako The JaguarCC BY-ND 2.0

21. Disagree- ment persists or is heated “Riot Control Training” by The National Guard, available from Flickr, licensed under CC BY 2.0Riot Control Training The National GuardCC BY 2.0

22. You need to deliver bad news “USS Arizona, at height of fire, following Japanese aerial attack on Pearl Harbor, Hawaii,” by U.S. Navy, Library of Congress, LC-USZ62-104778USS Arizona, at height of fire, following Japanese aerial attack on Pearl Harbor, Hawaii

23. It’s a virtual meeting “Teleconference” by Chris Chabot, available from Flickr, licensed under CC BY-NC 2.0Teleconference Chris Chabot CC BY-NC 2.0

24. Cultural differences “Flags“Flags” by Borkur Sigurbjornsson, available from Flickr, licensed under CC BY 2.0Borkur Sigurbjornsson CC BY 2.0

25. Practice in groups Consider any of these outcomes ◦ Reduce expenditures on the resources you license or buy ◦ New policy regarding beverages in the library ◦ Procedures for lending the library’s new ipads to patrons ◦ Staff learns/accepts that several open positions will not be filled due to budget cuts ◦ Ditch the four hypothetical meetings above & come up with your own Take 15 minutes to begin planning your meeting. You don’t need to figure out every aspect, but try to consider at least some of the factors on your handout. Present your plans to the group at large.

26. Three things to put into practice ImageImage available from Pixabay through Creative Commons Public Domain Dedication, CC0 1.0 PixabayCC0 1.0 o Get out of the way o Whiteboard, flip chart o Your turn