3 -Catalysts-Speaking at charge nurse workshop on situational leadershipReports of horizontal violence on our units by new and ancillary staffNurse’s Week Grand Rounds on Nurse to Nurse hostility and health relationshipsPersonal experience
5 -Horizontal Violence- A consistent (hidden) pattern of behavior designed to control, diminish, or devalue another peer (or group) that creates a risk to health and/or safety (Quine 1999, Farrell 2005)-Horizontal Violence-
6 -Horizontal Violence- Overt:name-calling, sarcasm, bickering, fault-finding, back-stabbing, criticism, intimidation, gossip, shouting, blaming, put-downs, raising eyebrows, etc.Covert:unfair assignments, eye-rolling, ignoring, making faces (behind someone’s back), refusal to help, sighing, whining, sarcasm, refusal to work with someone, sabotage, isolation, exclusion, fabrication, etc.“Mister, everybody knows you don’t need a lid on a bucket of crabs.66
7 Horizontal Violence AKA: Lateral ViolenceWorkplace IncivilityBullyingWorkplace AggressionNurses Eating Their Young
8 Why Should We Promote Civility, Communication, Teamwork? It’s all aboutthe Patient
11 -Survey of multidisciplinary staff- Within the last 12 months, how often have you personally experienced or witnessed the following: Harshly criticizing someone without having heard both sides of the story. neveroncea few timesmonthlyweeklydailyWithin the last 12 months How often have you personally experienced or witnessed the following. Complaining about a co-worker to others instead of attempting to resolve a conflict directly by discussing it with that person? never
12 -Presented plans to our psych practice council-
14 Inpatient Psychiatry Survey Responses Answer these questions from the perspective of how you personally have been affected within the last 12 mos; I’ve not spoken up about something because of fear of retaliation.Never54.9%39Once5.6%4A few times25.4%18MonthlyWeekly8.5%6Daily0%
15 Inpatient Psychiatry Survey Responses Answer these questions from the perspective of how you personally have been affected within the last 12 mos; I have hesitated to ask a question for fear I would be ridiculed.Never66.2%47Once0%A few times23.9%17Monthly4.2%3Weekly5.6%4Daily
16 Inpatient Psychiatry Survey Responses In general, horizontal or lateral violence occurs on psychiatry?Never33.8%24Once2.8%2A few times28.2%20Monthly8.5%6Weekly16.9%12Daily9.9%7
17 -Placed Commitment to my Co-worker laminated poster in several locations on units- (Creative Heath Care Management, Inc)
18 -Bought “Commitment to my Co-worker” pins and cards- Encouraging staff to meet with each other and facilitating conversations with staff to address communication issues, summing up conversation by giving out pins and cards to those in attendance.
19 -Popcorn and a Movie- “Healing Nurse-to-Nurse Hostility and Creating Healthy Relationships”Presented by:Kathleen Bartholomew, RN, MNNational Speaker and Author of “Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication;”“Ending Nurse to Nurse Hostility,”“Stressed Out About Communication,”and “The Image of Nursing”Kathleen’s thoughtful presentations inter-laced with research reawaken every nurse’s commitment and love of nursing.Her most ardent desire is to empower nurses through knowledge and the power of story. Come and be inspired!
20 -We Shared the Results of the Survey before showing the movie-
21 Commitment to My Coworkers Card included with each bag of popcorn!
22 Over 40 staff viewed the video during 3 presentations – Standing room only!
25 Sample Comments: “ The silence is painful and not helpful at all.” “This article illustrates how standing up for yourself engenders respect and can alter dynamics in the relationship.”
26 -Added annual evaluation goal: To reduce and eliminate horizontal and lateral violence on Inpatient Psychiatry by using Caring and Collaborative Communication-
27 -”Walking the Walk”-Talking about how I (Lauren) plan to improve my own communication style and holding myself accountable in front of other staff members. Apologizing publicly if needed. Making a commitment as a manager to make this a priority and project in the next year 2012.“Managers are the culture carriers of the organization.”- Farrell (2005)
28 -Commitment to Coworkers- Linda and Elaine emphasize our commitment to no horizontal violence when orienting new staff to our unitsFAHC Standards of Excellence
29 -Purchased books for units by Kathleen Bartholomew-
30 -Addressing and meeting with identified staff on our units to assist them in getting greater awareness about their communication style and offer assistance for improvement. (Gave out crucial conversation book)-FAHC offers Crucial Conversation Programwhich Linda (Clinical Nurse Specialist) andElaine (Nurse Educator) have attended
31 -Sharepoint Blog – Lauren’s Desk- Why should we spend time on relationships?How we treat each other has a direct impact on our abilityto produce quality work. When we are ineffective communicatorsor don't trust and respect one another, delays in accomplishingour work occur. We can create safety issues by not speaking upor to another employee. Patients are impacted by our ability tocommunicate as a team.
34 -Future Plans- Resurvey our staff Continue to post information on horizontal violenceEncourage staff to communicate openly about lateral violence when it occursSupport staff in attending Crucial Conversations classes and conferences dealing with related topics
35 -Finding Our Voice-“The truth is that neither checklists, nor procedures, or process improvement will work in the absence of meaningful, collegial relationships in which every member of the team feels comfortable communicating what they see, feel and know at all times. Silent cultures never change. Find the courage. Find your voice.”- Kathleen Bartholomew RN,RC,MN (2009)