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Practice review 3: Pre-legal interventions and working with perpetrators Presentation Brian Cooke, Senior Community Safety Officer, Broxbourne Housing.

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Presentation on theme: "Practice review 3: Pre-legal interventions and working with perpetrators Presentation Brian Cooke, Senior Community Safety Officer, Broxbourne Housing."— Presentation transcript:


2 Practice review 3: Pre-legal interventions and working with perpetrators Presentation Brian Cooke, Senior Community Safety Officer, Broxbourne Housing Association Carl Wanless, Community Ranger, Broxbourne Housing Association

3 Safer Communities Team Brian Cooke – Safer Communities Manager

4 We will be discussing Supportive measures for perpetrators of anti-social behaviour. Whole-family working by way of case study. Reward-led Acceptable Behaviour Agreements. Perpetrator survey. Case study: Carl

5 Why so much emphasis on perpetrators?  Time has shown us that we spend 80% of our time dealing with the same 20% of perpetrators.  By making a permanent difference we could reduce this ratio.  When dealing with large families it is likely that at some point in the future the younger members will be our tenants.  Reduction in lengthy legal work and evictions.  To ensure that all our residents’ support needs have been identified.  To maintain an impartial service.  To prevent exclusion

6 Supportive measures for perpetrators Every case is uniquely different as are those involved and a “one size fits all” approach has proved not to be very effective. However we can group the types of complaints as Low level neighbour disputes which clear written tenancy warnings or words of advice can bring to an end quickly. Mid range reports of individuals or families causing a nuisance to others or entire areas, which by their very nature can be the most difficult to resolve due to the complexity of all those involved.

7 Supportive measures for perpetrators High level incidents where serious assaults have taken place or clear criminal activity is present and immediate and decisive action such as injunctions and possession proceedings can be implemented. We find that much of our time and effort is spent on the mid range cases as actions required are dependant on the circumstances of the individual or the dynamics within the family. With most of our perpetrator support being active in this area.

8 Supportive measures for perpetrators Assessments A thorough home assessment will help plan actions and referrals. Some things to consider may be: Family structure in the home. Mental health issues. Drug or alcohol dependency. Domestic violence. School attendance. Financial inclusion. Learning or physical disabilities. Other agencies currently involved. Parenting Skills. Spare Time

9 Supportive measures for perpetrators Working in Partnership Establishing good relationships with other agencies is paramount for effective actions - some examples of how we have secured external services: Mental health issues: Monthly meetings with all MH units to secure fast track referrals. Drug or alcohol dependency: Fast track treatment via local C-DAT’s and re-hab. School attendance: Allocated school attendance officer.

10 Supportive measures for perpetrators Working in Partnership Financial inclusion. Part funding of CAB advisor. Learning or physical disabilities: Designated social worker for the Housing Association

11 Supportive measures for perpetrators Family intervention projects Working with whole families can be demanding, complex and even frustrating but can also be very rewarding. A single family can generate many complaints regarding their behaviour from multiple sources and can affect an entire estate. But if all members of family are behaving in a similar manor it is likely that the core issues are centralized to some degree, it is important to identify these as it will be the main catalyst for behaviour.

12 Supportive measures for perpetrators Family intervention projects The Buck Family - a case study The Buck Family had generated over 30 complaints within an eight week period, reports varied from shouting, swearing, and being abusive against other residents to criminal damage and drug use. The extended family were historically known as problematic for many years. A home visit and full assessment was carried out by staff where the following information was obtained.

13 Supportive measures for perpetrators One 70 year old female, her two daughters of 31 and 35yrs and their seven children all between the ages of 6 and 16yrs living in a 4 bedroom flat. Both daughters were dependant on heroin and methadone. None of the children were attending school. Both daughters had lost their previous accommodation due to rent arrears and nuisance. All adults admitted to being unable to control the children. The only income was that of state pension and child benefit.

14 Supportive measures for perpetrators There were no beds in the property only mattresses without bedding. With two rooms only big enough for one occupant each The general condition of the home was very poor and in need of repair. A case conference was immediately called where Schools, Youth Offending, CSF & ACS, LA housing, police, HPPP (private parenting), C-DAT, maintenance, YISP and our legal team all attended. After consultation with the family the following actions took place:

15 Supportive measures for perpetrators One daughter was fast tracked into detox and rehab. The other daughter scripted immediately for methadone and detoxed at home. Private parenting was provided by BHA for adults and children. Youth offending arranged for punishment to be directly linked to family intervention project and ABA’s Financial support was provided were tax-credits and income support was put on-line. Schools attendance officer interviewed each child individually to create a specific action plan with getting each child back into school. 70 year old was allocated her own ASW

16 Supportive measures for perpetrators The safer communities team carried out a refurb project on the home where all members of the household stripped walls and painted the entire home and gutted the property. The team managed to source enough new beds for all those living in the home with bedding and furniture was donated. Contractor offered to, and did carpet the home for free. Maintenance brought forward new kitchen and bathroom. ABA’s were accepted by the four eldest children who were responsible for some of the nuisance caused. Family open talk sessions arranged.

17 Supportive measures for perpetrators The Acceptable Behaviour Agreements that were presented to the children as with all our ABA’s have some level of reward attached. This is not to be considered as rewarding bad behaviour, as any rewards that are given at the end of the ABA must be relevant to diverting and occupying time and earned by good behaviour.

18 Supportive measures for perpetrators As ever a good and successful ABA will be relevant but should also be measurable with regular contact with the individual and their family. Guidance offered throughout so that any issue that arise can be dealt with, such as referrals to other agencies. Simply issuing an ABA for six months is not good enough and could prove to be ineffective.

19 Supportive measures for perpetrators A good ABA should flow similar to this: During or prior to signing the ABA, a needs assessment should take place with appropriate referrals made, e.g. parenting. At the sign up a clear plan for the full period should be agreed with review meetings being offered at least once a month. Any breaches should be discussed in an attempt to identify the reasons behind the breach and look at ways of reducing repeated incidents. Identify interests of the individuals during the monitoring period as to engage them in a diversionary projects as part of the exit strategy.

20 Supportive measures for perpetrators At the end of the ABA period we present the individual with a framed certificate of completion which is signed by ourselves, the association’s Chief Executive and the Chief Inspector of our police unit. If the individual has chosen to take advantage of our reward scheme this will also be presented with the certificate, some of the rewards requested have been: Year’s subscription to dance and drama classes. Year’s membership to local gym. Guitar lessons Tools for apprenticeship secured during ABA Football academy for summer holiday

21 Supportive measures for perpetrators We have found that close supervision and the offer of extended diversionary projects has reduced re- offending to zero in the last year. All the Buck Children are now in their fifth month of their ABA’s with no breaches to date and are planning their exit activities, a day out ice skating as a family and football coaching has been requested so far. To date there have been no further breaches from the Buck household and the improved living conditions have created a whole new level of value within the family.

22 Supportive measures for perpetrators Feedback from residents and complainants is that there is a significant change in the behaviour of the family and a clear reduction in nuisance. The Buck family feel that the home is more settled and are pleased with the progress they have made and feel more valued as individuals. Feedback is essential to ensure that measures taken were effective and to assess how things can be improved on.

23 Perpetrator Surveys As well as surveying complainants we have been surveying perpetrators for the last 12 months and will continue to do so as we have found this beneficial in: Developing, improving and providing a more effective and relative service. Ensuring and evidencing that we are providing an impartial service. Measuring how effective the service is. Justify costs and Value for Money.

24 Working with individuals Case Study Carl was identified as being part of a group who were responsible for low level nuisance which in time developed into more concerning behaviour including criminal behaviour. Carl as were the others involved were dealt with via ABA Parenting Youth offending YISP Team

25 Working with individuals Despite the work carried out by staff and other agencies Carl and two other members of the group continued to cause a nuisance, and were ultimately served ASBO’s to bring an end to the nuisance. It is not uncommon for practitioners to step back and allow Police to deal with the individual and breaches from this point on.

26 Working with individuals However the team took this opportunity to engage further and offered more options in order to help the ASBO’s to succeed. Carl took the opportunity to work with staff in addressing his behaviour and changing his life’s direction. Carl initially took the role of Mentor and met with those youngsters who were appearing on our radar as causing low level nuisance and spoke to them about his journey and how his behaviour had affected his family and his future plans.

27 Working with individuals Carl later said that he would like to put right some of the bad things he done by carrying out some cleaning duties on our estates. From this Carl secured casual work with the caretaking department of BHA. The manger was very impressed with Carl’s commitment and hard work and offered him a temporary post within the community rangers service.

28 Working with individuals More recently Carl had an interview with the association and has secured a full time position where he is considered by his manger to be one of his best workers. Carl has also been awarded Extra Mile Awards by the Chief Executive in response to the good work that he done when dealing with some difficult situation. Carl is not unique but the options given to him may have been.

29 Working with individuals Following this approach we have secured work placement within local organisations who were eager to take on those who needed opportunities to change their path. Again, feedback from complainants was very positive and were pleased to see someone “turn things around” and not ending up in prison or homeless.

30 Working with individuals I would like to introduce to Carl who will give his views of how he found the approach and how it has affected his future. Carl is happy to be asked questions if you have any.

31 How effective is our work with perpetrators? Repeat offending is almost non existent. Evictions for ASB is at it lowest for three years. 70% reduction in legal costs for possession. Complainant satisfaction is at 86% Perpetrator satisfaction is at 84%

32 Thank you for your interest

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