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LegalTech® New York January 29 – 31, 2013 LegalTech® New York January 29 – 31, 2013 Protecting Your Crown Jewels in a Virtual World: Strategic Systems.

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Presentation on theme: "LegalTech® New York January 29 – 31, 2013 LegalTech® New York January 29 – 31, 2013 Protecting Your Crown Jewels in a Virtual World: Strategic Systems."— Presentation transcript:

1 LegalTech® New York January 29 – 31, 2013 LegalTech® New York January 29 – 31, 2013 Protecting Your Crown Jewels in a Virtual World: Strategic Systems Recovery January 29, 2013 3:45 - 5 PM New York Hilton

2 LegalTech® New York 2013 2 Speakers: Marcus Bluestein, Kraft Kennedy, Moderator Steven Shock, Irell & Manella LLP Jim McCue, Rodey Law Firm Steve Skidmore, Martin, Clearwater & Bell LLP

3 LegalTech® New York 2013 3 Industry Trends Marcus Bluestein Chief Technology Officer Kraft Kennedy

4 LegalTech® New York 2013 4 Industry Trends Use of server virtualization increase again…

5 LegalTech® New York 2013 5 Industry Trends …as does use of SANs.

6 LegalTech® New York 2013 6 Industry Trends Traditional backup systems are declining

7 LegalTech® New York 2013 7 Industry Trends Firms increase use of disk-based backup

8 LegalTech® New York 2013 8 Industry Trends …increase use of replication technology,

9 LegalTech® New York 2013 9 Industry Trends …and slowly begin to explore online backup.

10 LegalTech® New York 2013 10 RPO and RTO R ECOVERY P OINT O BJECTIVE (RPO) The amount of data loss associated with a service failure. The Recovery Point Objective (RPO) is the point in time to which you must recover data as defined by your organization. This is generally a definition of what an organization determines is an "acceptable loss" in a disaster situation. If the RPO of a company is 2 hours and the time it takes to get the data back into production is 5 hours, the RPO is still 2 hours. Based on this RPO the data must be restored to within 2 hours of the disaster. R ECOVERY T IME O BJECTIVE (RTO) The amount of downtime associated with a service failure. This is meant to describe the amount of time between when a service becomes unavailable to users and when service is restored. This includes time to try to fix the problem without resorting to the recovery procedures, the time to enact the recovery process, testing of the recovered system and communication to the users.

11 LegalTech® New York 2013 11 RPO and RTO Application Perceived RTO Perceived RPO Achievable RTO Achievable RPO Desired RTO Desired RPO Messaging DMS Accounting Lit Support Remote Access CRM Docketing HR Records Management Knowledge Management Other practice area specific systems Applications

12 LegalTech® New York 2013 12 Strategic Disaster Recovery with Exchange 2010 Steven Shock Chief Technology Officer Irell & Manella LLP (310) 203-7511

13 LegalTech® New York 2013 13 Irell & Manella LLP 450 users 2 Offices IP Litigation Concierge Service Retention Policy

14 LegalTech® New York 2013 14 Irell Environment Los Angeles Primary Data Center Newport Beach Data Center Arizona Data Center HP Server – DL 380: 20 Hosts HP Storage – HP P4000 Lefthand: 1.5 Petabyte raw storage VMWare 5.1 - SRM Cisco Nexus Core Switching MPLS – 100mbps each location Watchguard Branch Office VPN – LA & AZ

15 LegalTech® New York 2013 15 BASIC CONCEPTS

16 LegalTech® New York 2013 16 Client Connections MAPI Connects through the CAS Role What “Mailbox” Server is listed in Outlook Profile?

17 LegalTech® New York 2013 17 Database Availability Group Replication Boundary High Availability vs. Site Resiliency –HA is Site-based –Site Resiliency Across Sites Consider Recovery Objectives Quorum Isolation

18 LegalTech® New York 2013 18 Redundancies Servers / VMs Load Balancing Multiple Database Copies Shadow Redundancy

19 LegalTech® New York 2013 19 Design Philosophy New Design Philosophy –Recovery Objectives –Database Design Dependent on Environment –Simple –Complex –Moderately Complex Staggering Number of Options!

20 LegalTech® New York 2013 20 Design Options High Availability Exchange Native VMware Third Party On-premise Third Party Email Continuity Client Connectivity Outlook AnyWhere Outlook WebApp SSLVPN / UAG Mobile Devices MDM Replication Exchange Native Third Party Software SAN-based Future Integration Disaster Recovery Exchange Native Third Party Email Continuity Third Party On-premise Software Based SAN Solutions Too Many Options!

21 LegalTech® New York 2013 21 Recovery Objectives Reasonable Objectives are Usually Exceeded –Don’t Increase Firm Expectations! What Failures are you Designing for? –Failure Domain(s) Time Objective (RTO) Point Objective (RPO)

22 LegalTech® New York 2013 22 Database Design Philosophies: Old and New –Policy –Backups –Recovery Objectives Large Databases Archive Database Lagged Copies

23 LegalTech® New York 2013 23 Database Single Item Recovery Recovery Database Override Mount Dial Offline Database Copy Seeding – perform-an-online-offline-database-seed.aspx perform-an-online-offline-database-seed.aspx

24 LegalTech® New York 2013 24 CAS / Hub Roles Multiple Servers Hosting Roles Production and DR NLB for CAS Hub – Native HA

25 LegalTech® New York 2013 25 Network / WAN WAN Redundancy –Links –Carriers –Equipment Replication Network DAG Replication Maximum Latency –Adjust Cluster Settings?

26 LegalTech® New York 2013 26 Backup / Recovery Monolithic Point in Time No Backups SAN Replication Recovery Database Portable Database

27 LegalTech® New York 2013 27 Other Options HA at Virtualization Level SAN Replication –Database or Full Environment Managed & Cloud Services

28 LegalTech® New York 2013 28 DR Testing Worse Than a Disaster? Full Failover vs. Unit Testing VMware / Site Recovery Manager –Restore Environment in a “Bubble” –Restoring DAG Can be Difficult –Consider New Server and Database Portability

29 LegalTech® New York 2013 29 Site Failover Database Failover Activation Blocking CAS Proxying Site Failover –Start/Restore DAG –Update DNS Internet Mail

30 LegalTech® New York 2013 30 Site Failback Restore / Resume Servers Resume / Update Database Copies Verify Health Failover Databases Update DNS

31 LegalTech® New York 2013 31 Lessons Learned - 1 NLB / Kerberos Authentication –Consider DR site – DAG in a Single Site? –Put DAG in DAC Mode Anyway –DatacenterActivationMode [DAGName] –DatacenterActivationMode DAGOnly Only One CAS Server? –Still Consider using CASArray Setting –Future Growth

32 LegalTech® New York 2013 32 Lessons Learned - 2 Failback URL – exchange-namespace-planning.aspx exchange-namespace-planning.aspx Namespace Considerations –Internet Name(s) –MAPI –Don’t Mix!

33 LegalTech® New York 2013 33 Steven Shock Chief Technology Officer Irell & Manella LLP (310) 203-7511

34 LegalTech® New York 2013 34 Q & A: Steven Shock

35 LegalTech® New York 2013 35 Back Up/Recovery with VMWare Jim McCue Information Systems Manager Rodey Law Firm

36 LegalTech® New York 2013 36 Rodey Environment Overview –75 attorneys/150 people/2 offices –Litigation/Business –30 mb QMOE WAN Albuquerque – Santa Fe

37 LegalTech® New York 2013 37 Rodey Environment Virtualization –80% virtual –2 datacenters (Albuquerque, Santa Fe) –4 VMWare 4.1 esxi hosts w H/A –30 Guests Exchange 2010 Aderant Autonomy BES, File Servers, DCs, MailMarshal

38 LegalTech® New York 2013 38 Rodey Environment EqualLogic SANS –Albuquerque 2 x PS6000XV 13 TB usable 3.5 TB data + replication –Santa Fe PS6000E 11 TB usable 3 TB data + replication Local disk backup storage –Albuquerque, Santa Fe Drobo B1200i: 12TB Disk to tape: Dell Powervault lto5 tape autoloader

39 LegalTech® New York 2013 39 Rodey Goals RPO (Recovery Point Objective)=4 hour RTO (Recovery Time Objective)=8 hours, 16 hours –Tier one applications=8 hours Network Authentication E-Mail Documents Time Entry & Billing –Tier two applications=16 hours E-discovery & Litigation DBs BES Citrix

40 LegalTech® New York 2013 40 Rodey Goals D/R –Move operations to other office –Replication Restores –VM Level Recovery –Application Level Recovery Files, SQL, Exchange, A/D Archive to tape->move to disk offsite in the future

41 LegalTech® New York 2013 41 EqualLogic Thin provisioning Snapshots Replication –6.0 firmware: Synchronous EqualLogic Snapshot Manager/VMware Edition (ASM/VE) –VMWare Tools quiescence –VMWare consistent image EqualLogic Snapshot Manager/Microsoft Edition (ASM/ME) –Volume Shadow Copy: Exchange, SQL –Requires guest attached storage –Transactional consistent image –No log truncation

42 LegalTech® New York 2013 42 Veeam Backup & Replication Bare metal hypervisor backup –Vmware/Hyper-V Deduplication Compression Changed Block Tracking (VMware CBT)

43 LegalTech® New York 2013 43 Veeam Backup & Replication Application aware processing –Exchange, SQL, AD, Sharepoint –Veeam agent -> MS VSS agents –No permanent guest agent –Transactional consistent image –Log truncation

44 LegalTech® New York 2013 44 Veeam 6 – distributed processing

45 LegalTech® New York 2013 45 Veeam Backups Full, Incremental Reverse Incremental

46 LegalTech® New York 2013 46 Veeam Replication Replication –Full + VMWare snapshots –Network mapping and re-IP

47 LegalTech® New York 2013 47 Veeam Replication Replication Recovery –Failover –Failback

48 LegalTech® New York 2013 48 Veeam Verification SureBackup –Live Verification –Virtual Lab –Application Group –Scheduled

49 LegalTech® New York 2013 49 Veeam Verification Application Group - Role

50 LegalTech® New York 2013 50 Veeam Restores

51 LegalTech® New York 2013 51 Veeam Restores Instant Recovery –Mount backup file as NFS –Track VM changes to store –Vmotion backup file +changes VM –Overwrite, new location VM Hard Disks Guest Files Application Items: Application Item Recover –Exchange, SQL, AD

52 LegalTech® New York 2013 52 What does Rodey do? Backups –Veeam to disk –Backup Exec disk to tape Replication –Veeam to remote SAN Snapshots –Equallogic to same SAN

53 LegalTech® New York 2013 53 EqualLogic & Veeam Application specific tips –Active Directory avoid restore/failover –SQL Use native SQL backups to disk Don’t truncate logs with Veeam –Exchange Tie to A/D backup DAGs - watch for failover

54 LegalTech® New York 2013 54 EqualLogic & Veeam Things to watch out for –Stagger scheduling Backups Replication Snapshots Backup of backups –Open snapshots: alarms –Virtual or physical –Don’t backup to VMWare disks! Guest attached storage

55 LegalTech® New York 2013 55 Jim McCue Information Systems Manager Rodey Law Firm (505) 766-7504

56 LegalTech® New York 2013 56 Q & A: Jim McCue

57 LegalTech® New York 2013 57 Backing Up with Evault Steve Skidmore IT Director Martin Clearwater & Bell LLP

58 LegalTech® New York 2013 58 Backing Up with Evault Martin Clearwater & Bell LLP –Litigation Firm –IT Department

59 LegalTech® New York 2013 59 Backing Up with Evault Risk Assessment –Security Risk Tolerance Interruption to business can be costly Responsibility to clients –Geographical Location United Nations, Israeli Consulate, Grand Central Station –Hardware / Software Infrastructure –Regulatory Compliance Requirement

60 LegalTech® New York 2013 60 Backing Up with Evault Risk Assessment –Disaster –Outages –Planned Maintenance

61 LegalTech® New York 2013 61 Backing Up with Evault Risk Assessment –Essential Applications –Recommended Applications –Non-Essential Applications

62 LegalTech® New York 2013 62 Backing Up with Evault Risk Assessment –Who is going to access the recovery system? –Where are they going to access from? –How will they access the system?

63 LegalTech® New York 2013 63 Backing up with Evault Things to consider –Traditional backups Significant capital Costly to scale Multiple systems –Cloud-based DR services Turnkey solution Virtualized environments Overburdened Budget-friendly

64 LegalTech® New York 2013 64 Backing up with Evault Cloud Disaster Recovery Service –Is data securely transferred? –Is data securely stored? –How does the authentication process work? –Meet regulatory requirements? –Bandwidth capacity?

65 LegalTech® New York 2013 65 Backing up with Evault Cloud Disaster Recovery Service –Secure,Virtual hot cloud environment –SSAE 16-compliant data center –ISO Certified –HIPAA Compliant –Offsite Solution –4hr SLA

66 LegalTech® New York 2013 66 Backing up with Evault Hybrid Approach –On Prem –Cloud

67 LegalTech® New York 2013 67 Backing up with Evault Setup –Application Plug-ins –Backup Agents –Collector S/W –Additional NIC –Subnet –VPN

68 LegalTech® New York 2013 68 Backing up with Evault Setup –Replication Vaults Servers –Utilities Migrate Optimization Test

69 LegalTech® New York 2013 69 Q & A: Steve Skidmore

70 LegalTech® New York 2013 70 Q & A: General

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