Presentation on theme: "LegalTech® New York January 29 – 31, 2013 LegalTech® New York January 29 – 31, 2013 Protecting Your Crown Jewels in a Virtual World: Strategic Systems."— Presentation transcript:
LegalTech® New York January 29 – 31, 2013 LegalTech® New York January 29 – 31, 2013 Protecting Your Crown Jewels in a Virtual World: Strategic Systems Recovery January 29, 2013 3:45 - 5 PM New York Hilton
LegalTech® New York 2013 2 Speakers: Marcus Bluestein, Kraft Kennedy, Moderator Steven Shock, Irell & Manella LLP Jim McCue, Rodey Law Firm Steve Skidmore, Martin, Clearwater & Bell LLP
LegalTech® New York 2013 3 Industry Trends Marcus Bluestein Chief Technology Officer Kraft Kennedy email@example.com
LegalTech® New York 2013 4 Industry Trends Use of server virtualization increase again…
LegalTech® New York 2013 5 Industry Trends …as does use of SANs.
LegalTech® New York 2013 6 Industry Trends Traditional backup systems are declining
LegalTech® New York 2013 7 Industry Trends Firms increase use of disk-based backup
LegalTech® New York 2013 8 Industry Trends …increase use of replication technology,
LegalTech® New York 2013 9 Industry Trends …and slowly begin to explore online backup.
LegalTech® New York 2013 10 RPO and RTO R ECOVERY P OINT O BJECTIVE (RPO) The amount of data loss associated with a service failure. The Recovery Point Objective (RPO) is the point in time to which you must recover data as defined by your organization. This is generally a definition of what an organization determines is an "acceptable loss" in a disaster situation. If the RPO of a company is 2 hours and the time it takes to get the data back into production is 5 hours, the RPO is still 2 hours. Based on this RPO the data must be restored to within 2 hours of the disaster. R ECOVERY T IME O BJECTIVE (RTO) The amount of downtime associated with a service failure. This is meant to describe the amount of time between when a service becomes unavailable to users and when service is restored. This includes time to try to fix the problem without resorting to the recovery procedures, the time to enact the recovery process, testing of the recovered system and communication to the users.
LegalTech® New York 2013 11 RPO and RTO Application Perceived RTO Perceived RPO Achievable RTO Achievable RPO Desired RTO Desired RPO Messaging DMS Accounting Lit Support Remote Access CRM Docketing HR Records Management Knowledge Management Other practice area specific systems Applications
LegalTech® New York 2013 12 Strategic Disaster Recovery with Exchange 2010 Steven Shock Chief Technology Officer Irell & Manella LLP SShock@irell.com (310) 203-7511
LegalTech® New York 2013 13 Irell & Manella LLP 450 users 2 Offices IP Litigation Concierge Service Retention Policy
LegalTech® New York 2013 14 Irell Environment Los Angeles Primary Data Center Newport Beach Data Center Arizona Data Center HP Server – DL 380: 20 Hosts HP Storage – HP P4000 Lefthand: 1.5 Petabyte raw storage VMWare 5.1 - SRM Cisco Nexus Core Switching MPLS – 100mbps each location Watchguard Branch Office VPN – LA & AZ
LegalTech® New York 2013 16 Client Connections MAPI Connects through the CAS Role What “Mailbox” Server is listed in Outlook Profile?
LegalTech® New York 2013 17 Database Availability Group Replication Boundary High Availability vs. Site Resiliency –HA is Site-based –Site Resiliency Across Sites Consider Recovery Objectives Quorum Isolation
LegalTech® New York 2013 18 Redundancies Servers / VMs Load Balancing Multiple Database Copies Shadow Redundancy
LegalTech® New York 2013 19 Design Philosophy New Design Philosophy –Recovery Objectives –Database Design Dependent on Environment –Simple –Complex –Moderately Complex Staggering Number of Options!
LegalTech® New York 2013 20 Design Options High Availability Exchange Native VMware Third Party On-premise Third Party Email Continuity Client Connectivity Outlook AnyWhere Outlook WebApp SSLVPN / UAG Mobile Devices MDM Replication Exchange Native Third Party Software SAN-based Future Integration Disaster Recovery Exchange Native Third Party Email Continuity Third Party On-premise Software Based SAN Solutions Too Many Options!
LegalTech® New York 2013 21 Recovery Objectives Reasonable Objectives are Usually Exceeded –Don’t Increase Firm Expectations! What Failures are you Designing for? –Failure Domain(s) Time Objective (RTO) Point Objective (RPO)
LegalTech® New York 2013 22 Database Design Philosophies: Old and New –Policy –Backups –Recovery Objectives Large Databases Archive Database Lagged Copies
LegalTech® New York 2013 23 Database Single Item Recovery Recovery Database Override Mount Dial Offline Database Copy Seeding –http://blogs.technet.com/b/timmcmic/archive/2011/07/12/exchange-2010-using-vss-to- perform-an-online-offline-database-seed.aspxhttp://blogs.technet.com/b/timmcmic/archive/2011/07/12/exchange-2010-using-vss-to- perform-an-online-offline-database-seed.aspx
LegalTech® New York 2013 24 CAS / Hub Roles Multiple Servers Hosting Roles Production and DR NLB for CAS Hub – Native HA
LegalTech® New York 2013 25 Network / WAN WAN Redundancy –Links –Carriers –Equipment Replication Network DAG Replication Maximum Latency –Adjust Cluster Settings?
LegalTech® New York 2013 26 Backup / Recovery Monolithic Point in Time No Backups SAN Replication Recovery Database Portable Database
LegalTech® New York 2013 27 Other Options HA at Virtualization Level SAN Replication –Database or Full Environment Managed & Cloud Services
LegalTech® New York 2013 28 DR Testing Worse Than a Disaster? Full Failover vs. Unit Testing VMware / Site Recovery Manager –Restore Environment in a “Bubble” –Restoring DAG Can be Difficult –Consider New Server and Database Portability
LegalTech® New York 2013 29 Site Failover Database Failover Activation Blocking CAS Proxying Site Failover –Start/Restore DAG –Update DNS Internet Mail
LegalTech® New York 2013 30 Site Failback Restore / Resume Servers Resume / Update Database Copies Verify Health Failover Databases Update DNS
LegalTech® New York 2013 31 Lessons Learned - 1 NLB / Kerberos Authentication –Consider DR site –http://technet.microsoft.com/en-us/library/ff808312.aspxhttp://technet.microsoft.com/en-us/library/ff808312.aspx DAG in a Single Site? –Put DAG in DAC Mode Anyway –DatacenterActivationMode [DAGName] –DatacenterActivationMode DAGOnly Only One CAS Server? –Still Consider using CASArray Setting –Future Growth
LegalTech® New York 2013 33 Steven Shock Chief Technology Officer Irell & Manella LLP SShock@irell.com (310) 203-7511
LegalTech® New York 2013 34 Q & A: Steven Shock
LegalTech® New York 2013 35 Back Up/Recovery with VMWare Jim McCue Information Systems Manager Rodey Law Firm firstname.lastname@example.org
LegalTech® New York 2013 36 Rodey Environment Overview –75 attorneys/150 people/2 offices –Litigation/Business –30 mb QMOE WAN Albuquerque – Santa Fe
LegalTech® New York 2013 37 Rodey Environment Virtualization –80% virtual –2 datacenters (Albuquerque, Santa Fe) –4 VMWare 4.1 esxi hosts w H/A –30 Guests Exchange 2010 Aderant Autonomy BES, File Servers, DCs, MailMarshal
LegalTech® New York 2013 38 Rodey Environment EqualLogic SANS –Albuquerque 2 x PS6000XV 13 TB usable 3.5 TB data + replication –Santa Fe PS6000E 11 TB usable 3 TB data + replication Local disk backup storage –Albuquerque, Santa Fe Drobo B1200i: 12TB Disk to tape: Dell Powervault lto5 tape autoloader
LegalTech® New York 2013 39 Rodey Goals RPO (Recovery Point Objective)=4 hour RTO (Recovery Time Objective)=8 hours, 16 hours –Tier one applications=8 hours Network Authentication E-Mail Documents Time Entry & Billing –Tier two applications=16 hours E-discovery & Litigation DBs BES Citrix
LegalTech® New York 2013 40 Rodey Goals D/R –Move operations to other office –Replication Restores –VM Level Recovery –Application Level Recovery Files, SQL, Exchange, A/D Archive to tape->move to disk offsite in the future
LegalTech® New York 2013 51 Veeam Restores Instant Recovery –Mount backup file as NFS –Track VM changes to store –Vmotion backup file +changes VM –Overwrite, new location VM Hard Disks Guest Files Application Items: Application Item Recover –Exchange, SQL, AD
LegalTech® New York 2013 52 What does Rodey do? Backups –Veeam to disk –Backup Exec disk to tape Replication –Veeam to remote SAN Snapshots –Equallogic to same SAN
LegalTech® New York 2013 53 EqualLogic & Veeam Application specific tips –Active Directory avoid restore/failover –SQL Use native SQL backups to disk Don’t truncate logs with Veeam –Exchange Tie to A/D backup DAGs - watch for failover
LegalTech® New York 2013 54 EqualLogic & Veeam Things to watch out for –Stagger scheduling Backups Replication Snapshots Backup of backups –Open snapshots: alarms –Virtual or physical –Don’t backup to VMWare disks! Guest attached storage
LegalTech® New York 2013 55 Jim McCue Information Systems Manager Rodey Law Firm email@example.com (505) 766-7504
LegalTech® New York 2013 57 Backing Up with Evault Steve Skidmore IT Director Martin Clearwater & Bell LLP firstname.lastname@example.org
LegalTech® New York 2013 58 Backing Up with Evault Martin Clearwater & Bell LLP –Litigation Firm –IT Department
LegalTech® New York 2013 59 Backing Up with Evault Risk Assessment –Security Risk Tolerance Interruption to business can be costly Responsibility to clients –Geographical Location United Nations, Israeli Consulate, Grand Central Station –Hardware / Software Infrastructure –Regulatory Compliance Requirement
LegalTech® New York 2013 60 Backing Up with Evault Risk Assessment –Disaster –Outages –Planned Maintenance
LegalTech® New York 2013 61 Backing Up with Evault Risk Assessment –Essential Applications –Recommended Applications –Non-Essential Applications
LegalTech® New York 2013 62 Backing Up with Evault Risk Assessment –Who is going to access the recovery system? –Where are they going to access from? –How will they access the system?
LegalTech® New York 2013 63 Backing up with Evault Things to consider –Traditional backups Significant capital Costly to scale Multiple systems –Cloud-based DR services Turnkey solution Virtualized environments Overburdened Budget-friendly
LegalTech® New York 2013 64 Backing up with Evault Cloud Disaster Recovery Service –Is data securely transferred? –Is data securely stored? –How does the authentication process work? –Meet regulatory requirements? –Bandwidth capacity?
LegalTech® New York 2013 65 Backing up with Evault Cloud Disaster Recovery Service –Secure,Virtual hot cloud environment –SSAE 16-compliant data center –ISO Certified –HIPAA Compliant –Offsite Solution –4hr SLA
LegalTech® New York 2013 66 Backing up with Evault Hybrid Approach –On Prem –Cloud
LegalTech® New York 2013 67 Backing up with Evault Setup –Application Plug-ins –Backup Agents –Collector S/W –Additional NIC –Subnet –VPN
LegalTech® New York 2013 68 Backing up with Evault Setup –Replication Vaults Servers –Utilities Migrate Optimization Test
LegalTech® New York 2013 69 Q & A: Steve Skidmore