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1 TITO Ticket In/Ticket Out Susan Demouy. 2 Louisiana Casinos - 22 1 Landbase Casino in New Orleans 15 Riverboat Casinos 3 Racinos with no Table Games,

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Presentation on theme: "1 TITO Ticket In/Ticket Out Susan Demouy. 2 Louisiana Casinos - 22 1 Landbase Casino in New Orleans 15 Riverboat Casinos 3 Racinos with no Table Games,"— Presentation transcript:

1 1 TITO Ticket In/Ticket Out Susan Demouy

2 2 Louisiana Casinos Landbase Casino in New Orleans 15 Riverboat Casinos 3 Racinos with no Table Games, and 3 Indian Gaming Casinos

3 3 TITO History in Louisiana In early 2001, Indian Gaming Casinos first started using TITO and were the first to go 100% TITO. In early 2001, Indian Gaming Casinos first started using TITO and were the first to go 100% TITO. In June 2001, Louisiana’s first Riverboat Casino submitted Internal Controls for a TITO System. (Horseshoe) In June 2001, Louisiana’s first Riverboat Casino submitted Internal Controls for a TITO System. (Horseshoe) Soon after, others followed. Soon after, others followed.

4 4 Louisiana TITO Statistics 100% of the 22 casinos have some TITO capability. 100% of the 22 casinos have some TITO capability. 95% or 21 casinos have 75% or more of their slots TITO capable. 95% or 21 casinos have 75% or more of their slots TITO capable. 50% or 11 casinos are 100% TITO capable. 50% or 11 casinos are 100% TITO capable.

5 5 TITO Systems - Louisiana Easy Play – IGT pre-configured slot machines Easy Play – IGT pre-configured slot machines can be used as a standalone system or interfaced with a slot system to allow a greater control over employee theft. can be used as a standalone system or interfaced with a slot system to allow a greater control over employee theft. Quickets -Aristocrat - works with the old CDS and newer OASIS systems. Quickets -Aristocrat - works with the old CDS and newer OASIS systems. E Ticket - Bally's system for SDS version that supports two ticket types, Type 5 (slot-created) and Type 7 (externally created). E Ticket - Bally's system for SDS version that supports two ticket types, Type 5 (slot-created) and Type 7 (externally created). Fast Cash - Harrah's proprietary name for e-Tickets manufactured by Bally's. Fast Cash - Harrah's proprietary name for e-Tickets manufactured by Bally's. EZ Pay - IGT’s voucher validation/redemption system EZ Pay - IGT’s voucher validation/redemption system Supports Handheld redemption systems, and Supports Handheld redemption systems, and Can be used as a stand alone TITO system Can be used as a stand alone TITO system

6 6 Revenue/Jackpot Reporting 2 Methods 2 Methods Tickets Redeemed Method Tickets Redeemed Method Cash Basis – Louisiana Cash Basis – Louisiana TITO Tickets not deducted until redeemed TITO Tickets not deducted until redeemed No adjustments necessary No adjustments necessary Tickets Issued Method Tickets Issued Method TITO Tickets deducted when issued TITO Tickets deducted when issued Requires adjustments Requires adjustments

7 7 Tickets Redeemed Method Revenues Revenues Tickets counted in Soft Count. Tickets counted in Soft Count. Jackpot Deductions Jackpot Deductions Tickets in counted in Soft Count, and Tickets in counted in Soft Count, and Validated Tickets from Cages and Kiosks; Validated Tickets from Cages and Kiosks; To take the deduction, the casino must have: To take the deduction, the casino must have: A TITO system report showing ticket validation, and A TITO system report showing ticket validation, and The actual TITO Ticket. The actual TITO Ticket.

8 8 Tickets Issued Method Revenues Revenues Tickets redeemed in BVA’s and counted in Soft Count. Tickets redeemed in BVA’s and counted in Soft Count. Jackpot Deductions Jackpot Deductions All Tickets Issued for the day. All Tickets Issued for the day. After the expiration date, TITO Tickets not redeemed must be added back to revenue After the expiration date, TITO Tickets not redeemed must be added back to revenue Casinos have different TITO expiration periods. Casinos have different TITO expiration periods.

9 9 TITO AUDIT PROGRAM Included in 5 areas of our Audit Program Included in 5 areas of our Audit Program 1.Gaming Revenue Summary Audit 2.Ticket Kiosk/Patron Self-Service Machine 3.Accounting Department Audit 4.Soft Count Audit 5.Jackpots and Fills Audit

10 10 1.Gaming Revenue Summary Audit Trace amounts casino reported to the backup and source documents Trace amounts casino reported to the backup and source documents tickets redeemed report, and tickets redeemed report, and soft count validation report. soft count validation report. Review a sample of tickets to ensure the casino is not deducting: Review a sample of tickets to ensure the casino is not deducting: expired tickets; expired tickets; voided tickets, and voided tickets, and tickets the system is unable to validate. tickets the system is unable to validate.

11 11 2.Ticket Kiosk/Patron Self- Service Machine Observe casino employees impressing the machines, removing money cans and tickets, and balancing the machines; Observe casino employees impressing the machines, removing money cans and tickets, and balancing the machines; Although these machines also act as bill breakers, theses steps help ensure: Although these machines also act as bill breakers, theses steps help ensure: the tickets are paid correctly, and are properly validated and reported. the tickets are paid correctly, and are properly validated and reported.

12 12 3.Accounting Department Audit Observe and question casino accounting personnel during their review of TITO information and their creation of the required TITO reports. Observe and question casino accounting personnel during their review of TITO information and their creation of the required TITO reports.

13 13 4.Soft Count Audit Observe count team performing test count to verify the accuracy of the ticket counter machine. Observe count team performing test count to verify the accuracy of the ticket counter machine. Manually count tickets from two BVA’s, and then run them through the ticket counter; Manually count tickets from two BVA’s, and then run them through the ticket counter; Compare the machine count to the manual count, and Compare the machine count to the manual count, and Once the counts reconcile, process all tickets through the ticket counter. Once the counts reconcile, process all tickets through the ticket counter.

14 14 5.Jackpots and Fills Audit Observe and question slot and cage employees, to determine if they know how to handle different ticket situations; Such as tickets the system is unable to validate. Such as tickets the system is unable to validate. Review a sample of tickets to verify they contain required information. Review a sample of tickets to verify they contain required information.

15 15 TITO Problems With Valid Tickets Duplicate Tickets, and Duplicate Tickets, and Tickets the system validates but the scanners cannot read. Tickets the system validates but the scanners cannot read.

16 16 Duplicate Tickets Since ticket validation numbers are randomly generated, the system sometimes issues a validation number that’s already been used; Since ticket validation numbers are randomly generated, the system sometimes issues a validation number that’s already been used; Ticket can be manually redeemed and validated; Ticket can be manually redeemed and validated; Accounting can get the Slot department to print a report showing the validation number was re-issued on a 2nd slot machine (different asset number), and Accounting can get the Slot department to print a report showing the validation number was re-issued on a 2nd slot machine (different asset number), and Accounting can attach this report to it’s paper work as verification the ticket was actually valid. Accounting can attach this report to it’s paper work as verification the ticket was actually valid.

17 17 Valid tickets that count scanners cannot read Sometimes tickets that were read by a slot machine or kiosk cannot be read by the scanners in soft count or in the Main Bank/Vault. Usually a mechanical error when the counter misses some bar codes. Sometimes tickets that were read by a slot machine or kiosk cannot be read by the scanners in soft count or in the Main Bank/Vault. Usually a mechanical error when the counter misses some bar codes. Accounting can compare the Soft Count report to the System Exception Report. Tickets not on the count report are considered either "missing" or "pending" (terminology is dependent upon the system). Accounting can compare the Soft Count report to the System Exception Report. Tickets not on the count report are considered either "missing" or "pending" (terminology is dependent upon the system). Accounting can look up the “missing” tickets on the system exception report. Accounting can look up the “missing” tickets on the system exception report. Can claim as revenue/deduction because a slot machine issued the ticket and either a slot or kiosk validated it. Can claim as revenue/deduction because a slot machine issued the ticket and either a slot or kiosk validated it.

18 18 Employee TITO Scam Employee opened slot without his access card; Employee opened slot without his access card; Quickly pulled the door switch so SDS did notread door open; Quickly pulled the door switch so SDS did notread door open; Pulled up the option menu and disabled SDS; Pulled up the option menu and disabled SDS; Took tokens from the hopper, feed them into the machine and accumulated credits; Took tokens from the hopper, feed them into the machine and accumulated credits; Hit cash-out and printed a ticket, and Hit cash-out and printed a ticket, and Passed off the ticket to a friend, who redeemed it at the cage and gave him a portion of the proceeds. Passed off the ticket to a friend, who redeemed it at the cage and gave him a portion of the proceeds.

19 19 Kiosk TITO THEFT January 2006, a patron committed a theft at a January 2006, a patron committed a theft at a malfunctioning kiosk; He put a $10 TITO voucher into the kiosk and it dispersed $40 in cash; He put a $10 TITO voucher into the kiosk and it dispersed $40 in cash; Machine dispersed $20 bills when it should have Machine dispersed $20 bills when it should have dispersed $5 bills ($5 Canister contained $20 bills). He was arrested and, admitted to redeeming more than 38 tickets; He was arrested and, admitted to redeeming more than 38 tickets; Received approximately $1,980 in cash from the malfunctioning kiosk; Received approximately $1,980 in cash from the malfunctioning kiosk; Stated he played most of the money back, felt casino should write it off. Stated he played most of the money back, felt casino should write it off.

20 20 3 Recent TITO System Problems 2 ACSC System Upgrade Issues; 2 ACSC System Upgrade Issues; Invalid code input during upgrade caused system to lose TITO information which resulted in: Invalid code input during upgrade caused system to lose TITO information which resulted in: a casino’s inability to validate about $80,000 of TITO tickets, and a casino’s inability to validate about $80,000 of TITO tickets, and a casino’s slots becoming inoperable for 6 hours. a casino’s slots becoming inoperable for 6 hours. 1 Resource Problem with SDS System; 1 Resource Problem with SDS System; resulted in a casino’s inability to validate about $200,000 of TITO tickets; resulted in a casino’s inability to validate about $200,000 of TITO tickets; error occurred slowly over 5 months in small crashes, inexperienced IT personnel caused major database corruption trying to resolve the problem. error occurred slowly over 5 months in small crashes, inexperienced IT personnel caused major database corruption trying to resolve the problem.

21 21 Causes of TITO Problems Lack of trained IT personnel at casinos Lack of trained IT personnel at casinos Lack of casino investment in IT area (hardware, software, etc.) Lack of casino investment in IT area (hardware, software, etc.) Slot Monitoring Systems lack of security features to support advances in technology used in casinos today. (bonusing, promotions, smart cards, etc.) Slot Monitoring Systems lack of security features to support advances in technology used in casinos today. (bonusing, promotions, smart cards, etc.)

22 22 What’s next? Electronic Bonusing & Promotions Electronic Bonusing & Promotions Bonusing - Patrons inserts player cards, play cash, and receive non-cashable bonus credits they can download to any slot and play. Bonusing - Patrons inserts player cards, play cash, and receive non-cashable bonus credits they can download to any slot and play. Promotions – Patrons insert player cards, and automatically receive non-cashable promo credits they can download to any slot and play. Promotions – Patrons insert player cards, and automatically receive non-cashable promo credits they can download to any slot and play.

23 23 Other Issues TITO Reports / TITO Ticket Retention - Louisiana TITO Reports / TITO Ticket Retention - Louisiana Five (5) years for reports, and Five (5) years for reports, and Eighteen (18) Months for TITO Tickets. Eighteen (18) Months for TITO Tickets. No IRS requirements No IRS requirements No Signatures on tickets No Signatures on tickets

24 24 Proposed Cage Created TITO Tickets TITO Tickets created at the Cage cannot be considered Jackpots or be deducted from revenue because they are not generated at a slot machine; TITO Tickets created at the Cage cannot be considered Jackpots or be deducted from revenue because they are not generated at a slot machine; Problem: distinguishing Cage created TITO Tickets from slot machine issued tickets for revenue reporting purposes; Problem: distinguishing Cage created TITO Tickets from slot machine issued tickets for revenue reporting purposes; May resolve with 2 nd phase of COINS. May resolve with 2 nd phase of COINS.

25 25 Coupons Redeemable in BVA’s Mailed or handed out to patrons; Mailed or handed out to patrons; Bar Coded like TITO Tickets; Bar Coded like TITO Tickets; Accepted in BVA’s Accepted in BVA’s Cannot be cashed at the Cage; Cannot be cashed at the Cage; Considered revenue Considered revenue unlike TITO Tickets, deductions from revenue are not allowed. unlike TITO Tickets, deductions from revenue are not allowed.

26 26 What’s down the road? CASHLESS - Electronic Cards CASHLESS - Electronic Cards Patron accounts require a player card and a PIN; Patron accounts require a player card and a PIN; Patrons can purchase credits on their accounts at Cages or at slots; Patrons can purchase credits on their accounts at Cages or at slots; Patrons can download or upload credits from slots machines by inserting their player card and entering their PIN; Patrons can download or upload credits from slots machines by inserting their player card and entering their PIN; Player credits will have to be considered a liability Player credits will have to be considered a liability question of an expiration date. question of an expiration date.

27 27 Summary The IT departments at the casinos in our jurisdiction lack adequate knowledge about the systems. The IT departments at the casinos in our jurisdiction lack adequate knowledge about the systems. We are trying to use this knowledge to encourage the manufacturers to adequately train the regulators because they told us they do not want to train the casinos’ IT personnel. We are trying to use this knowledge to encourage the manufacturers to adequately train the regulators because they told us they do not want to train the casinos’ IT personnel. Your thoughts on any of the items I covered today will be appreciated. Your thoughts on any of the items I covered today will be appreciated.

28 28 Where to Get More Information The following information can be obtained by sending an to: The following information can be obtained by sending an to: Copy of slide show Copy of slide show List and brief description of the different TITO systems List and brief description of the different TITO systems Louisiana TITO, Kiosk, and other LSP Guidelines can be found at on the following web site Louisiana TITO, Kiosk, and other LSP Guidelines can be found at on the following web site netAudit.jsp netAudit.jsp


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