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In collaboration with establishing a successful Liaison Thales Alenia Space Establishing a Successful Liaison 1AIAA – Civil Space 2013 Commercial Crew.

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Presentation on theme: "In collaboration with establishing a successful Liaison Thales Alenia Space Establishing a Successful Liaison 1AIAA – Civil Space 2013 Commercial Crew."— Presentation transcript:

1 in collaboration with establishing a successful Liaison Thales Alenia Space Establishing a Successful Liaison 1AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013 by Ricardo A. Yague

2 in collaboration with establishing a successful Liaison Thales Alenia Space Organization AOrganization B A B Liaison is a form of bridge, relying on a person telling another what’s being done, what’s intended to be done, and what cannot be done. 2AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

3 in collaboration with establishing a successful Liaison Thales Alenia Space Selecting the person 3AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

4 in collaboration with establishing a successful Liaison Thales Alenia Space What exactly do you expect from your representative ?  Determine the specific objectives first. –Otherwise efficacy cannot be guaranteed, and will likely be poor. –Common mistake : designating an experienced representative for general follow-up and reporting.  Objectives dictate expertise, personal profile and culture. –Last two factors often underestimated. 4AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

5 in collaboration with establishing a successful Liaison Thales Alenia Space I think my company made the right choice to send me there, ‘cause I already worked in that company for a couple of years. QUALITY CONTROL Results after one year : 5AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

6 in collaboration with establishing a successful Liaison Thales Alenia Space I’ve worked and lived here since I graduated. Going abroad to improve the manufacturing process will be great for my company ! Results after one year : 6AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

7 in collaboration with establishing a successful Liaison Thales Alenia Space Understanding the local culture must be a prerogative, otherwise... 7 I don’t see why we should follow your suggestions, because we’ve doing things with our method for years, with good results. AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

8 in collaboration with establishing a successful Liaison Thales Alenia Space So, what’s the preferable heritage of the representative ?  If the objective is to : –improve the process for product development, without affecting the roles of both organizations, and –optimize the involvement of resources of the represented organization, then contracting a representative with previous experience of work environment and local culture : –represents a win-win choice; –drastically reduces liaison costs. 8AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

9 in collaboration with establishing a successful Liaison Thales Alenia Space Benefits 9AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

10 in collaboration with establishing a successful Liaison Thales Alenia Space Meaningful by-products  For Node 3 development, the adopted liaison strategy permitted a remarkable synergy of NASA, DCMA, Boeing, ESA and TASI resources. 10AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

11 in collaboration with establishing a successful Liaison Thales Alenia Space Meaningful by-products (cont’d)  Liaison helped to orchestrate the involved parties, irrespective of the liaison being only NASA’s, from the contractual standpoint. –Effectiveness formally acknowledged by all organizations.  The achieved synergy : –fostered new relations, paving the way for new collaborations; –brought improvements to NASA and TASI organizations (e.g. creation of TASI Functional Engineering). 11AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

12 in collaboration with establishing a successful Liaison Thales Alenia Space Attitude & Strategy 12AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

13 in collaboration with establishing a successful Liaison Thales Alenia Space How much does the attitude count ?  Nothing different from basic pre-requisites for a healthy teamwork environment.  Positive and constructive approach has no enemies : –Dampen effects of grumpy counterparts and enhances cooperation between different teams, thus promoting efficiency and product integrity. –One has to be fully convinced about the need for these two virtues, otherwise hypocrisy is visible and results are not achieved. 13AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

14 in collaboration with establishing a successful Liaison Thales Alenia Space It’s great that you used this approach to solve this problem ! Actually I told her to do it a couple of times, but that’s OK. 14AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

15 in collaboration with establishing a successful Liaison Thales Alenia Space What about the strategy ?  Lessons learned clearly show that a “territorial approach” doesn’t help problem resolution. –Unless issues involve contractual, export control or certification aspects, data and ideas must be shared by the involved organizations, with the necessary discipline to prevent dispersion or negative work.  The Node 3 experience features several cases in which problem resolution was expedited with this strategy. 15AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

16 in collaboration with establishing a successful Liaison Thales Alenia Space 16AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

17 in collaboration with establishing a successful Liaison Thales Alenia Space Ric, we got to make sure that hatch installation has no operational or safety risks. Flavio, let me prepare a measurement plan and see if we can take measurements to clarify your concerns. 17AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

18 in collaboration with establishing a successful Liaison Thales Alenia Space 18AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

19 in collaboration with establishing a successful Liaison Thales Alenia Space What about the strategy ? (cont’d)  Recognition of precious help from “locals” : –Must necessarily take place to promote motivation and availability of the same local resources to tackle future issues; –Must be trimmed to culture, meritocracy and organization constraints. 19AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

20 in collaboration with establishing a successful Liaison Thales Alenia Space 20AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

21 in collaboration with establishing a successful Liaison Thales Alenia Space Knowledge counts 21AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

22 in collaboration with establishing a successful Liaison Thales Alenia Space Once the personal attitude is in place to promote proper relations, knowledge and proactiveness are the essential ingredients. 22AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

23 in collaboration with establishing a successful Liaison Thales Alenia Space Conclusions  When establishing a liaison : –Determine first what the real objective is. –Ensure organization and culture constraints will be met.  The successful liaison person : (from Gods of Management, by Charles Handy) : –is familiar with the areas to be bridged, –is respected by both, –can get things done, –is skilled in interpersonal relationships, –has a high tolerance for stress. 23AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013

24 in collaboration with establishing a successful Liaison Thales Alenia Space Thank you ! 24AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013


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