Presentation on theme: "Intermedium Trends in Information Management From Famine to Feast to Glut? Judy Hurditch Intermedium."— Presentation transcript:
Intermedium Trends in Information Management From Famine to Feast to Glut? Judy Hurditch Intermedium
Research reports Market newsletter ‘The Medium’ Government ICT sales effectiveness training programs Agency and competitor analysis Consulting support to sales planning, tenders, white papers etc.
Intermedium Overview What is “Information”? Managing the Information Feast Trends in the federal government market
Intermedium Information - Some Definitions “a term with many meanings depending on context, but is as a rule closely related to such concepts as meaning, knowledge, instruction, communication, representation, and mental stimulus” en.wikipedia.org/wiki/Information en.wikipedia.org/wiki/Information “is stimuli that has meaning in some context for its receiver” SearchSQLServer.com “is the result of processing, manipulating and organising data in a way that adds to the knowledge of the person receiving it” www.orafaq.com/glossary/faqglosi.htm www.orafaq.com/glossary/faqglosi.htm “is often used very broadly to encompass all ideas, facts, and imaginative works; can also be used to mean a single data element. Whole volumes have been written in the effort to define it satisfactorily” www.sir.arizona.edu/resources/glossary.html www.sir.arizona.edu/resources/glossary.html
Intermedium Information – Data with Context 21, 45, 6, 19, 23, 9These are 6 numbersData 21, 45, 6, 19, 23, 9These are 6 Lotto numbers Information 21, 45, 6, 19, 23, 9These are yesterday’s winning Lotto numbers Knowledge 21, 45, 6, 19, 23, 9Winning Lotto changes your life – and not always for the better Insight, learning and appropriate action
Intermedium How much information? 1-2 exabytes (billion gigabytes) of unique information estimated to be created on earth each year (2003) 550 billion documents (7,500 terabytes) estimated to exist on web for public access in 2001 11.5 billion pages estimated to exist in indexable web (Google, Yahoo etc) in Jan 2005 22 terabytes in Telstra data warehouse 2005 20 terabytes of text held by US Library of Congress 15 million images on NAA website
Intermedium Information Famine – pre computerisation Paper-based Ephemeral Need for physical access to records (same place) Laborious to compile reports Slower rate of creation eg typing Slower pace of delivery (post or courier)
Intermedium Sustenance – early computerisation Electronic records Much more detailed and comprehensive Long, cheap retention 24/7 access from anywhere Massively accelerated creation and exchange eg self-authoring, email Based on assumption that more information must be better
Intermedium Feast – post internet Putting the tucker on the table Holistic view of information across information types and platforms (enterprise information management) Getting to the feast Portals Intranets Search and discovery tools Hyperlinks
Intermedium Feast – post internet Extending the menu Content management for unstructured information types Selecting dinner Single search across all information holdings Search engines embedded in applications / desktop Gourmet Traveller Data warehousing Business Intelligence
Intermedium Snacking Multiplicity of access and display devices to use Desktop Laptop PDA Mobile phone Multiplicity of information channels and interfaces to navigate Web Windows Proprietary Many choices about how to share / exchange / respond to information
Intermedium Impact on the Diners - please sir, can I have some more? More information available than ever before Self-service - take what you want, when you want More must be better, right?
Intermedium Impact on the Diners - Super Size Me! Choice Sheer volume Determining quality and relevance No excuse not to know / onus shifts McDonaldisation of information Standardises and disciplines workflows, information capture, lexicon More exacting records management Loss of discretion?
Intermedium Impact on the Diners - Super Size Me! In the information age, there can be too much exposure and too much information and too much sort of quasi-information…. There’s a danger that too much stuff cramming people’s minds is just as bad for them as too little, in terms of the ability to understand, to comprehend. Bill Clinton
Intermedium Impact on the Diners - Super Size Me! Information overload Human limitations in assimilating and acting upon information At the fingertips Too many options The search for meaning Quantity is not quality
Intermedium Impact on the Diners - Super Size Me! Cognitive and processing limitations Still got Stone-Age hardwiring Easily overwhelmed Recognised as stressful Analysis Paralysis Always more information to be had Credibility of information Deciding who or what to believe Conflicting information readily available!
Intermedium Too many carbohydrates A million hits is not a successful search Low relevance Sheer volume of garbage Keywords and taxonomies are good for computers Unnatural way for humans to think about information
Intermedium Dieting Disciplines Tools Authoritative sourcing Filtering Decision support At the fingertips Convergent computing and communications technologies Digital dashboards / continuous monitoring tools Event-triggered alerts / work items The search for meaning Relevance Taxonomies Concept association
Intermedium Choice of Diets Developing a holistic view of information often the primary focus DIMA Systems for People Major organisational and cultural changes Embed in business processes Not a job for the technologists or records managers Varying levels of technology capability and change
Intermedium Choice of Diets Knowledge Management and decision support initiatives acting on information Sharper reporting and BI distinguish wood from trees Delivering complete work “packages” for information workers no need to search
Intermedium Choice of Diets Dealing with unstructured information, particularly documents, now a major focus Approaches to the management of unstructured information span the continuum from conventional records management through to unstructured content management
Intermedium 2005-06 Diet options – Open Approach Tenders
Intermedium Content Management Software – Number of contracts by value range
Intermedium Content Management Software - Value of contracts by value range
Intermedium Knowledge Management Software – Number of contracts by value range
Intermedium Knowledge Management Software – Value of contracts by value range
Intermedium Value of Content Management Software Contracts 2004-0532 contracts $2,282,785 2003-0428 contracts $13,164,202 2002-0347 contracts $3,687,089
Intermedium Content Management Software Contracts - 2005-06 Numbers not finalised Year to date number of contracts = 23 Value of contracts = $3.8m Only one stand-out big deal $1.68m contract by Defence for “Web Publisher” with Telelogic
Intermedium Franchises yet to come? Top 10 suppliers primarily specialists in this market High proportion of low value contracts Except in 2002-03, none of the top 25 suppliers to government had any content management contracts IBM won $9,542,118 Others won $3,562,085
Intermedium Franchises yet to come? Growing interest/takeovers by big companies suggests mainstreaming? IBM presence Vignette takeover of Tower Technology OpenText takeover of Hummingbird IBM takeover of FileNET Who is next?
Intermedium Choice of Restaurant Choice must be with the diners –ie the business users Not the cooks, waiters, dishwashers or restaurant owners