Presentation on theme: "Miami-Dade County Parks, Recreation and Open Spaces"— Presentation transcript:
1 Miami-Dade County Parks, Recreation and Open Spaces Our Residents, Our Business
2 Miami-Dade County Parks, Recreation and Open Spaces We create outstanding recreational, natural and cultural experiences to enrich you and to enhance our community for this and future generations.
3 Miami-Dade County Parks, Recreation and Open Spaces VISIONConnecting People and Parks for LifeCORE VALUESOutstanding Customer ServiceEnthusiastic Attitude and TeamworkAccountability and IntegrityCreativity and InnovationStewardshipInclusiveness and AccessibilityLeadership and Professional Development
4 About Miami-Dade County Parks, Recreation and Open Spaces Nationally accredited, a three-time winner of the NRPA National Gold Medal Award and winner of the 2009 Florida Governor's Sterling Award for excellence in management and operationsServes 2.5 million residents and 10 million visitors annuallyServes 10,000 children in out-of-school and summer programs and 25,000 children in organized youth leagues annually263 parks & 12,848 acres of land including:After school, sports, summer camp programsEducational nature centers and nature preservesBeaches, marinas, pools, golf courses, gun rangeZoo MiamiDeering Estate at CutlerArts and culture programs and eventsAnd much more
5 Table of Organization PROS Park Operations Mgt. Director Jack Kardys Total EmployeesFT - 433FTE – 369.2Total # ParksPROSDirectorJack KardysExecutive SecretarySPA 1PSO 3Park Operations Mgt.Assistant DirectorKevin KirwinPark OperationsGeorge ParradoRecreation & Program Svcs.Renae NottageRight-of-Way Aesthetic & Assets ManagementDavid CardenasCoastal Park & Marinas EnterpriseTom MorganGrounds Maint. & STDGil DelgadoPark SecurityGeorge PoulusBeach Operations & MaintenanceJohn Ripple
6 Park Operations Total Employees FT - 84 FTE – 113.32 Park Operations Administrative SecretaryPSO 3Account ClerkPark OperationsRegion ManagerGeorge ParradoNorth ZoneAmelia ZoneFrankie YanesCentral ZoneVACANTTamiami ZoneLars BergquistTropical ZoneTim ByrnesSouth ZoneDeallo Johnson27th Avenue Boxing CenterIves Estates ParkNorman & Jean Reach ParkJefferson Reaves Sr. ParkLittle River ParkNorth Glade ParkOak Grove ParkMarva Y. Bannerman ParkWest Little River ParkAmelia Earhart ParkAmelia Earhart Farm VillageAmelia Earhart Sports ComplexAmelia Earhart MaintenanceKendall Indian HammocksBird Lakes ParkRon Ehmann ParkKendall Soccer ParkThe Women’s ParkTamiami Park and TennisRockway ParkRuben DarioMcMillan ParkTamiami Park Service AreaTropical ParkTropical Equestrian CenterA D Barnes ParkHomestead Air Reserve ParkHammocks Community ParkEureka ParkDevon Aire ParkModello ParkSgt. Delancy ParkWild Lime ParkSouthridge ParkEureka Villas Park
7 Park Operations Services Value AddedCore ‘Essential’ImportantParks Maintenance/Safety/Preservatio n of AssetsGrounds Maintenance/Preparing of Fields/Clean and GreenAsset InventoryGeneral PlansSecurityPark facilities and Open Spaces Play AreasRecreation/community CentersDistrict/Region Park/MaintenanceLandscape Maintenance/Tree Trimming CareCBO space providedSports DevelopmentDisability SportsAthletic FacilitiesSpecial EventsLife SportsSkate ParksEquestrian CenterKendall Soccer ParkTennis FacilitiesDog ParksConcessionsFacility RentalsVolunteer Programs
8 Customer Satisfaction Essential to Business PlanningSWOT Analysis - strengths, weaknesses, opportunities, and threats.Outcome StatementsMeasures and Targets
9 SWOT Analysis - OPs Strengths (what's going well) Opportunities INTERNALStrengths (what's going well)OpportunitiesEXTERNALGeographically located shelters for rentals (New Programming/concession RFPs, ITBs and PermitsLarge open recreational spacesNew sports programming i.e. Lacrosse, Rugby, Adult sportsGeographically availability of large sport facilities (Coordinated corporate rentals for all large facilitiesSpecialized facilities (Marketing i.e. Web site, Facebook, social media venues, online schedules and resultsRevenue producing partners - RFPs, ITBs, Permits, i.e.Local, Regional and National sports tournamentsWeaknesses (what's not going well)Threats (what's endangering us)Reduction in Staffing levels/grounds maintenanceRegulatory agencies (life safety)Building sizes (one dimensional)WeatherAging FleetEconomyLimits on offering new sports or expanding current onesCompeting facilities of other municipalities/agenciesAging facilities/accessibilitiesCompetitor pricing
10 SWOT - PROS EXTERNAL INTERNAL Strengths (what's going well) OpportunitiesEXTERNALResponsiveness (high visibility and the first contact)Grants [FDLE, DHS, DOJ, etc.]Support special eventsMDPD relationshipProfessionalism (certification & state license)Partnership with State FarmLaptop computers ( 5 supervisors)Marina / boat ramp operationsEducating the publicCustomer focus (Park Watch program)AVL vehicle tracking systemWork cooperatively park operationsCommunication, 800 mg radiosWeaknesses (what's not going well)Threats (what's endangering us)Patrol vehicle condition1 IncorporationBumping of Secretary (specialized duties)2 Public unawareness of criminal activityNo capacity to staff overnight response3 PrivatizingInternal partnership with Miami-Dade PoliceLinking incident documentationCross training GuardsLaptop for Officer, cut back on paper Go Green
11 Outcome Statements For whom is the service provided? For what purpose? For what benefit?For what cost?For what outcome?
12 Outcome Statements - examples Disability Services: To provide architectural and program access to the Miami-Dade County Parks, Recreation and Open Spaces Department to individuals with disabilities through compliance with current legal requirements and collaboration with individuals with disabilities, their families, their communities, and the organizations that represent them.Special Tax: To provide exceptional landscape and tree care services to better serve our residents by improving property values and aesthetics throughout Miami-Dade while being financially sustainable.
13 Performance Accountability Who are our customers?How can we measure if our customers are better off?How can we measure if we are delivering services well?How are we doing on the most important of these measures?Who are the partners that have a role to play in doing better?What works to do better, including no-cost and low- cost ideas?What do we propose to do?
28 Secret Shopping:Tropical Park Scoring Summary - Tropical ParkOverall ScoreActualPossibleScore96%Environment91090%Office Interaction111292%Food and Beverage25100%Overall Impression5
29 Secret Shopping - Environment Was the parking area clean and free of debris?Yes/NoWas the landscaping well maintained?Were the grounds clean with no visible trash?Were trash receptables usabe and not overflowing?Was signage visible and easy to read?Were the fields, shelters and courts well maintained?
30 Secret Shopping – Office Interaction Did the Employee:Smile and make eye contact?Yes/NoSpeak clearly and in a pleasant voice?Make you feel welcome?Appear knowledgeable when asked questions?Process you in an efficient manner?