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1 Copyright © 2013 Tech Mahindra. All rights reserved.

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1 1 Copyright © 2013 Tech Mahindra. All rights reserved.

2 2 2014 Tech Mahindra SAP Practice

3 3 Copyright © 2013 Tech Mahindra. All rights reserved. Strategic Customers 3700+ Associates 165 Active Engagements 550 + Projects delivered Globally Presence in 35 Countries 18 Verticals 20+ Solution COEs 15+ Years of Experience Thought Leadership  Tech Mahindra is a major player in SAP services market overview 2013 by Forrester  Positioned as Niche player in Gartner CRM MQ 2013  High Performers in SAP Services in HfS Blueprint survey 2013 Thought Leadership  Tech Mahindra is a major player in SAP services market overview 2013 by Forrester  Positioned as Niche player in Gartner CRM MQ 2013  High Performers in SAP Services in HfS Blueprint survey 2013 Practice Overview

4 4 Copyright © 2013 Tech Mahindra. All rights reserved. Key Verticals BANKING & FINANCE LIFESCIENCES & PHARMA Practice Highlights  Three of the top 5 healthcare companies  Six of the top 10 global pharmaceuticals  Seven of the top 10 auto companies  Seven of the top 10 electronics and electrical equipment manufacturers  Four of the top 5 networking and other communications equipment manufacturers Industry Footprint MANUFACTURINGAEROSPACEAUTOMOTIVE RETAIL, CPGOIL & GASTELECOM

5 Copyright © 2013 Tech Mahindra. All rights reserved. 5 Snapshot of SAP Service Offerings

6 6 Copyright © 2013 Tech Mahindra. All rights reserved. Service Offerings Spectrum SAP COE Consulting Implemen tation& Rollout Template Solutions/ RDS Upgrade Services HANA Solutions AMS & Hosting Services  Development/ system integration  Platforms On Premise On Mobile On Demand Delivery Channels  IaaS  PaaS  SaaS  Managed Services  Consulting  Implementation  Roll out Discovery Blueprint Deploy

7 7 TechM SAP HANA Practice Practice Highlights  With 204 SAP HANA Certified Associates, we hold the record for maximum number of certifications for a partner in APJ  Fully Loaded Solution Studio: Complete setup of HANA Suite with ECC, BW 7.3, BO BI 4.x, SLT server and BODS  Industry specific solutions for Airlines, Retail, Telecom, Utilities, Banking, Manufacturing etc. based on our iDecisions™ framework

8 8 Copyright © 2013 Tech Mahindra. All rights reserved. Our Service Offerings Team size of 300+ SAP consultants Value Discovery Solution Assessment Proof of Concept End to End Implementation & Migration Rapid Deployment Solutions HANA Support Hardware Partners Our Customers

9 9 Copyright © 2013 Tech Mahindra. All rights reserved. Vertical Packaged Solutions - iDecisions™ Tech Mahindra iDecisions™ framework delivers a pre-built, industry-focused, highly-customizable packaged analytic application suite with KPIs, reporting templates and dashboards; leveraging a central industry-standard data model

10 10 Copyright © 2013 Tech Mahindra. All rights reserved. Consulting  Mobility Strategy & Approach  Business Process - Critical, Desired  Mobility - Devices, Middleware  Security - Internal, External Development & System Integration  Mobility solution for iPhone/iPad, Android, Blackberry, Windows Mobile  Enterprise Systems - ERP, CRM, BI)  Telco infrastructure integration Platforms  MEAP & MDM  With Enterprise Systems (eg: SAP, Oracle Apps, CRMs)  M2M Solutions Managed Services  Application Management - Policies, updates  Fault Management - L1,L2,L3  Infra Management TechM SAP Mobility Practice

11 11 Copyright © 2013 Tech Mahindra. All rights reserved. Investments  Dedicated subsidiary to drive Enterprise Mobility  Partnerships with global leaders  IP  Enterprise Mobility Platform framework  App Development Accelerators  Platforms – M-Commerce, M-Retailing, M- Couponing  Verticalized ready solutions  Device and App Test Lab  Ideation Factory & Exp Zone TechM SAP Mobility Practice Solutions  Enterprise mobile solutions on SUP for different industry verticals, mStoreLive for Retail,mLearn,mEHNS, mContract for manufacturing, mDesktop for Telco  9 Certified SAP Mobile Applications on SAP Store  Mahindra Comviva's Messaging and financial solutions  Mobile advertising, location aware, streaming solutions from CanvasM

12 12 Copyright © 2013 Tech Mahindra. All rights reserved. TechM SAP Cloud Offering  Business Process & Technical component assessment  Workload analysis & validation  Consolidation & capacity planning / sizing  Cloud roadmap & Risk mitigation plan  Cloud deployment architecture & design  Workload migration and testing  Cloud skill enablement & change management  Dedicated Access Circuit (MPLS..)  Managed VPN access networks  Managed Enterprise Firewall  Managed Load Balancing Services  Managed OS, DB and SAP Basis  Managed Virtualization and Availability  On-Demand Scalability  Advanced Monitoring & Alerts  Advanced Security & Audit  Advanced Back-up & Recovery SAP Cloud Enablement ServicesSAP Managed Cloud Services

13 13 Copyright © 2013 Tech Mahindra. All rights reserved. TechM SAP Cloud Offering Sensors Security Social Monitoring Management Audit Backup & Disaster Recovery Performance Tuning & Capacity Planning ROI TCO 30% Legacy Systems Public Cloud Private Internal Cloud External Private Cloud Unified Access Optional Federation & Disaster Recovery Connect Optional Federation & Disaster Recovery Connect 24 x 7 Help Desk TechM Hosting Services TechM Solution Services TechM Platform Services TechM Cloud Services SAP Cloud & Hosting Services Other Hosting Partners Optimization Mobility Analytics

14 14 Copyright © 2013 Tech Mahindra. All rights reserved. Industry Solutions & Templates Verticalised Rapid Deployment Solutions GISTRDS on HANA Solutions: Airlines, Telecom, Retail & Utilities CARE Citizen & Resident Enrichment Template SAP Qualified Grantor Management Template Comprehensive Solution suite for Retail hypermarkets Available on SAP store CRISP Comprehensive set of business processes required for CPG Industry REACH Environment Health & Safety Solution, covers USA & EU regulations Fastrack™ Template Services  Strategy, Design & Validation  Build, Test, Package & Rollout  Localizations, Integration & reporting  Change Management & Refresher Trainings  Go-live Hyper care & Business Support  Template CoE - Version & Life Cycle Management

15 15 Copyright © 2013 Tech Mahindra. All rights reserved. Relationship with SAP

16 16 Copyright © 2013 Tech Mahindra. All rights reserved. SAP ALLIANCE Evolution Charter SAP Alliance Collaboration from Practice Teams 360 Alignment GTM Technology Evangelism/ Solutions Partner Relationship Streamlined partner relationship, partnership agreements and new geo coverage Dedicated SPOC from Partner Access to partner resources Tech roadmap visibility and trainings Reactive Support Participation in Partner events Joint Solution/proposition Development of IP/Frameworks on partner platform Access to Beta download of products Niche Trainings Propositions based Proactive GTM Joint Pipeline Tracking Early Lock in Opportunities Preferential support for locked in opportunities Revenue Targets Multifaceted relationship with strong governance Joint Venture/GRRP

17 17 Copyright © 2013 Tech Mahindra. All rights reserved.  Strategic Collaboration across niche areas (HANA, Cloud, Mobility)  Solution Value-prop for (SCP) global 300 customers  COIL partnership  Joint GTM in key verticals and Products  Strategic Collaboration across niche areas (HANA, Cloud, Mobility)  Solution Value-prop for (SCP) global 300 customers  COIL partnership  Joint GTM in key verticals and Products  Exploring new collaborative revenue models  Proactive Vertical and Regional GTM  Agreed Business plan during pipeline building and lead generation  Joint Marketing Investments  360 degree alignment with partner for platinum customers  Exploring new collaborative revenue models  Proactive Vertical and Regional GTM  Agreed Business plan during pipeline building and lead generation  Joint Marketing Investments  360 degree alignment with partner for platinum customers  Sell with and Sell through to be strengthened using Sales workshops  Aligning with partner sales, presales and solution teams across regions  Proactive competency build for new products and technologies  Early partner lock in processes  Sell with and Sell through to be strengthened using Sales workshops  Aligning with partner sales, presales and solution teams across regions  Proactive competency build for new products and technologies  Early partner lock in processes  Global alliance initiatives in collaboration with partners  Leverage co - innovation labs  High impact ideas and solution joint development  Evangelizing success stories across customer and partner forums  Global alliance initiatives in collaboration with partners  Leverage co - innovation labs  High impact ideas and solution joint development  Evangelizing success stories across customer and partner forums SAP ALLIANCE Strategy Go-to-Market Strategy Revenue & Sales Enablement Thought Leadership & Branding Innovation Partnership Governance Structure ( Corporate Executive Reviews and QBR’s)

18 18 Copyright © 2013 Tech Mahindra. All rights reserved. Our Alliances With SAP:  VAR partner in US, ANZ, India & MEA  Services partner in US, UK & India  Signed Cloud Addendum and Successfactors partnership for UK  Regional level partnership with SAP South Africa and Turkey(in progress) Other Alliances:  IBM & CISCO: Hardware partnership for HANA  M10: NDA signed to support business growth of the LifeSciences Customers.

19 19 Copyright © 2013 Tech Mahindra. All rights reserved. Awards & Recognitions Awards:  Cloud engagement at SilAfrica won the Frost and Sullivan CIO Impact Award 2014  Won the SAP ACE Award 2013 @ Volkswagen India  Enabled TRW to win the Advanced Customer Centre of Expertise (ACCOE) Certificate 2013.  Won the SAP ASEAN Partner Award for having the highest HANA certified consultants in ASEAN region in 2013  Won the SAP ACE Award for successful implementation for SPMCIL in 2013  Winner of SAP Ecosystem Channel Partner of the Year Award for ASEAN region year 2012 Recognitions:  First partner to have the Grants Management RDS GIST qualified by SAP  Complex IT’s ERP Manufacturing RDS qualified by SAP for Brazil

20 20 Copyright © 2013 Tech Mahindra. All rights reserved. Our Differentiators  HANA  Mobility  Cloud Offerings  Automotive  Utilities  Oil & Gas  Manufacturing  Shared services  Cloud based  Factory models  360 Deg relationship with SAP Leadership in New Dimension technologies Regional and Domain focused offerings Outcome Based/Business Value led offerings & solutions Innovative Delivery Models Alliance

21 21 Copyright © 2013 Tech Mahindra. All rights reserved. What Tech Mahindra offers

22 22 Copyright © 2013 Tech Mahindra. All rights reserved. Tech Mahindra: Your Strategic Partner Continued focus on- Adding Value, Cost Optimization, Reduced Time to Market in each of the engagement Passion to go the extra mile to deliver right – fix and next generation solutions and services Adopting customer centric approach that guarantees utmost value to our customers Strategic Partnerships

23 23 Copyright © 2013 Tech Mahindra. All rights reserved. Key Customers illustrative list PARTNERSHIP STATUS AMS SERVICE OFFERINGS Consulting Deployment Dev. & Int. RELATIONSHIP SINCE SAP TEAM SIZE StrategicNestle2003450 StrategicPhilips2002189 PreferredK M D2005150 StrategicNissan2003122 StrategicGSK2003160 PreferredB A S F *2006140 StrategicB E I G200770 PreferredSanDisk2006100 StrategicAMAT2001101 Long Term relationship with global customers and 100+ active SAP engagements

24 24 Copyright © 2013 Tech Mahindra. All rights reserved. Connected World Connected Solutions Connected Enterprise We help create an Agile, Buoyant, Connected Digital Enterprise

25 25 Copyright © 2013 Tech Mahindra. All rights reserved. Customer Speak “Really appreciate each one your's dedication, hard & smart work towards this remarkable success… Looking forward to work with you all in the near future…” - Flextronics Go Live, 2012 “We express profound delight in the implementation experience we witnessed in partnership with MSAT delivery team…” - Silafrica Ltd, 2012 “Signoff for completion of SAP new GL Migration Project…” - Honda Aircraft Company, 2012 “I would like though to take the opportunity to say thank you to the whole team, both internal and external, for a switch which has started beyond my most optimistic expectations …” - BEIG, 2011

26 26 Copyright © 2013 Tech Mahindra. All rights reserved. Appendix: Case Studies Business Transformation – BEIG One IT – Philips Nissan Motor Corps Premium Federal Government Agency: Australia MWRD Upgrade

27 27 Copyright © 2013 Tech Mahindra. All rights reserved. Value Delivered: Transforming IT Landscape to Support Growth CUSTOMER OVERVIEW: Birds Eye Iglo Foods One of the largest frozen food producers headquartered in UK with presence across European countries Business scenario  With their global manufacturing High penalty transition services agreement dictating “go-live” in a challenging time Frame of 14 months  Scope included implementation and roll of SAP suite across 8 countries Business scenario  With their global manufacturing High penalty transition services agreement dictating “go-live” in a challenging time Frame of 14 months  Scope included implementation and roll of SAP suite across 8 countries Our solution  2 phase approach in implementation & roll out across 8 sites followed by integration of Findus, Italy systems post acquisition.  349 XI interfaces, 188 ABAP FRICE objects, 66 Non SAP interfaces  Extensive testing (unit, integration, critical scenario, UAT)  Crash implementation with peak team size of 200 consultants  Rapid ramp up of resource in niche skills to accomplish in 14 months Our solution  2 phase approach in implementation & roll out across 8 sites followed by integration of Findus, Italy systems post acquisition.  349 XI interfaces, 188 ABAP FRICE objects, 66 Non SAP interfaces  Extensive testing (unit, integration, critical scenario, UAT)  Crash implementation with peak team size of 200 consultants  Rapid ramp up of resource in niche skills to accomplish in 14 months Value delivered  Customized end-to-end IT solution for diverse portfolio of business  Optimized IT cost against high cost baseline  Supply chain visibility and improved time to market for highly perishable products Value delivered  Customized end-to-end IT solution for diverse portfolio of business  Optimized IT cost against high cost baseline  Supply chain visibility and improved time to market for highly perishable products “Their performance continues to be excellent and their customer service exemplary, so it is certainly business as usual.” Tania Howarth, BEIG’s Chief Information and HR officer

28 28 Copyright © 2013 Tech Mahindra. All rights reserved. Value Delivered: Successful Journey towards One IT CUSTOMER OVERVIEW: Phillips Global leadership positions in key markets of Healthcare, Lighting and Consumer Lifestyle, Business scenario  Significant contribution in Philips “One IT” and “Race Horse 5” initiative  Support all global SAP applications through Philips Captive Center at Bangalore  Complete out-sourcing projects (FB): –Test Factory –One PI Business scenario  Significant contribution in Philips “One IT” and “Race Horse 5” initiative  Support all global SAP applications through Philips Captive Center at Bangalore  Complete out-sourcing projects (FB): –Test Factory –One PI Our solution  We leveraged our expertise in SAP to realize a single instance integrated platform and optimize critical business processes  We implemented SAP-based solutions in the core processes of Finance, HR, Operations, CRM/TPM, Global Trade Solutions, SCM, BI and Governance Risk & Compliance simultaneously across geographies and across multilingual sites - Hebrew, Japanese, Spanish and Chinese  SAP based integrated platform  IT landscape converted to provide single source of data  Multilingual support  Technology framework:  SAP ERP 6.0 (SAP for High Tech – Industry Solution)  SAP BIW 7.0  SAP Portals  SAP CRM (Ramp-up 2007)  SAP SRM (Ramp-up 2007)  SAP GATP (Ramp-up 2007), SAP SEM for Consolidation  Delivery framework:  Execution Model: Onsite-Offshore  Pricing Model: T&M Our solution  We leveraged our expertise in SAP to realize a single instance integrated platform and optimize critical business processes  We implemented SAP-based solutions in the core processes of Finance, HR, Operations, CRM/TPM, Global Trade Solutions, SCM, BI and Governance Risk & Compliance simultaneously across geographies and across multilingual sites - Hebrew, Japanese, Spanish and Chinese  SAP based integrated platform  IT landscape converted to provide single source of data  Multilingual support  Technology framework:  SAP ERP 6.0 (SAP for High Tech – Industry Solution)  SAP BIW 7.0  SAP Portals  SAP CRM (Ramp-up 2007)  SAP SRM (Ramp-up 2007)  SAP GATP (Ramp-up 2007), SAP SEM for Consolidation  Delivery framework:  Execution Model: Onsite-Offshore  Pricing Model: T&M Value delivered  Major cost benefits with greater offshore leverage  Choice of keeping in-house Vs. Full Outsourcing depending on business criticality  Leverage partners to minimize learning curve thus, addressing critical aspect of Time-to- Market  Metrics based Governance and Control Framework  Process centricity, thus driving Cost, Quality, and Effort excellence Value delivered  Major cost benefits with greater offshore leverage  Choice of keeping in-house Vs. Full Outsourcing depending on business criticality  Leverage partners to minimize learning curve thus, addressing critical aspect of Time-to- Market  Metrics based Governance and Control Framework  Process centricity, thus driving Cost, Quality, and Effort excellence

29 29 Copyright © 2013 Tech Mahindra. All rights reserved. Value Delivered: Standardized Business Processes CUSTOMER OVERVIEW: Nissan Motor Corps  Nissan Motors Corp, one of the world's largest automaker founded in 1933, with global  headquarters in Tokyo.  Nissan today employs about 169,644 people around the world. Business scenario  Nissan subsidiaries in many countries have different accounting strategies which makes the financial consolidation complex and time consuming  Adhere to the accounting principles and rules set by A7B (Nissan Corporate Finance)  There are Disparate Systems which need to be consolidated  Absence of a common platform for Financial Consolidation and Reporting. This is an impediment to growth plans Business scenario  Nissan subsidiaries in many countries have different accounting strategies which makes the financial consolidation complex and time consuming  Adhere to the accounting principles and rules set by A7B (Nissan Corporate Finance)  There are Disparate Systems which need to be consolidated  Absence of a common platform for Financial Consolidation and Reporting. This is an impediment to growth plans Our solution  Expected reduction in Sales / AR processing time by around 50%  Secure common IT platform for business operations – SAP  Simplified accounting process aligned with Global Blueprint  Reduced Interfaces leading to reduction in TCO  E2E FI/CO implementation – Process blueprint and Implementation  Multi geography production support across US, Japan and Europe. Our solution  Expected reduction in Sales / AR processing time by around 50%  Secure common IT platform for business operations – SAP  Simplified accounting process aligned with Global Blueprint  Reduced Interfaces leading to reduction in TCO  E2E FI/CO implementation – Process blueprint and Implementation  Multi geography production support across US, Japan and Europe. Value delivered  Application understanding to country specific needs  Solution design to support large scale multi fold growth plan  EBP Catalogue Knowledge  Successful establishment of a COE for knowledge retention  Lower system implementation costs due to Singular System Blueprint Value delivered  Application understanding to country specific needs  Solution design to support large scale multi fold growth plan  EBP Catalogue Knowledge  Successful establishment of a COE for knowledge retention  Lower system implementation costs due to Singular System Blueprint

30 30 Copyright © 2013 Tech Mahindra. All rights reserved. Value Delivered: Grants Management Solution Implementation CUSTOMER OVERVIEW: Premium Federal Government Agency - Australia  Controls immigration arrangements, border entry, citizenship, ethnic and multicultural affairs  Responsible for implementing Settlement and Multicultural Grantor Programs as per guidelines  Ensures equitable economic and social participation of citizens and refugees Business scenario  Needed flexible, scalable & stable GMS Apps for managing the Grantor Program-to- Payment cycle  Web enabled interface that allows applicants to complete applications online and submit reports  Single Unified system that supports Grantee and Grantor processes  Achieve seamless integration with SAP ECC Financial system thereby avoiding manual reconciliation  Monitor Program success against set KPIs based on a consistent and flexible Reporting Framework Business scenario  Needed flexible, scalable & stable GMS Apps for managing the Grantor Program-to- Payment cycle  Web enabled interface that allows applicants to complete applications online and submit reports  Single Unified system that supports Grantee and Grantor processes  Achieve seamless integration with SAP ECC Financial system thereby avoiding manual reconciliation  Monitor Program success against set KPIs based on a consistent and flexible Reporting Framework Our solution  Accelerated implementation using MSAT’s IP- Grants Integrated Solution Template (GIST)  Built on SAP CRM integrated with SAP ECC AP/AR and SAP BI  Complete Grant Program-to-Payment process compliant with AU statutory and legal requirements  Flexible GMS framework aligned with the Australian National Audit Office (ANAO).  First of its kind in Federal Government Our solution  Accelerated implementation using MSAT’s IP- Grants Integrated Solution Template (GIST)  Built on SAP CRM integrated with SAP ECC AP/AR and SAP BI  Complete Grant Program-to-Payment process compliant with AU statutory and legal requirements  Flexible GMS framework aligned with the Australian National Audit Office (ANAO).  First of its kind in Federal Government Value delivered  Enhance public confidence in funding decisions in terms of ease and transparency.  End-to-End tracking of Grants with reporting and Audit trails  Workflow enabled approvals with Mobility option available for future  Easy Web Based User Interface for Grantee Communities Value delivered  Enhance public confidence in funding decisions in terms of ease and transparency.  End-to-End tracking of Grants with reporting and Audit trails  Workflow enabled approvals with Mobility option available for future  Easy Web Based User Interface for Grantee Communities

31 31 Copyright © 2013 Tech Mahindra. All rights reserved. Value Delivered: Upgrade Services for Growth CUSTOMER OVERVIEW: The Metropolitan Water Reclamation District (MWRD) MWRD of Greater Chicago collects and treats wastewater for more than five million people and the industrial equivalent of another 4.5 million people in the city of Chicago and 125 suburban municipalities The first upgrade project executed by Mahindra Satyam for a US governmental organization. Business scenario  Scope Management  Treasury migration  Managed requirements without Client’s Business Process Experts  Resource Mapping with Skill Mix in Line with clients Expectations Business scenario  Scope Management  Treasury migration  Managed requirements without Client’s Business Process Experts  Resource Mapping with Skill Mix in Line with clients Expectations Our solution  Project to upgrade from the existing SAP version 4.7 to ECC 6.0  The modules implemented at MWRD : FI-CO, Treasury, Funds Management, Human Resources (HR) and Materials Management (MM).  Documentation for installation activities with screen shots  Modular Approach: Segregated the Objects to be upgraded with Priorities and achieved the overall scope piece by piece  Proven Upgrade practices followed for entire landscape (Development, Quality, Pre-Prod and Production) Our solution  Project to upgrade from the existing SAP version 4.7 to ECC 6.0  The modules implemented at MWRD : FI-CO, Treasury, Funds Management, Human Resources (HR) and Materials Management (MM).  Documentation for installation activities with screen shots  Modular Approach: Segregated the Objects to be upgraded with Priorities and achieved the overall scope piece by piece  Proven Upgrade practices followed for entire landscape (Development, Quality, Pre-Prod and Production) Value delivered  Business process improvements  Improved ease of use  Lower maintenance costs   Lower cost of ownership Value delivered  Business process improvements  Improved ease of use  Lower maintenance costs   Lower cost of ownership

32 Disclaimer Tech Mahindra, herein referred to as TechM provide a wide array of presentations and reports, with the contributions of various professionals. These presentations and reports are for informational purposes and private circulation only and do not constitute an offer to buy or sell any securities mentioned therein. They do not purport to be a complete description of the markets conditions or developments referred to in the material. While utmost care has been taken in preparing the above, we claim no responsibility for their accuracy. We shall not be liable for any direct or indirect losses arising from the use thereof and the viewers are requested to use the information contained herein at their own risk. These presentations and reports should not be reproduced, re-circulated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent in writing of TechM or its subsidiaries. Any unauthorized use, disclosure or public dissemination of information contained herein is prohibited. Unless specifically noted, TechM is not responsible for the content of these presentations and/or the opinions of the presenters. Individual situations and local practices and standards may vary, so viewers and others utilizing information contained within a presentation are free to adopt differing standards and approaches as they see fit. You may not repackage or sell the presentation. Products and names mentioned in materials or presentations are the property of their respective owners and the mention of them does not constitute an endorsement by TechM. Information contained in a presentation hosted or promoted by TechM is provided “as is” without warranty of any kind, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. TechM assumes no liability or responsibility for the contents of a presentation or the opinions expressed by the presenters. All expressions of opinion are subject to change without notice. Copyright © 2013 Tech Mahindra. All rights reserved. Thank You Visit us at www.techmahindra.com

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