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The Blueprint Approach Common Purposes; Different Roles 911 Dispatch Protocol.

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Presentation on theme: "The Blueprint Approach Common Purposes; Different Roles 911 Dispatch Protocol."— Presentation transcript:

1 The Blueprint Approach Common Purposes; Different Roles 911 Dispatch Protocol

2 History of the Process What is the Blueprint? What is a safety audit? Why Dispatch?

3 Foundational Principles Interagency approach; collective intervention goals. Attention to context and severity of abuse in every intervention. Recognize most domestic violence patterned crime requiring continuing engagement with victim and offender. Sure, swift consequences for continued abuse.

4 Foundational Principles, cont. Use the power of the criminal justice system to send messages of help and accountability. Act in ways that reduce unintended consequences and disparity of impact on victims and offenders.

5 Different Kinds of Domestic Violence and Implications for Intervention Ongoing, coercive patterned violence targeting an intimate partner. (See pattern and control wheel) Responsive violence to ongoing coercion and abuse. Violence used without a pattern of ongoing coercion/control.

6 Starting the Path Through the System ECC sets the tone and direction for the investigation. Documenting what the caller heard, saw, and knows about the danger present. Indentifying and articulating risk factors for responders. (See Practitioner’s Guide to Risk and Danger) Is it a Domestic or a Disturbance?

7 Supervision Policy Quality assurance reviews Reporting to agency supervisor

8 Institutionalizing Receiving and Sharing Information Victim Engagement (See Victim Engagement Guide) Receiving information/Relaying information – Short reports in CAD (police) – Information to Probation Officers

9 Being the First to Engage Recognize the importance of establishing a relationship between the victim and the entire system by this first interaction. Convey messages: – You called the right place. – Help is on the way.

10 Being the First to Engage Your questions are in the name of public safety, not eliciting testimony. “Help me understand what is happening there so I can get you the help you need”.

11 Enhanced victim/reporter engagement Help the caller convey what is going on – Use of language line – Use of TTY – Approach to caller

12 Roles of the ECC Call taking (who needs help; what help; immediate safety issues) Dispatching (relaying what the officers need to know) Disseminating information (documenting and disseminating information on each call)

13 Blueprint enhancements to call taking Improving the coding of calls – Better identification of parties relationship – Recoding calls for accuracy

14 Determining the response priority Code calls a priority associated with a crime in progress. (Weapons, Assault, Burglary) What about G.O.A.’s ?

15 Detailed information to officers responding Identify all parties involved Specific details of what caller saw and heard Specifics on what is happening now Determine risk to officers and parties present

16 Improved information for officers on background Determine history at address and relay to officer Determine warrants and relay Existence of OFP, harassment, DANCO orders

17 Safety needs Protect caller from retaliation Inquire about children’s welfare Safety instructions Medical instructions Talking to suspect

18 Inter-agency information sharing When there are arrests fax the CAD printout and any related court order to Project Remand. Fax the CAD report to the probation contact.

19 Notifications Notify the shift supervisor when one of the parties involved is a police or public safety officer, 911 employee, public official, or prominent member of the public.

20 Common Purposes; Different Roles Coming Together is the Beginning Working Together is the Process Staying Together is Success

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