We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byCurtis Birch
Modified about 1 year ago
1 Cross-Cultural Training Courses Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
2 Introduction into Culture, Cross-Cultural Communication and Cultural Standards © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
3 “We... say of some people that they are transparent to us. It is, however, important as regards this observation that one human being can be complete enigma to another. We learn this when we come into a strange country with entirely strange traditions; and, what is more, even given a mastery of the country‘s language. We do not understand the people.“ (Wittgenstein, in: Geertz, 1973) © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
4 What is Culture? © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
5 There are many different definitions of Culture. In the Cross-Cultural Communication anthropological definitions are often used: Cultures are webs of significance, spun by human beings, with a lot of signs (=acts) – thick description is anthropological practice of explaining with as much detail as possible the reason behind human actions. (cp. Geertz 1973) Culture is a common (invisible) system of values and meanings, that becomes visible by people‘s behaviours and actions as well as by specific artefacts. (cp. Maletzke, 1999) Culture is a universal, typical system of orientitation of a society, organisation or a group. (cp.Thomas, 1996) Culture is the entirety of human beings‘ lifes – how they live together. (cp. UNESCO, 1996) © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
6 Hofstede´s “Iceberg-Model“: Culture as an Iceberg visible artefacts and behaviour (e.g. greeting) invisible values, rules and behavioural norms (e.g. norms of greeting) = “cultural sense” © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
7 Hofstede´s “Iceberg-Model“: Culture as an Iceberg visible artefacts and behaviour: clothing, architecture, greeting...) invisible values, rules and behavioural norms : clothing order, building rules, etiquette... = “cultural sense” clothes architecture greeting © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
8 Cultures are signified by Cultural Standards which are important for people‘s orientations. These specific cultural associations and values are so called “Cultural Dimensions“ (Geert Hofstede), “Cultural Orientation“ (Karl-Heinz Flechsig) or specific “Cultural Standards“ (Alexander Thomas). Cultural Standards help to orientate oneself in the huge system of culture – like signs on a trail. Cultural Standards are responsible for what members of a culture perceive, how they think, and how they act. © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
9 Cultural Standards are responsible for what members of a culture perceive, how they think, and how they act. Experience of time and interpersonal space Communication styles: Verbal Communication (e.g. open + direct or polite + indirect); nonverbal communication (gestures, facial expressions, more or less physical contact aso.) Hierarchical order (incl. meaning of authority) Social reference systems (individualistic or collectivistic) © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
10 In Cross-Cultural Communication foreign phenomena are often interpreted by own Cultural Standards. Cross-Cultural Communication means that people with different Cultural Standards get together and interact. For everybody his own standards are quite obvious and universal – everybody has his own cultural perspective. Problem of Ethnocentrism: Foreign phenomena are interpreted by our Cultural Standards. © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
11 Crossing Cultures can be difficult! © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
12 Cross-Cultural Training shall help you to get along with people from different Cultures and different Cultural Standards. In the training you shall: - improve your self-perception - expand your perception of foreign cultural standards - try, not to interpret too early - acquire the ability to solve cross-cultural misunderstandings or conflicts Cultural relativism: No culture is better or worse, only different! © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
13 Exercises for Cross-Cultural Trainings Improvement of self-perception: - View from a window - Cultural questionnaire - Questionnaire of interpersonal distance Expansion of perception of others and trying not to interpret too early: - Mars anthropology Training of cross-cultural working situations: - role plays and simulations (e.g. Ecotonos, East-West, The Owl, MultiKulti) Ability to solve cross-cultural misunderstandings or conflicts: - Critical Incidents and Cultural Assimilator © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
14 MultiKulti Trados WE - Group oriented TIME is not precisely measured INDIRECT COMMUNICATION © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011 Obedience to AUTHORITY
15 MultiKulti Indivos I – self-reliant TIME is precisely measured – must be productively used DIRECT COMMUNICATION Individual rights are very important – mild suspicion of AUTHORITY © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
16 MultiKulti Flexos Obedience to RULES/LAWS INDIRECT COMMUNICATION TIME should be productively used, but do not like stress I – self-reliant HARMONY – do not like conflicts, try to solve them © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
17 CC Training Courses for international students – 1st day – p.m. :Welcoming and presentation of the program – 1.10 p.m. :Introduction to eachother 1.10 – 2.30 p.m. :Introduction into Culture, Cross-Cultural Communication and Cultural Standards 2.30 – 2.40 p.m. :Questionnaire „Interpersonal Distance“ 2.40 – 3.00 p.m. :coffee break 3.00 – 3.10 p.m. :Presentation of questionnaire results „Interpersonal Distance“ 3.10 – 4.40 p.m. :„Marsanthropology“ – exercise on cultural change of perspectives 4.40 – 5.00 p.m. :coffee break 5.00 – 5.30 p.m. :Communication exercises 5.30 – 6.00 p.m. :Geert Hofstede‘s Cultural Dimensions – 6.30 p.m. :German images 6.30 – 7.00 p.m. :Conclusions © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
– 9.30 a.m. :Welcoming 9.30 – a.m. :Theories of multiculturalism – a.m. :“Wau Wau“ – team game – a.m. :coffee break – a.m. :Introduction into multicultural team building – 1.00 p.m. :lunch break 1.00 – 1.15 p.m. :Introduction into the simulation “MultiKulti“ 1.15 – 6.30 p.m. :Simulation of a cross-cultural project work in a team 6.30 – 7.00 p.m. :Conclusions © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011 CC Training Courses for international students – 2nd day
– a.m. :Welcoming – a.m. :Communication exercises – a.m. :coffee break – a.m. :Introduction into conflict theories and solution strategies – a.m. :Film cross-cultural mediation – 1.00 p.m. :lunch break 1.00 – 1.30 p.m. :Introduction into critical incidents and cultural assimilator 1.30 – 5.00 p.m. :Critical Incidents and Cultural Assimilator – exercises with individual critical incidents 5.00 – 5.30 p.m. :Conclusions and evaluation 5.30 – 6.00 p.m. :Discussions for homeworks © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011 CC Training Courses for international students – 3rd day
20 Literature and link tips Flechsig, K.-H.: Beiträge zum Interkulturellen Training, Institut für Interkulturelle Didaktik e.V., überarb. Aufl Geertz, C.: The Interpretation of Cultures, New York Geertz, C.: Dichte Beschreibung, Beiträge zum Verstehen kultureller Systeme, 6. Aufl Heringer, J.: Interkulturelle Kommunikation, Grundlagen und Konzepte, Tübingen/Basel Kumbier, D./Schulz von Thun, F. (Hg.): Interkulturelle Kommunikation: Methoden, Modelle, Beispiele, Hamburg Losche, H.: Interkulturelle Kommunikation, Sammlung praktischer Spiele und Übungen, 1. Aufl., Maletzke, G.: Interkulturelle Kommunikation, Zur Interaktion zwischen Menschen verschiedener Kulturen, Opladen Thomas, A., Kammhuber, S. & Schroll-Machl, S. (Hg.): Handbuch Interkulturelle Kommunikation und Kooperation, Band 2: Länder, Kulturen und interkulturelle Berufstätigkeit, Göttingen Thomas, A. & Yoosefi, T. (Hg.): Beruflich in Russland, Trainingsprogramme für Manager, Fach- und Führungskräfte (Handlungskompetenz im Ausland), Göttingen Several other authors on the topic „Beruflich in...“ © Nicole Späth, Kulturwissenschaftlerin M.A. und interkulturelle Trainerin, Hamburg 2010
21 Thank you ! © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer, Hamburg 2011
PD Dr. Christel KumbruckIntercultural aspects Intercultural Competencies in Higher Education" – some issues and experiences with an intercultural train-the-trainer.
Cross-cultural Encounters Scenarios We need to be able to interact effectively with people from other cultures. These exercises are designed to improve.
Zuyd University for Applied Sciences 23 May a.m. Br
Indiana State Department of Health July 2009 Garry Shirts, Ph.D. Simulation Training Systems © 2009 Simulation Training Systems.
WEEK 4 Erving Goffman: The Presentation of Self in Everyday Life This work is an attempt at analyzing our daily life world from the perspective that All.
Dorota Piontek, AMU Communication.
IATEFL 2013 Activities to help learners improve their intercultural communication Adrian Pilbeam LTS training and consulting Bath, UK.
Performance Management should include activities that ensure that goals are consistently being met in an efficient and effective manner, making best use.
Resonances June 2007 Joan, Malcolm, Hanne, Pere & Mercè.
SAKE Consultancy Selection of Trainings. SAKE Consultancy International Trainings aim to combat difficulties arising from cultural differences in business.
1 Effective Communications Learning Lite. 2 What is Communication? Communication is a way of making ourselves understood; without it we would not be able.
TEAM-BASED LEARNING: What Makes It: DISTINCTIVE? SO IMPORTANT? Presentation by: L. Dee Fink, Ph.D. National Consultant in Higher Education Author: Creating.
DG Education and Culture Leonardo da Vinci PARTNERSHIPS Coach in VET WELCOME PARTNERS!! Konya 28th – 31st May 2009.
Multiple Intelligences and other individual variations “I believe that education … is a process of living and not a preparation for future living.” -
Implementing a Student Employee Learning Outcomes plan (SELO) Marianna Savoca, Director Urszula Zalewski, Sr. Career Associate Career Center, Stony Brook.
8 October, 2013 Development of Creativity at Different School Age D. Penkauskienė, R. Jarienė Modern Didactics center.
Copyright 2009 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills, by Bretag, Crossman and Bordia Chapter 11 Intercultural communication.
Coaching: Tapping Into Your Employees Potential. 2 Objectives After this workshop you will be able to: Set the groundwork for productive coaching sessions.
First Mentoring Workshop Judith Masthoff. Admin issue: Mentoring slots Which of these slots can you make? Monday 3-4: Tuesday 12-1: Tuesday 3-4: Wednesday.
Teachers’ representations of their relationships with parents Mariacristina Picchio Institute of Cognitive Sciences & Technologies National Research Council,
Communicating Effectively in the Workplace Learn Act Grow.
By Zahira Gonzalez Time Management. To do list tips Try to spend 5-10 minutes each day on planning your activities with a daily to do list. Start your.
Leicester Warwick Medical School Cultural diversity and general practice Dr Nisha Dogra Senior Lecturer in Child and Adolescent Psychiatry Greenwood Institute.
What is Intercultural Competence? How would/do you define culture – what would be your parameters?
Dr. Tanya Argounova-Low, course coordinator The course. Continuation of the AT1002 Requirements: lectures, tutorials, TPG. Tutorials start week 3. Signing.
Improving Workplace Relationships – Effectively Communicating with People Who Are Different Than You October 27th, 2010 Presenter: Andrew Sanderbeck Waynesville,
Colloquium Elche, DEPICT Developing Employability Programmes Using Interactive Technologies.
Getting the best out of our staff Russell Ashworth Head of Faculty Administration, Faculty of Humanities The University of Manchester.
Terry Ashton, Adviser (Guidance and Careers) Welcome!
"Am I alone in thinking......?" overcoming student concerns and isolation using a 'Shared Thinking approach to FIMS Induction. Nicholas Bowskill (Education)
© 2016 SlidePlayer.com Inc. All rights reserved.