6 Tram Stops Ticketing & Price Information Staff (Drivers, AO’s, CSE’s) Design, Space & Comfort Personal Security Running of Services High importance Low importance What areas are important for customer satisfaction?
Shared operating environment Effect on tram performance 80% of our trams operate in a shared environment 17% of travel time spent at traffic signals 690 traffic signals across the network Average tram speed is 16km/h across the network, and 10km/h in CBD
Journey times RouteDestinationTime19501960197019802010 19 City to North Coburg Weekday morning peak (from 8am) 32 minutes 35 minutes 37 minutes 39 minutes 96 Spencer Street to East Brunswick Weekday morning peak (from 8am) 20 minutes N/A 24 minutes 27 minutes 28 minutes 40 per cent increase in journey time on Route 96 – in its northern section only!
Our strategy: Premium Line Standards 100% low floor trams 100% accessible stops incl. better stop spacing Priority at traffic signals Termini with shunts for two trams Semi-resilient track Connectivity and enhanced information 10-minute frequency 100% separation Premium Line Accessibility Priority High quality services Future proofing
Improve termini Yearly boardings 265,000 at Blyth Street & 466,000 Acland Street
Improve termini Premium Line standard - dual track termini – Acland St – pedestrian/tram only
What have we done so far? In principle agreement for Premium Line 96 construction from City of Moreland, City of Yarra, City of Melbourne and City of Port Phillip. Delivery of five next generation E-Class trams. Installation of dynamic passenger information on D-Class trams. Upgrade of power supply to cascade high-capacity trams to other routes. Redevelopment of facilities to store and maintain new trams.
Premium Line vision Transformation into a modern, light-rail system in which all passengers will experience the Premium Line level of service Le Mans, France