Presentation on theme: "1. How is mystery shopping valuable to me? 2. How to use the data. 3. Levels of service: -Online-Email -Traditional-Tailor Made 4. Reporting. 5. E-Comment."— Presentation transcript:
1. How is mystery shopping valuable to me? 2. How to use the data. 3. Levels of service: -Online-Email -Traditional-Tailor Made 4. Reporting. 5. E-Comment cards. 6. On-line surveys/Focus groups. Overview
How Is Mystery Shopping Valuable To My Company It is less expensive to keep existing customers than to get new ones. With mystery shopping, you will receive an unbiased appraisal of your companies strengths and weaknesses as seen through the eyes of a typical customer. By using NSSN, you incur no payroll, FICA or liability insurance costs as well as no on-site audit expenses. With mystery shopping, the benefits will continue to accrue long after the program has begun.
How To Use The Data Support Documentation for Employee Integrity Issues (Awards, Hiring, Training, Promotions, Discipline) Resource Allocation Incentive Programs Improving Customer Service Quality Control
Levels of Service Ideal for geographically disbursed companies Reports are filed online Clients can access information 24/7 Integrated analysis available for high volume comparisons Scored reports available Online
Levels of Service Email Ideal for companies with moderate requirements Reports attached to email Scored reports available Forms can be formatted using MS Word, Text or PDF
Levels of Service Traditional Ideal for companies located near the Denver Metropolitan area Shoppers contacted for assignments via mail or fax Reports are hand-written by shoppers Clients receive reports via fax or mail All clients will have their own personal coordinator
Levels of Service Tailor Made NSSN will design a program specifically targeted to produce benefits in the areas you need most You may use your own form online Your information is available in a variety of forms Your program may evolve and change as your company’s mystery shopping needs change
Reporting Weekly, Monthly, Quarterly, Annually Receive your reports online, in email attachments, fax or postal mail Your reports may evolve and change as your data requirements change NSSN offers a variety of standard reports and can also use your existing reports to track and analyze data
E-Comment Program Customers see the logo and web address displayed prominently in your store After the visit the customer logs on to the web address and files a short report You are able to view the data securely online, or may have the data mailed to you Simple and very inexpensive
Online Surveys/Focus Groups NSSN is able to filter our shopper database to create a survey based on your target audience. (age, gender, location, income level, children, etc…) Focus groups are facilitated using inter-active web and teleconference technology NSSN has 150,000 + Internet savvy shoppers registered in our private online database
Contact Information Because each company has their own individual needs, we encourage potential clients to contact us so we can provide a proposal and discuss a program that fits your needs. Click now to contact us contact
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