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FULFILLMENT SOLUTIONS INC. Presentation to: The Commonwealth Business Travel Group Denver August 3, 2007.

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Presentation on theme: "FULFILLMENT SOLUTIONS INC. Presentation to: The Commonwealth Business Travel Group Denver August 3, 2007."— Presentation transcript:

1 FULFILLMENT SOLUTIONS INC. Presentation to: The Commonwealth Business Travel Group Denver August 3, 2007

2 PRODUCT Business Process Outsourcing to the US Travel Industry Provided by: College Graduates Fluent in English - spoken & written Travel Industry background – average 5 years travel agency experience Adaptable with high customer service orientation

3 OPERATIONS Central Business District GDS: Apollo, Sabre, and Amadeus Personnel: 30 Front/Mid-Office agents 24/7 based on 3 shifts

4 SERVICES A.Front Office Services 1. Telephone Support –Corporate –Group 2. Support 3. On-line Booking System Fulfillment B.Mid-Office Services 1. Ticketing Fulfillment 2. Automation – Client Profile / TOF C.After-Hours Services D.Back Office Services

5 PRICING 1.Front Office Services = $1,700/agent/month* 2.Mid-Office Services = $1,700/agent/month* 3.After Hours Services * Normal 8 hours per day/40 hours per week

6 Back Office Services ARC Processing CC Recon Report editing Data Entry Services

7 Back Office Personnel Skills set –Apollo, Sabre –Globalware, Trams –Microsoft Office (Access, Excel, Outlook) No. of Personnel – 16 Pricing - $1,400/head based on a 40-hour workweek

8 Connectivity Options GotomyPC PCAnywhere Terminal Services


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