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Highlighting Is used as a convergent tool Aids in screening, selecting, and sorting options Used with large number of options Developed by: Don Treffinger.

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Presentation on theme: "Highlighting Is used as a convergent tool Aids in screening, selecting, and sorting options Used with large number of options Developed by: Don Treffinger."— Presentation transcript:

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2 Highlighting Is used as a convergent tool Aids in screening, selecting, and sorting options Used with large number of options Developed by: Don Treffinger and Roger Firestein (‘83) Reference: “A-Ha” Jordan Ayan

3 Steps used in Highlighting Steps used in Highlighting 1. Mark Hits -a word, phrase, or statement that “jumps off of the page” 2. Cluster -a number of “hits” connected by common relationships -area of importance or significance 3. Restate -process of rephrasing cluster

4 Ladder of Abstraction Divergent tool, used in problem statements Developed by: Sid Parnes, Scott Isaksen, Brian Dorval, and Don Treffinger Reference: “CPSI workbook-1998”

5 Ladder of Abstraction Step 1: Start by asking two questions: “Why” or “Why else”, “What’s stopping me” or “What else is stopping you” Step 2: Listen to response Step 3: Rephrase response into problem statement using “How to…” Repeat as needed Reference: “CPSI workbook-1998”


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