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© CSIR 2009 Measuring library leadership and competence at the CSIR Martie van Deventer Portfolio Manager: CSIR Information Services CICD Winter Seminar,

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Presentation on theme: "© CSIR 2009 Measuring library leadership and competence at the CSIR Martie van Deventer Portfolio Manager: CSIR Information Services CICD Winter Seminar,"— Presentation transcript:

1 © CSIR 2009 Measuring library leadership and competence at the CSIR Martie van Deventer Portfolio Manager: CSIR Information Services CICD Winter Seminar, Pretoria: NLSA, 29 June 2009

2 © CSIR 2009 Roadmap What do we regard as competence? How do we measure @ CSIR Indicators of technical competence Leadership competence

3 © CSIR 2009 Competence > knowledge about a subject > skill & experience in the field > behaviour & attitude Combination ~ phases of competence (beginner – seasoned professional) Brain surgeon fainting @ scene of accident … competent?

4 © CSIR 2009 Library schools … do they provide knowledge or competence? Information and knowledge management Information seeking, searching and retrieval Knowledge organization and representation Management User studies Information literacy ICTs Ethical, legal and economic aspects of information The information / knowledge society and globalisation … and other academic courses Source: Bothma & Britz, 2007

5 © CSIR 2009 Library schools … cont Within (L)IS programmes –Focus on (Information and) Knowledge Management –Computer trouble shooting skills –Multimedia and web development –Media and Publishing Studies –ICTs –Records management –Archival studies As new programmes –Multimedia –Publishing studies –Archival studies Source: Bothma & Britz, 2007

6 © CSIR 2009 CICD-type progammes … do they provide knowledge or competence? Strive for continuing education & professional development Promote lifelong learning Intend to act as facilitator between employer and employee All these are essential … but … where & when does experience & skill enter the equation?

7 © CSIR 2009 Where can we go to gain the necessary competence to … Make our clients happy? Make us happy? –Turn us into true leaders? –Comfortable in a virtual world? –Embed our services? –Support open access: Install institutional repositories, publish online, using Web 2.0 or other appropriate tools - not as toys but with the explicit goal to bring about fame? –Simultaneously be IP astute? –Smart at negotiating contracts? –Curate digital content? –Collaborate in international teams?

8 © CSIR 2009 Measuring competence is difficult Often need to use indicators of competence CSIR measures portfolio/unit performance against indicators –Life isn’t fair – the CSIR cannot compensate for past wrongs! –Perceptions rule – the CSIR cannot fix perceptions about the library profession! We, in CSIRIS, appoint against competence –Interview for knowledge & experience –Practical evaluation to test skill & attitude

9 © CSIR 2009 CSIR measuring performance Weighted scorecard system (Key Performance Indicators (KPIs)) –Set targets approved by Executive Elements measured –Operational service delivery –Financial sustainability –Customer satisfaction –HR & staff transformation –Corporate governance & citizenship Progress measured quarterly (KPIs) Annual evaluation (KPIs) Performance measured six monthly (Key Result Areas (KRAs)) … competence? –Measured against negotiated set targets

10 © CSIR 2009 Evaluation dashboard 2009 Executives happy! Customer satisfaction (20%) > 80% Financial sustainability (10%) + Balance + R100k external HR & staff transformation (10%) > 50% black professionals Staff development Corporate governance & citizenship (10% BBEEE purchasing Saving on electricity Social responsibility Operational service delivery (50%) TOdB reliable publication equivalent statistics > Repository content Records Management > Moving to eLibrary eJournal usage increasing Curation strategy Training excellence

11 © CSIR 2009 Executives are happy when … We save them money We make the organization famous! We save their time, and We make them famous! Researchers are happy when …

12 Measuring impact Make me famous! Save me time! Save me more time! Source: Botha, Erasmus & Van Deventer, 2009

13 © CSIR 2009 Indicators of financial competency

14 © CSIR 2009 Ensuring that information products & resources provide value for money

15 © CSIR 2009 Value for money Equals: 195 x $25 = $4 860 (R46k) value per researcher or R11.30 vs $25/ R35 per download

16 Technical competencies required Negotiation – we deal with sharp businessmen who are selling their product Statistical analysis - to check if investments where correctly made ROI investigations Report writing Marketing and promotional activities to encourage usage Technical installations of products Managing contracts that cost the organisation in excess of R1m each Better searches on these products than what the average information literate person can do?

17 © CSIR 2009 Indicators of client satisfaction

18 © CSIR 2009 User education & training to enable our clients Technical expertise

19 Tracking customer satisfaction 86% 95%

20 © CSIR 2009 Technical competencies behind the scene Ability to do significantly higher quality literature searches, faster than they can - knowing both the product and the search strategies, having both skill and experience Develop training that incorporates knowledge about learning styles and end user behaviour Ability to utilise a variety of technologies to assist with skills transfer Provide guidance and develop tips and tricks to assist with information overload Provide guidance and lead others to work faster and smarter

21 © CSIR 2009 Indicators of operational excellence

22 © CSIR 2009 Bringing fame to the institution & our researchers

23 Showing usage

24 © CSIR 2009 Technical competencies required … Indexing of internationally acceptable standard Open source coding to address unique needs Statistical analysis of usage Curation of repository content Repackaging of content Due diligence in terms of legal requirements Training so that others could effectively use and utilise the facility Enhancements to the open source products we are using

25 © CSIR 2009 Leadership KRAs Collaboration (internal & external) Partnerships (internal & external) Managing service enablers Staff development & satisfaction Guiding the organization New developments in eResearch enablement (curation, collaboration, information infrastructure) Records management Open access

26 NeDICC: attempting to collaborate with the USGS on establishing a WDCBHH in SA

27 CSIR/UP partnership: looking at the components of VREs Source: Van Deventer & Pienaar, 2009

28 © CSIR 2009 I am not convinced that we, as a profession, really do understand the new competencies for high quality, service … relevant to our stakeholders … or that we have a place to go for help when we need practical assistance! I do not know how to measure if new recruits are rapidly acquiring essential competencies. I need an independent qualification authority to assist when it comes to identifying leadership competence. I know it is time to increase the pace … and we are doing the best we can! If you can help … speak to me!! Finally

29 © CSIR 2009 References Botha, E., Erasmus, R. & Van Deventer, M. 2009. Evaluating the impact of a Special Library and Information Service. Journal of Librarianship and Information Science, Vol. 41, No. 2, 108-123 (2009). Available: (Accessed 6 June 2009) Bothma, T & Britz, J. 2007. Collaboration amongst (L)IS Schools in South Africa. Presented at the World Library and Information Congress (WLIC): 73rd IFLA General Conference and Council, 22 August 2007. Education and Training Section, University of Kwazulu-Natal Library. URL: (Accessed 6 June 2009) Frame, M. 2009. World Data Center for Biodiversity & Human Health: Infrastructure Requirements of a National Informatics System (edited version) Satgoor, U. 2005. CICD & Library schools: partnership for LIS CEPD. RETIG Indaba. 28 February. Available: (Accessed 6 June 2009) Van Deventer, M. 2009. Knowledge Retention. Presentation to: Pretoria Chapter of the Knowledge Practitioner’s Group. Pretoria. Van Deventer, M & Pienaar, H. 2009. Virtual research environments: learning gained from a situation and needs analysis for malaria researchers. 2 nd African eScholarship and digital curation conference. Pretoria: 12-13 May. Available: (Accessed 6 June 2009)

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