Presentation on theme: "CCAI PROVIDER PORTAL MANUAL"— Presentation transcript:
1 CCAI PROVIDER PORTAL MANUAL The CCAI provider portal is a web-based software module that allows physician and contracted practices to access referrals, claims and eligibility information.Access the CCAI website by typinghttps://ccaiportal.chicagolanddrs.com/index.asp
2 Protected Health Information: Protected Health Information (PHI) is information that identifies an individual and describes his/her medical condition or treatment.PHI specifically includes:Clinical informationInformation on paymentBasic demographic informationName, address and telephone numberPatient authorization is required to disclose PHI for a purpose other than treatment, payment and support of practice operations.Please be aware that the portal contains PHI. Please disclose PHI only for authorized representatives and purposes.
9 Patients can be searched by last name, member ID, and date of birth Patients can be searched by last name, member ID, and date of birth. However, when searching, use only ONE field.
10 Tips for Eligibility Searches: Just type the numbers for BCBS members. The XOH prefix is not required. You cannot search for Medicaid ID numbers; you must use the FHN identification number. The asterisk symbol (*) is used as a wild card and will bring back any result similar to the search criteria. Use the format mm-dd-yyyy to search for a patient by Date of Birth.
11 If the member has been terminated, a date will show in the Term Date field. Under the Eligible column, Elig?, a NO will appear if the member is ineligible and YES will appear if the member is currently effective. For more information about the patient, point to the member you searched for and click that member.