Presentation on theme: "Suspending Judgment: A Key to Being Culturally Competent"— Presentation transcript:
1Suspending Judgment: A Key to Being Culturally Competent Presented byTinisha L. AgramonteDirector, Outreach and RetentionOffice of Diversity and InclusionU.S. Department of Veterans Affairs
2WORKSHOP GUIDING PRINCIPLE WORKSHOP OBJECTIVESBriefly explore the concepts and definitions of culture and cultural competencyBriefly discuss the benefits of a culturally competent organization (effective Diversity Management)Identify personal biases and judgmentsDiscuss and Practice strategies to suspend judgmentIncrease participants’ ability to effectively communicate across cultural linesWORKSHOP GUIDING PRINCIPLEYou Don’t Know What You Don’t Know!WORKSHOP METHODOLOGYLecture, small group discussions, and role plays12
3Culture What is Culture? Definition: the sum total of the way of living; includes values, beliefs, standards, language, thinking patterns, behavioral norms, communications styles, etc. Guides decisions and actions of a group through time.
4Cultural Competency Cultural Competence Definition A set of congruent behaviors, practices, attitudes and policies that come together in a system or agency or among professionals, enabling effective work to be done in cross-cultural situations
5GUIDING DIVERSITY MANAGEMENT PRINCIPLE The shifting demographics in this country require VA’s employees to be CULTURALLY COMPETENT to effectively accomplish its mission and to realize its vision5
6Department of Veterans Affairs’ Mission— To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s veterans.What changes has the VA seen w/regards to its veteran demographic population? What is required/ will be required as a result of the changing demographics?
7Diversity Data PROJECTIONS: By 2050, Latino and Asian populations will double, and the Black population will grow by 71%.The US will attract 1 million immigrants a year, most of Latino or Asian origin.By 2030, 1 in 4 US residents will be Latino or Asian.
8Cultural Competence, Effective Diversity Management, Mission Accomplishment— The Connection & BenefitsDiversity ManagementGoes beyond legalistic and moral approaches to EEO to develop a workplace that allows all employees to perform at their individual bestFocuses on mission effectiveness—removing attitudinal, physical, and/or institutional barriers, with regards to diversity, that compromise the organization’s ability to meet its mission.Employs tactics to leverage strengths, talents, competencies, etc.
9The issue sold out in the US and UK in 72 hours, and was immediately rushed to reprint 30,000 extra copies for American newsstands, another 10,000 for Britain and 20,000 more in Italy. I guess black models can sell magazines after all, right?African-American women shell out 80 percent more money on cosmetics and twice as much on skin care products than the general market.
10VA Mission and Diversity Management How are they related?VA’s Diversity Management program is committed to building a workplace collaboration of cultures to enhance the support provided to veterans.Differences in experience, education, geography, language and perspective are treated as value-added contributions rather than distractions.Diversity programs may include outreach to the community and affinity groups to find how better to serve veterans of various demographics and how better to find qualified employment candidates and address a wide range of employee workplace concerns and workforce trends.
11POLITICALLY CORRECT COMMENTS, OBSERVATIONS ??? Murphy Brown TimeWho Is the Norm?POLITICALLY CORRECT COMMENTS, OBSERVATIONS ???
13Diversity Dimensions Secondary Primary Digital Competence Language Communication StylesReligionAgeGenderIncomeEducationMilitary ExperienceSexual OrientationEthnic HeritageParental StatusWork ExperienceRaceSizeMarital StatusMental AbilitiesPhysical AbilitiesGeographic LocationWork StylesAppearanceOccupationsVALUESPrimarySecondary
14Socialization—Who and what established your ruler??? All encompassing educational process through which Values, Goals, Beliefs, Attitudes, and Gender roles are acquiredPrimary method of learning culture; That framework of shared designs for living—determines boundaries around what is right/wrong, good/bad, etc.
15Our Perception is Based On: Life experiences (Pleasure vs. Pain)Parental InfluencePeer-group influenceMedia influenceEducation vs. Socialization
16The Cultural Competence Continuum Where Am I Now?Where Could I Be?
18Cultural Competence Definitions Cultural Destructiveness: forced assimilation, subjugation, rights and privileges for dominant groups onlyCultural Incapacity: racism, maintain stereotypes, unfair hiring practicesCultural Blindness: differences ignored, “treat everyone the same”, only meet needs of dominant groups
19Cultural Competence Definitions, cont. Cultural Pre-competence: explore cultural issues, are committed, assess needs of organization and individualsCultural Competence: recognize individual and cultural differences, seek advice from diverse groups, hire culturally unbiased staffCultural Proficiency: implement changes to improve services based upon cultural needs, do research and teach
20When Cultural Incompetence Occurs… Conflicts arise, leading to —Discrimination allegations/GrievancesLow morale, productivity, tense working relationshipsMishaps, terminations, resignations, retention issuesBullying or workplace violenceIneffective mission accomplishment (honoring veterans as heroes by providing outstanding care)
21Benefits of Workforce Diversity & Inclusion (Cultural Competence, Effective Diversity Mgt) Improved understanding of those you work for, with, and around.Creates a work environment that allows everyone to reach their full potential.Provides multiple perspectives on problem solving.Better performance outcomes.Increases employee productivity.Increased retention rates.Boosts employee morale.Improved customer relations.Reduces complaints and grievances.It’s the right thing to do!
22Acquiring Cultural Competence Starts with AwarenessGrows with KnowledgeEnhanced with Specific SkillsPolished through Cross-Cultural Encounters
23To Suspend Judgment One Must: Seek first to understand before being understoodObserve and Actively listen without judging-remember listening does not equate to agreeingBe willing to allow people to feel what they feelBe willing to commit to future actions—way ahead