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Enriching the Self-Service Experience Interactive and Intelligent Agent that communicate with web customers in real-time www.botizen.com © All Right Reserved.

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Presentation on theme: "Enriching the Self-Service Experience Interactive and Intelligent Agent that communicate with web customers in real-time www.botizen.com © All Right Reserved."— Presentation transcript:

1 Enriching the Self-Service Experience Interactive and Intelligent Agent that communicate with web customers in real-time © All Right Reserved 2005 – Cyber Gear LLC

2 1st Generation 2nd Generation before now Natural Language Processing (NLP) Artificial Intelligence 2 Way Communication Speech Technology 3rd Generation INTERNET EVOLUTION Text web sites Multimedia web sites Web Sites that communicate with web visitors in 2 way interaction Welcome to DuitSaku Web Site How can I help you Mark ? Interactive & Intelligent web sites © All Right Reserved 2005 – Cyber Gear LLC

3 WHAT IS BOTizen Virtual Interactive & Intelligent Agent that sits on customer web site to provide Customer Support, to be a Virtual Sales and Marketing person by interacting with the web visitors without any human intervention. BOTizen can handle multiple task such as:- RoBOT Citizen Customer Support | Sales | Marketing | Education | Product Training | Technical and etc © All Right Reserved 2005 – Cyber Gear LLC

4 WHAT IS BOTizen © All Right Reserved 2005 – Cyber Gear LLC

5 WHAT BOTizen CAN DO ? To Promote and Sell Products and Services Interactively Help to cross sell and up sell products and services To Provide instant customer support To Educate users on certain products and services To Proactively push sales and marketing information To Guide users on filling up forms and push documents To Conduct Presentation On-the-fly on various products and services To Push relevant products/services plan based on users questions To Become Web Navigator To Understand customers behavior ( Business Intelligence ) No human intervention © All Right Reserved 2005 – Cyber Gear LLC

6 1. User asks a questions to BOTizen 2. BOTizen filters question through NLP Engine using fuzzy logic 4. BOTizen finds answer, displays on screen and synthesizes speech as well. 3. Filtered question and recognized the sentences from the knowledge base. Users BOTizen Knowledge Base HOW BOTizen WORKS ? Our NLP Engine : - Understand spelling errors, grammar errors, typo errors and also chat languages such as “u” for “you” - Capable to handle multi-lingual © All Right Reserved 2005 – Cyber Gear LLC

7 BOTizen FOR WEB SITES BOTizen becomes Spokesperson for Web Sites BOTizen supports customers spontaneously and convert them as potential customers Help users navigate website and provide a human touch Capable of engaging customers in real time conversation without human intervention BOTizen can also provoke the users by pushing sales, promotions, events and etc. Capable to conduct on-line presentation on the fly without human intervention. With BOTizen, clients can identify users profile, users demography, users needs and comments, analysis what services the customer like and what they do not like and also users conversation log files and etc utilizing BOTizen built-in Data Mining module. © All Right Reserved 2005 – Cyber Gear LLC

8 Accessible by web visitors at all times - Operates 24 hours a day / 7 days a week without breaks - Customers can access at any point of time when ever they feel wish to check or inquire about services and products. Handle customers simultaneously with no additional cost - BOTizen handles customers million of customers concurrently Improve product / service offerings from the data mining - Conversations with customers are captured which identifies users profile, demography, behaviour and etc. Engage customers longer to increase chance of purchase - BOTizen provides a form of sales, marketing and customer support Reduce administrative overhead - 80:20 ratio - BOTizen offload all the mundane and repeated questions from being - send to Call–Centre/ . BENEFITS AND FEATURES © All Right Reserved 2005 – Cyber Gear LLC

9 Users can retrieve information easily from web site - BOTizen can be used to navigate web sites - BOTizen also recommend products and services that matches customers questions. - Turn normal browsers as potential customers. Easy to maintain and user friendly - Don’t required high-level technical personnel Create site “ STICKINESS ” - Increase Hits and turn the browsers to buyers Create corporate branding - Extend beyond Internet presence BENEFITS AND FEATURES Leader to provide such features for customers Studies have shown that virtual characters systems such as BOTizen have produce greater result © All Right Reserved 2005 – Cyber Gear LLC

10 Our project implementation services include: Content Exploration Knowledge Creation Character Selection BOTizen Implementation Knowledge Transfer IMPLEMENTATION STRATEGY We only required clients to furnish the content which can be in hardcopy of softcopy format. We will do the rest for you… © All Right Reserved 2005 – Cyber Gear LLC

11 To provide better customer service Why Web Sites need to have BOTizen ? Help to cross sell and up sell products and services Help to educate the users on clients products and services. Reduce support cost Convert normal browsers as potential customers Online Point-of-Sale System Increase Web Traffic Push products and services based on users behavior Help you to provide competitive advantage To understand your customers better based on users interaction profile VALUE PROPOSITIONS ? © All Right Reserved 2005 – Cyber Gear LLC

12 THANK YOU For more information, please contact: Cyber Gear LLC Suite - 101, Khalid Al Attar Tower Sheikh Zayed Road P.O. Box 53735, Dubai United Arab Emirates Tel: Fax: Website: © All Right Reserved 2005 – Cyber Gear LLC


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