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Teamwork and Consensus Health Science. Health care workers function as team members and work with people from diverse backgrounds.Health care workers.

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Presentation on theme: "Teamwork and Consensus Health Science. Health care workers function as team members and work with people from diverse backgrounds.Health care workers."— Presentation transcript:

1 Teamwork and Consensus Health Science

2 Health care workers function as team members and work with people from diverse backgrounds.Health care workers function as team members and work with people from diverse backgrounds. Quality health care depends on the ability to work well with others.Quality health care depends on the ability to work well with others. During this lesson, you will investigate the aspects of consensus and try to utilize that as a decision-making tool.During this lesson, you will investigate the aspects of consensus and try to utilize that as a decision-making tool.

3 Let’s brainstorm these questions:Let’s brainstorm these questions: When do people have to work as a team?When do people have to work as a team? What happens when people don’t work as a team?What happens when people don’t work as a team? Who suffers when people don’t work as a team?Who suffers when people don’t work as a team?

4 Individuals assume various roles when in a group.Individuals assume various roles when in a group. Some are elected to leadership roles, such as President, Vice President, etc.Some are elected to leadership roles, such as President, Vice President, etc. More informal roles are assumed by all group members:More informal roles are assumed by all group members:

5 Information Seeker Asks questionsAsks questions Looks for new ideasLooks for new ideas May sound doubtfulMay sound doubtful Is willing to research topics and issuesIs willing to research topics and issues Is open to new ideasIs open to new ideas

6 Tension Reliever Encourages risk-takingEncourages risk-taking Uses humor to relieve the tensionUses humor to relieve the tension Maintains a steady, calming attitudeMaintains a steady, calming attitude Looks for consensus during arguments.Looks for consensus during arguments.

7 Clarifier Connects disparate ideas (fragments, pieces) into new “whole” ideasConnects disparate ideas (fragments, pieces) into new “whole” ideas Creates visual interpretations of the dataCreates visual interpretations of the data Orders and organizes discussion itemsOrders and organizes discussion items Is an analytical and critical thinkerIs an analytical and critical thinker

8 Initiator Organizes discussion into a practical plan of action.Organizes discussion into a practical plan of action. Is good at assigning tasks and delegating actions.Is good at assigning tasks and delegating actions. Is very goal and performance oriented.Is very goal and performance oriented. Is always enthusiastic and positive about the future.Is always enthusiastic and positive about the future.

9 Gatekeeper Knows the rules in depthKnows the rules in depth Watches the clockWatches the clock Keeps everyone in line and “on task”Keeps everyone in line and “on task” Challenges new ideasChallenges new ideas Needs to be convinced, especially if change is needed.Needs to be convinced, especially if change is needed.

10 Harmonizer Serves as the group “cheerleader”Serves as the group “cheerleader” Minimizes conflicts and differences of opinionMinimizes conflicts and differences of opinion Looks out for the feelings of all group membersLooks out for the feelings of all group members Is enthusiastic and caringIs enthusiastic and caring

11 Follower Wants to do something “concrete”Wants to do something “concrete” Waits for the “experts” to tell him/her what to doWaits for the “experts” to tell him/her what to do Always supports the initiators in the group.Always supports the initiators in the group.

12 Information Giver Comes to all meetings with all the notes and hand-outs from previous meetings.Comes to all meetings with all the notes and hand-outs from previous meetings. Is always careful to state all the pertinent facts.Is always careful to state all the pertinent facts. Is very detail-oriented.Is very detail-oriented. Never forgets information but may forget how you felt about something.Never forgets information but may forget how you felt about something.

13 These roles are determined by personalities, qualities and values that we have as individuals. Some of these qualities include:These roles are determined by personalities, qualities and values that we have as individuals. Some of these qualities include: TrustTrust SensitivitySensitivity Belief in consensusBelief in consensus Pride in the organizationPride in the organization

14 Value of individual differencesValue of individual differences Apprehension of diversityApprehension of diversity PromptnessPromptness OrganizationOrganization EnthusiasmEnthusiasm Critical ThinkingCritical Thinking

15 Consensus Parliamentary Procedure is the rule by majority.Parliamentary Procedure is the rule by majority. Majority rule is the most effective if a consensus is reached.Majority rule is the most effective if a consensus is reached. The definition of consensus is a “collective opinion or concord – general agreement or accord.”The definition of consensus is a “collective opinion or concord – general agreement or accord.”

16 There are some misunderstandings about consensus. Consensus does not mean that everyone agrees with what is being done – it is simply a general agreement to carry on with something.Consensus does not mean that everyone agrees with what is being done – it is simply a general agreement to carry on with something. Another misunderstanding is that all team decisions should be made by consensus.Another misunderstanding is that all team decisions should be made by consensus.

17 Yet another misunderstanding is that the final consensus decision reflects the first choice of each team member.Yet another misunderstanding is that the final consensus decision reflects the first choice of each team member. Another misunderstanding is that consensus is fast and easy.Another misunderstanding is that consensus is fast and easy. And finally, there is a misunderstanding that consensus is compromise.And finally, there is a misunderstanding that consensus is compromise.

18 General beliefs about consensus: Consensus is a mind set as well as a process.Consensus is a mind set as well as a process. Consensus that is authentic requires that team members be more concerned about community and less concerned about power.Consensus that is authentic requires that team members be more concerned about community and less concerned about power.

19 Consensus requires that the team be more focused on team productivity than on individual credit.Consensus requires that the team be more focused on team productivity than on individual credit. Consensus demands mature behavior on the part of everyone.Consensus demands mature behavior on the part of everyone. The recognized leader holds him/herself and others accountable for open, honest participation.The recognized leader holds him/herself and others accountable for open, honest participation.

20 The team must be open to continuous learning in order to use consensus effectively.The team must be open to continuous learning in order to use consensus effectively. In order for consensus to be a viable option, ground rules must be established and followed.In order for consensus to be a viable option, ground rules must be established and followed.

21 Ground Rules: Disagreement is acceptable as long as the person explains why they disagree.Disagreement is acceptable as long as the person explains why they disagree. Expressed differences of opinion help to expose all available alternatives.Expressed differences of opinion help to expose all available alternatives. Rigid argument for one position should be avoided; all members reactions should be heard and considered.Rigid argument for one position should be avoided; all members reactions should be heard and considered.

22 One should never change his/her mind to avoid conflict. Support should only be given to options that are truly accepted.One should never change his/her mind to avoid conflict. Support should only be given to options that are truly accepted. Evaluation should be suspended until all points of view are presented and understood.Evaluation should be suspended until all points of view are presented and understood. Have a back-up plan in the event consensus cannot be reached.Have a back-up plan in the event consensus cannot be reached.

23 Examples of back-up plans: No decision – idea is dropped and status quo continues.No decision – idea is dropped and status quo continues. Third party decides.Third party decides. Leader decides.Leader decides. Designated committee decides.Designated committee decides. Luck decides.Luck decides.

24 Split Decision – group supporting can pilot.Split Decision – group supporting can pilot. Majority rules – or an agreed-upon percentage.Majority rules – or an agreed-upon percentage.

25 Consensus Process Issue is clarified.Issue is clarified. Discussion of the issue.Discussion of the issue. Reclarify any parts of the issue.Reclarify any parts of the issue. Each individual gives their stance.Each individual gives their stance. The minority expresses their view.The minority expresses their view. The team problem-solves the minority’s view.The team problem-solves the minority’s view. Again, each individual gives their stance.Again, each individual gives their stance.

26 Levels of agreement in a group: 100% consensus100% consensus Sufficient consensusSufficient consensus Democratic (majority rules)Democratic (majority rules) Autocratic, with input from the group. Autocratic is when the leader has unlimited power; the power to make the decision.Autocratic, with input from the group. Autocratic is when the leader has unlimited power; the power to make the decision. Totally autocratic.Totally autocratic.

27 Sometimes, negative behaviors and distracters emerge in group dynamics.Sometimes, negative behaviors and distracters emerge in group dynamics. While this can be okay, sometimes it keeps the group from making progress or derails the group.While this can be okay, sometimes it keeps the group from making progress or derails the group.

28 The latecomer Arrives lateArrives late Makes a big commotionMakes a big commotion Wants to be caught up on everything that has happened.Wants to be caught up on everything that has happened. Gives “reasons” why they were late.Gives “reasons” why they were late.

29 The Early Leaver Leaves the session early.Leaves the session early. Drains energy from the session.Drains energy from the session.

30 The Broken Record Keeps bringing up the same point over and over.Keeps bringing up the same point over and over. Takes up valuable time.Takes up valuable time.

31 The Doubting Thomas Aggressively negativeAggressively negative Uses phrases like “It will never work”, or “We’ve already tried that”.Uses phrases like “It will never work”, or “We’ve already tried that”.

32 The Dropout Sits at the back of the room.Sits at the back of the room. Doesn’t say anything.Doesn’t say anything. Corrects papers, reads, texts.Corrects papers, reads, texts. Doesn’t participate.Doesn’t participate. Disturbs the presenter more than the group. This is a HUGE distraction.Disturbs the presenter more than the group. This is a HUGE distraction.

33 The Whisperer Whispers constantly to neighbor.Whispers constantly to neighbor. Irritating to the group.Irritating to the group. Breaks the concentration of the group.Breaks the concentration of the group. Can lead to feelings of distrust by the other members.Can lead to feelings of distrust by the other members.

34 The Know-It-All Uses credentials, age, length of service or status to argue a point.Uses credentials, age, length of service or status to argue a point. May refer back to places they have worked / been before and how they did something there.May refer back to places they have worked / been before and how they did something there.

35 The Loud Mouth Talks too much and too loud.Talks too much and too loud. Dominates the session.Dominates the session. Pulls attention away from focus of the session.Pulls attention away from focus of the session.

36 Next……Next…… Let’s rate some qualities of effective team members.Let’s rate some qualities of effective team members.


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