1. Please take a moment to complete your ComINDEX and plot your position. Please take a moment to complete your ComINDEX and plot your position. Amiable Relator Expressive Socializer Analytical Thinker Driver Director

2. Communications: Get What You Want with What You’ve Got! Workforce Professional Academy December 7-9, 2011 Jeanne Rademacher Training Initiatives, Inc.

3. People hear what we say but they see what we do. And seeing is believing! -Eric Harvey and Al Lucia

4. Did you want to go to work this morning?

5. What Made the Difference? What you were going to do today? What you were going to do today? Who you were going to work with? Who you were going to work with? The projects you have to complete? The projects you have to complete?

6. When are you Really happy about going to work?

7. When are you Not happy about going to work?

8. It could be: You are just having a really bad hair day! You have to work on some project you really don’t want to do You have to work with someone you really don’t want to work with You just aren’t being heard!

10. Rule of Three Summarize Summarize Tell what you’re going to talk about Tell what you’re going to talk about Talk Talk Discuss your topic Discuss your topic Summarize Summarize Recap what you just talked about Recap what you just talked about

11. What Marketing Suggested

12. What Management Approved

13. As Designed by Engineering

14. What was Manufactured

15. As Maintenance Installed It

16. What the Customer Wanted

17. Openness/Responsive OpenHigh Low Self Contained How a person is perceived as responding or controlling their emotions and sharing their feelings.

18. Direct/Assertiveness Ask/Indirect Tell/Direct The degree and method by which a person is perceived to influence the thoughts and actions of others.

19. The Communication Grid Amiable Relator Expressive Socializer Analytical Thinker Driver Director IIDIRECTIIDIRECT ASKASK DIRECTDIRECT TELLTELL OPEN HIGH LOW SELF CONTAINED

20. The Communication Grid Amiable/Relator Question: Why Specialty: Support Reward: Appreciation Expressive/Socializer Question: Who Specialty: Social Reward: Recognition Analytical/Thinker Question: How Specialty: Systems Reward: Respect Driver/Director Question: What Specialty: Control Reward: Power IIDIRECTIIDIRECT ASKASK DIRECTDIRECT TELLTELL OPEN HIGH LOW SELF CONTAINED

21. The Good, The Bad, and the Ugly!

22. Amiable/Relator Characteristics Positive Positive Helpful Helpful Dependable Dependable Agreeable Agreeable Negative Negative Compliant Resigning Pitiable Pace TimePriority Slow PresentPeople

24. Expressive/Socializer Characteristics Positive Positive Exhilarating Exhilarating Optimistic Optimistic Lively Lively Negative Negative Hothead Testy Manipulative Pace TimePriority Fast FuturePeople

26. Analytical/Thinker Characteristics Positive Positive Hard-working Hard-working Determined Determined Efficient Efficient Negative Negative Finicky Righteous Rigid Pace TimePriority Slow PastWork

28. Driver/Director Characteristics Positive Positive Firm Firm Complete Complete Inventive Inventive Negative Negative Inflexible Impervious Compulsive Pace TimePriority Fast ImmediateWork

30. Modifying Our Style! Remember the Platinum Rule

31. To Communicate Listen!! Listen!! Comprehend Comprehend Confirm Confirm

32. The art of communication is the language of leadership. -James Humes-

33. Being good means being good all the time. There are no time outs…no crossing your fingers behind your back. Everything counts. -Santa Claus-

34. 10 Things You Must Know About People People are insecure…Give them confidence People are insecure…Give them confidence People like to feel special…Sincerely compliment them People like to feel special…Sincerely compliment them People look for a better tomorrow…Give them hope People look for a better tomorrow…Give them hope People need to be understood…Listen to them People need to be understood…Listen to them

35. 10 Things You Must Know About People People lack direction…Navigate for them People lack direction…Navigate for them People are selfish…Speak to their needs first People are selfish…Speak to their needs first People are emotionally low…Encourage them People are emotionally low…Encourage them People want to be associated with success…Help them win People want to be associated with success…Help them win

36. 10 Things You Must Know About People People desire meaningful relationships…Provide community People desire meaningful relationships…Provide community People seek models to follow…Be an example People seek models to follow…Be an example Source: The Choice is Yours: Today’s Decisions for the Rest of Your Life By John Maxwell.